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Mô Tả Công Việc
- Manage and develop the Front Office department operations.
- Based on job requirement, assign daily work, take care of time attendant record, make roster adapting daily need
- Handle all guest and internal customer complaints in a courteous and efficient manner and make sure problems are resolved satisfactorily.
- Ensure all employees provide a courteous and professional service at all times.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Control guest room keys properly according to hotel policy.
- Ensure that all guest details are entered correctly in accordance with the principles of hotel.
- Make and maintain good customer relationship.
- Work through the respective Head of Departments to take corrective action where necessary.
- Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Carry out any other reasonable duties and responsibilities as assigned.
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