Sales Manager

Sales Manager is responsible for building and executing plans to promote and sell in-charged products (medical equipments, devices and consumables for both chronic and acute treatment) to hospitals and healthcare professionals within ETC channel through managing a team of (Sr.) Customer Partner Representatives. The ideal candidate will be responsible for driving sales growth, building strong relationships with healthcare professionals, distributors/ dealers, expanding our market presence while fully adhering to regulatory standards, company policies in all interactions and activities and developing a strong team of (Sr.) Customer Partner Representatives through good coaching, counselling and management skills.1) Planning and management of sales plans to achieve targets: 1.1) Manage sales administration in the region and customers assinged, report and analyse operational performance, streamline processes wherever possible, and advise senior management to maximise business relationships and create an environment where customer service can flourish.1.2) Plan and develop sales plans and/or market penetration tactical strategies and brand awareness to achieve targets.1.3) Work with Supply Chain for accurate forcast of stocks and delivery time based on tender process.1.4) Assist in the development of the annual marketing plan, keep up with the market, specifically advising about realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force and sales promotion program plans.2. Customer engagement and business development2.1) Manage orders from customers and ensure that products are delivered in time.2.2) Establish & maintain close relationship with key decision makers in customer side through ensuring company services meet their requirements.2.3) Enhance customer satisfaction by leveraging close communication and interaction with existing customer relationships, and address product complaints in a timely manner.2.4) Identify new business opportunities and analyze marketing potential of new and existing customers, sales statistics, customer investment plans. Follow up closely with market and customer information to build up business plan and forcast of stock, budget and resources.2.5) Make sure the tender process in the assigned territory is effective. Maximise tender quota.3. Tender and territory management3.1) Oversee the all tenders, coordinate both company and distributor/ dealer sides to build competitive product specification based on customer and market insights, on-time submission and advocacy for the products.3.2) Well capture tender process, regulation and best practices.3.3) Validate and build strong, transparent relationship with distributors/ dealers to win market and customers3.4) Stay updated of customer insights, priorties as well as market movements. 4. People management4.1) Responsible for the recruitment, direction, and management of (Sr.) Customer Partner Representatives ((Sr.)CPRs) to accomplish specific objectives4.2) Provide high standards of ongoing training for the (Sr.)CPRs so that they possess sufficient medical and technical knowledge to present information on the company’s products in an accurate and balanced manner.4.3) Set and monitor targets for each individual in the team to ensure high performance management4.4) Track the work plan of the team in designated system(s). Make regular field visit to meet with customers and coach (Sr.)CPR team.4.5) Implement the performance appraisal for the team quarterly/annually and implement performance improvement plan for team member if needed.4.6) Create a culture of life-long learning in the team, encourage all learning and development opportunites.5. Report, analysis and other tasks5.1) Ensure all sales activities comply with legal and ethical standards, and that documented processes, procedures and internal quality management system within scope of function responsibility.5.2) Well update of product knowledge5.3) Carry other tasks as assigned by management from time to time.