Room Supervisor - Giám sát Buồng phòng

• To participate in the daily briefing with the HK Manager

• To understand and strictly adhere to the rules and regulations established in the Employees Handbook.

• To understand and strictly adhere to the hotel’s policy on fire, hygiene, Health and safety and to handle all equipment, utensils and uniforms with care

• To maintain a high standard of personal appearance and hygiene at all times.

• To maintain a good rapport and working relationship with staff of all other departments.

• To provide a courteous and professional service at all times.

• Ensure all guest rooms are ready and clean for each guest checking in

• Ensure that all room types are consistent with rates and descriptions

• Ensure all amenities are set up in all rooms

• Ensure mini bars are checked during daily servicing of rooms

• Up sell laundry services

• Ensure all public areas including toilets, bars, restaurants are kept clean and tidy

• Assist with the monthly inventory of housekeeping products and equipment

• Keep yourself up to date with the latest hospitality trends

• Ensure guest feedback is solicited during and following their stay with us

• To attend and contribute to all staff meetings and other related activities.

• Attend training as set by the resort management team

• To undertake any other reasonable tasks and secondary duties as set by Management