Sales Manager (Based in Hanoi) | Quản lý Kinh doanh (Làm việc tại VP Hà Nội)

GENERAL MISSION

- The Sales Manager’s mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.

- To ensure the smooth running operation of the commercial section in consultation with the Director of Sales & Marketing on all matters.

- The performance of the Sales Manager will be determined solely by the productivities of assigned accounts and the overall handling of Events apart from the overall results of the hotel.

RESPONSIBILITIES AND MEANS

- The Sales manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales & Marketing. The Sales Manager will also be responsible to the Director of Sales & Marketing for the Travel Accounts and Event Management.

ADMINISTRATION RESPONSIBILITIES

The Sales Manager:

- Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on MICE).

- Keeps a record on former, existing, potential clients and a profile of each of them.

- Organizes regular visits in accordance to a predetermined plan.

- Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.

- Presents a summary of his/her visits to the Sales manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.

- Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.

- Ensures that all new clients have no negative credit references.

- Records all daily sales calls.

- Records the statistics of his/her accounts.

- Submits production reports on his/her list of accounts on a monthly basis.

- Conducts group briefing to other staff within the corporate section when required.

TECHNICAL RESPONSIBILITIES

- The Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system.

COMMERCIAL RESPONSIBILITIES

The Sales Manager:

- Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.)

- Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.

- Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).

- Promotes the hotel as often as possible through entertaining, conduction, site inspections, and presentation etc., of the hotel.

SALES RESPONSIBILITIES

The Sales Manager:

- Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

- Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

- Receives in the hotel any important guests whom he has approached.

- Negotiates prices with the clients.

- Confirms verbal proposals in writing.

- Ensures that all complaints have initiated follow-up action.

PUBLIC RELATIONS RESPONSIBILITIES

- The Sales Manager organizes meetings with professional people especially clients & people in a position to publicize the hotel.

DIRECT LIAISONS

- The Sales Manager is responsible to the Director of Sales & Marketing.

FUNCTIONAL LIAISONS

- The Sales Manager maintains contacts with all the other departments of the hotel and may have contact with managements at the regional level.

- The Sales Manager maintains and ensures the smooth running operation of the Commercial Section.