Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

- Ensure that all guests (Japan guest) are made to feel comfortable and welcome in a genuine warm way at all times.

- Ensure that all operating tools and equipment are in a good working condition.

- Ensure the Front Desk area is clean and tidy at all time.

- Compare the housekeeping report with actual room status to check discrepancy.

- Ensure that all telephones are answered promptly and clearly in a courteous and friendly manner during while on duty.

- Up-sell rooms, F&B outlets and other facilities whenever opportunity arises.

- Handle message for guest whenever required and all are delivered promptly.

- Check the validity of all kind on going vouchers when receiving from guests.

- To be fully aware of the rooms location and its layout as well as hotel layout.

- Enter and update all guest transactions immediately and accurately.

- Accurately post all miscellaneous charges into guest account.

- Handle currency exchange transaction according to the procedures where receipt is signed by the guest and receipt is given to guest for guest reference.

- Prepare and balance cashier report and remittance envelope at the end of each shift.

- To be aware of counterfeit currency and travel cheques.

- Ensure that all guest transaction at the front desk are signed by the guest.

- Arrange guest bills into respective file according to Accor policy and procedure.

• Set benchmark standard to be the best in Hospitality Industry, food production and presentation.

• Taste food product daily, prior the service, to judge the quality and over all consistency and inform for any shortage.

• Need to seek suitable alternative to high cost items to ensure price, value, perception and profitability.

• Work closely with service departments in the optimal productivity and efficiency on usage of materials and to maintain food and beverage costs at the budgeted levels, and assist in Food and Beverage operations to analyse the hotel’s operating results, pinpoint areas needing improvement, reduction of wastage and recommend corrective actions.

• Supervises the daily activities in the store room and receiving area and observes the activities of the purchasing department in verifying their compliance to resort procedures

• Review the daily receiving reports and all stores requisitions

• Compute daily requisition and material transferred between the kitchen, Restaurant and bars, and then calculate the food and beverage cost for kitchen, restaurant and bar, separately. Also prepare the Daily/Weekly Food & Beverage Cost Report

• Supervise the monthly physical inventory taking for the food, beverage, cigars/cigarettes, general and engineering materials, calculate the amount of inventories, account for discrepancies and investigate unusual variances, if any., between physical and theoretical inventory quantities and amounts

• Update the menu/drink price and cost master list to determine items whose cost rates are out of line and recommend necessary courses of action

• Report to General Accountant/ Financial Controller any problems with non-compliance with resort procedures on stores, receiving and purchasing

• Prepare the Monthly Cost Controller’s Report and make commentary highlights on the costs per outlet, cost credits, cost breakdowns by category, cost and rate fluctuations, discrepancies in potential sales and costs of FB items, special events and variances in costs as well as average checks. Release this no later than 7 working days after each month’s closing

• Perform other duties assigned by supervisor / Manager

• Work closely with service departments in the optimal productivity and efficiency on usage of materials and to maintain food and beverage costs at the budgeted levels, and assist in Food and Beverage operations to analyse the hotel’s operating results, pinpoint areas needing improvement, reduction of wastage and recommend corrective actions.

• Supervising and monitoring credit inquiries of credit accounts of individuals, corporate and travel agents.

• Ensuring that the credit policies and procedures are adhered to within the departments concerned.

• Periodically reviewing and update the credit policy to meet the changing circumstances.

• Maintaining close contact with other clients and travel agents in order to obtain information to evaluate the credit-worthiness of all accounts prior to making recommendations for granting credit facilities.

• Replying to all the customers’ inquiries relating to the payment terms and request for special billing.

• Ensuring that all accounts have been settled upon checkout at the front desk.

• Liaising with the Sales Manager in respect of the credit status of travel agents before agreements are approved and released.

• Following up the long outstanding accounts and keep the Financial Controller informed in the progress.

• Monitoring the credit limit of all accounts receivable.

• Preparing monthly aging report.

• Maintaining a strict confidential payroll to all employees. Under no circumstances must payroll information be communicated to anyone without the approval of the Financial Controller.

• Responsible for processing monthly, annual personal income tax calculation for employees.

• Ensuring all employees monthly payroll reports are accurate and assist human resources in resolving any discrepancies.

• Sending a soft copy and a hard copy of payroll sheets to the bank to process payments.

• Assisting the Payable Accountant for payroll payments.

• Maintaining all payroll record in accordance with the Vietnamese law.

• Preparing monthly head count summary reports.

• Preparing VAT Tax Report monthly based on the Input VAT Tax Report by the Payable Accountant and Output VAT Report by the Income Auditor.

• Preparing all documents for printing VAT invoices for the management when required.

• Carrying out physical counts of inventories, tools, equipment’s and fixed assets at the end of the month as required.

The Chief Accountant will be responsibility to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. Accountable for the effortless and seamless maintenance and control of the hotels’ daily, weekly and monthly finances and accounting practices. Act as Manager on Duty on occasion and respond to emergency codes.

• Accounting structure are organized at all times

• Purchasing system is controlled and any irregularities are reported

• All received goods from suppliers are controlled

• Expenses and documents from suppliers are recorded

• Payment vouchers, purchasing requests, purchase orders are always checked and approved

• Control and process Cash reports and bank statements are controlled and processed

• Receivables are forecasted, controlled and recorded

• Payables are forecasted, controlled and recorded

• Direct costs are allocated to the departmental accounts

• All departmental costs are controlled and monitored

• Accruals and provisions are calculated and recorded by end of each

• Fixed asset files, tools & equipment of resort are controlled, amortised and & depreciations are done

• Salaries and wages are controlled and paid as per resort standard

• Yearly budget building process is supported

• Yearly budget is submitted in time

• Budget is controlled and analysed with the monthly operations result

• Any discrepancy between budget and actual are analysed and reported

• Weekly finance reports are sent on time, including cash balance, bank statements, accounts receivables and accounts payables

• Aging report is controlled and necessary action is taken in case of discrepancies

• Monthly financial statements including detailed explanations for expenditures and revenue are sent out

• General ledger, balance sheet, trial balances are maintained

• Monthly and yearly personal income tax reports are maintained

• VAT reports are completed after receiving input and output VAT records

• Process the monthly tax report

• Dealing with Taxation Department for VAT return process and finalization of VAT

• Updated regulations regarding finance and taxation from the government are followed strictly

Other duties are performed as assigned by the Head of Management.

1. Responsible for the collection and consolidation of requisition requests from the various departments.

2. Responsible for source for quotations and tenders from potential suppliers.

3. Maintain a cordial and close working relationship with the suppliers and always negotiate terms of conditions to the best interest of the Company.

4. Tracks the status of requisitions, contracts, and orders.

5. Reviews requisition orders in order to verify accuracy, terminology, and specifications.

6. Ensure a constant monitoring of quality, quantity and delivery times of procured items, that they conform to the specifications and requirements stipulated in the contract.

7. Liaise and maintain a good working relationship with the other Departments and ensure a prompt and efficient response to their requests for requisitions.

8. Accountable for the purchasing float assigned for sole purpose of company purchases only.

9. To fully comply with the company’s policies and procedures in carrying out purchasing functions.

10. Maintains knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors

11. Perform any other duties as may be assigned by the Financial Controller and/or the Management.

• Details will be discussed during interview

- Identify, develops, and evaluates marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark up factors.

-. Manage customer loyalty programme, Link Club and any other cluster initiated loyalty programme for North Vietnam.

-  Assists in preparation, administration and documentation of proposals.

-  Coordinate with HQ marketing team in the execution of marketing strategies and plans at cluster level.

-  Monitor market trends and competitor activities.

-  Plan and execute A&P programs, property launches and corporate events.

-  Conduct media buys and forge strong relationship with media houses.

-  Support the Director of Sales & Marketing in all administrative duties.

• Meet, greet and direct Guests who enter the lobby are/ Gặp gỡ, chào hỏi và hướng dẫn Khách đến khu vực sảnh.
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirement/ Phục vụ như là điểm tiếp xúc chính cho Khách VIP và đảm bảo các phòng khách sạn được thông báo đầy đủ về các yêu cầu của họ
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner/ Tìm kiếm thông tin phản hồi bằng miệng từ khách hàng một cách thường xuyên và đáp ứng tất cả các truy vấn của Khách hàng một cách kịp thời và hiệu quả
• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations/ Phục vụ như một điểm liên lạc cho khách lưu trú lâu dài 14 ngày hoặc lâu hơn để đảm bảo họ cảm thấy thoải mái và có thể yêu cầu tư vấn hoặc thông tin từ Guest Relations.
• Manage, record and resolve promptly Guest or customer complaints./ Quản lý, ghi chép và giải quyết kịp thời Khiếu nại của khách hàng hoặc khách hàng.
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area/ Đảm bảo cung cấp dịch vụ chăm sóc khách hàng rất cao được duy trì liên tục cho khu vực lễ tân, khu vực sảnh.
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate/ Chứng minh sự hiểu biết thấu đáo về tất cả các cơ sở và dịch vụ được cung cấp trong khách sạn và xác định các cơ hội để bán lên và thúc đẩy khi thích hợp.
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest./ Hiển thị sự sáng tạo với ý tưởng về trang trí hành lang / tiếp tân theo thời gian theo mùa thích hợp nhằm nâng cao hình ảnh và sự ấm áp của khu vực này cho Khách.
• Communicate with the Front Desk Supervisor and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget./ Giao tiếp với Giám sát Lễ Tân và theo dõi và khen thưởng Khách hàng thường xuyên cho sự trung thành và sáng tạo của họ; chọn giải thưởng đáp ứng sở thích của Khách trong khi vẫn nằm trong ngân sách được phân bổ.
• Maintain good communication and work relationships in all hotel areas./ Duy trì mối quan hệ giao tiếp và làm việc tốt trong tất cả các khu vực của khách sạn.
• Maintain staffing levels to meet business demands./ Duy trì mức nhân viên để đáp ứng nhu cầu kinh doanh.

• Establishing a proper filing system to allow easy to required documents for disbursement, audit purpose and reference, etc.

• Reviewing and checking invoices, match them with purchase orders, receiving receipts and their accepted quotations, check terms of payment mentioned in contracts or purchase orders.

• Receiving all documents from Purchasing Departments, such as purchase requisitions, purchase orders, goods receiving notes, goods transfer notes etc. Check the accuracy of these documents to conduct accounting records, including cost allocations; Prepare accounting vouchers and submit to the Financial Controller for reviewing

• Receiving requests for payments from all departments, checking the accuracy of these documents and preparing the payment vouchers and submitting to the Financial Controller for reviewing and to the General Manager for approval.

• Preparing payment vouchers to suppliers in accordance with payment terms mentioned in the contracts.

• Preparing AP Aging Reports on a monthly basis.

• Preparing a list of estimated disbursements to the Financial Controller when required

• Preparing VAT Input Tax Reports on a monthly basis

• Reconcile balances of Bank Accounts on a monthly basis.

• Carrying out physical counts of inventories, tools, equipment and fixed assets at the end of the month as required.

- Chăm sóc, cắt tỉa, tưới cây cảnh toàn bộ khu vực trong và ngoài khách sạn.

- Chịu trách nhiệm bảo vệ cây, phòng ngừa những rủi do thời tiết, tác động ngoại cảnh ảnh hưởng tới sự sinh trưởng của cây.

- Phu thuốc trừ sâu, phòng bệnh cho cây.

- Trông cây xanh.

1. Ensures that all guests are attended to at the Front Desk.

2. Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.

3. Assists in answering inquiries pertaining to services, registration of guests, and shopping, dining, entertainment, and travel directions.

4. Monitors record of room availability and guests' accounts using Protel system.

5. Deals with complaints from customers and ensures that customers are appeased.

6. Ensures that cash advance or cash received upon check out are handled properly by Guest Service Officers.

7. Perform simple bookkeeping activities, such as balancing cash accounts when needed

8. Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.

9. Ensure Guest Service are sufficiently stocked with stationery for operational purposes (letterhead, collateral)

10. Ensure all required policies are adhered to by Guest Service staff.

11. Ensure all guest registration and guest checkout documents are complete and accurate.

12. Ensure all guest refunds through credit cards are submitted to Finance on a timely basis.

13. Perform any other duties as required by the Residence Manager.

Branding

• Ensure that the appearance and integrity of the brand is up to standards at all times.

• Take brand ownership and ensure that the strategy is followed.

• Organize events, photo/ video shoots as per request.

• Carry out customer researches and monitor market trends.

• Consolidate monthly reports of Design work completed

• Brainstorm and lead innovative and creative initiatives.

Design

• Manage all the processes in relation to producing design material for all areas of the hotel.

• Support, understand and advise managers/staff changes as per requirements and obligations

• Develop, control all resort collaterals and keep record of all creations in organized and professional manner

• Ensure design information is of the right quality and at the right time following project timeline.

• Work with suppliers to ensure the best printing quality.

• Brochure and catalogue layouts and design approvals

Photography

• Take photographs for hotel to required standard and in Alan Sea style

• Style the photographs as per hotel requirements with relevant HOD

• Ensure that photographs reflect Alan Sea brand and are of high quality

• Maintain organized and professional hotel photo library for the hotel use both offline and online and with labeling standards

• Maintain organized and professional Design photo library using offline folders with back up

• Approve all photos that are used for viewing in all public channels

• Take photographs for guests and events based on hotel requirements

Required Knowledge / Skill / Qualification

• Bachelor's degree in a related area and 1-2 years of experience in the field or in a related area

• Efficient multi-tasking using strong organizational, analytical, and problem solving skills to manage multiple projects

• Good spoken and written communication skills

• The ability to build good working relationships with colleagues at all levels

• High levels of accuracy and attention to details

• Calmness under pressure

• Good administration and computer skills.

• Assists the Director of Food and Beverage (DOFB) to achieve the department’s financial and operational objectives through planning, directing, and coordinating the resorts Restaurants and Bar Outlets, In-Room Dining. Acts as the main contact for associates and other hotel departments in the absence of the DOFB.

• Assists the DOFB to ensure smooth and efficient operation of Recreation Department through the Recreation Manager.

• Conveys the hotel's image and atmosphere by providing a warm and friendly welcome, being available and frequently visible in the hotel.