[ THE SECRET CÔN ĐẢO ] GUEST SERVICE AGENT ( X 10)

Duties and Professional Responsibilities

Pre-registration

• Prepare list of arrival including: guest’s profile, room assigned, and special request if any.

• Review operation logbook and follow up with on-going tasks.

• Check room assigned status and update into the system

Check-in Process

• Greeting guest and execute the registration process up to the hotel’s standard

• Double check the assigned room status and escort guest to room with luggage.

• Confirm the completed reservation in the system and handle any incidents occurred.

During Guest Stay

• Receive and handle guest requests properly with relevant departments

Administrative & General Responsibilities

• Update operation logbook regularly in work shift, handover to the other shift for follow up.

• Assemble reports/records/checklist related to the department operation.

• Perform other administrative documentation as requested.

• Be proactive in self-setting specific goals to develop in professional career.

Others

• The Hotel requires that you perform any task deemed necessary by the Management for the efficient running of the (department) operation and the Hotel in general.

• Divulging of Hotel Information

The Hotel requires that you will not (either during or after your employment) without the Hotel's written consent divulge any information concerning the hotel or any associated hotel or any of their dealings, transactions or affairs which may come to your knowledge or in course of your employment with the hotel.