Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

- Responsible for the preparation of kitchen and cooking, such as preparing stations or food storage rooms according to a predetermined position according to time, and cutting and distributing food materials to specifications.

- Check, receive, store and handle foodstuffs for cleanliness and safety. Keep all kitchen equipment clean and take care to prevent the loss or damage of food materials or tools. Keep work area clean and unobstructed.

- Communicate or determine what is required to manage food requirements or inventory. Perform general kitchen management tasks such as creating a daily list of food or ingredients and managing the maintenance and storage standards for food and other inventory

- Provide or support ideas for daily menu additions or updates, support other cooks or support training

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

Operational

• Ensures that minimum brand standards have been implemented.

• Embraces all Touches of New World Hotel and the Food and Beverage Top 20.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

• Maintains par stocks of all equipment and guest supplies as required.

• Sets up venue as per guest requirement.

• Checks/ tests all audio vision equipment prior to any function.

• Places all signage for functions at proper place/ location.

• Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.

• Ensures all linens and equipment are clean before sending to the store.

• Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.

• Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.

• Works closely with the Art Department in decorating the function venue.

• Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.

• Fully conversant with all aspects of the Micros System.

• Computes bill and accepts payment as required.

• Performs the function of cashier as required.

• Verifies cash received ensuring only genuine money been collected.

• Verifies all credit cards presented by guest before to validity of the card.

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Personnel

• Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.

• Responsible for the room assignment as according to the guest requirements.
• Ensure the outstanding issues that brought forward from previous shift are following up properly.
• Review the daily arrival and departure lists, ensure the manpower is sufficient at specific time at front desk to provide service to the guests.
• Receive and assist VIP guests in the registration process.
• Coordinate with the department concerned for any amenities that should be arranged and delivered to the guests.
• Settle guest complaints on room assignment and problems that is concerning the room bills.
• Report happenings regularly to the duty manager and front office manager.
• Supervise the subordinates in the daily preparation of various reports and statistics when working in the overnight shift.
• Ensure the hold for arrival messages & packages are delivered to guest upon check-in or check-out.
• Manages customer feedback effectively, uses guest issues and compliments to motivate the team and improve the services
• Daily check on rooms availability status for next 3 days including room blocks (i.e. OOS and house use) and special top VIPs.
• Greet as many guests as time permits at the front desk or lobby.
• Review all front office log book and pursue with appropriate action if necessary.
• Take appropriate action to resolve guest dissatisfaction
• Ensure GSA follows up on daily no shows, room assignment and readiness for early arrivals.
• Ensure GSA follows up on Traces and ensure complete update and resolve.
• Ensure GSA follows up on daily Departures to confirm due out rooms are zeroed without pending account. To conduct room inspection if necessary.
• Ensure GSA follows up on high balance account daily and alert Manager if account exceeded house limit.
• Ensure GSA conducts daily Guest Registration card bucket check and follow up on missing Registration card and required document if any.
• All transactions and duties are to be performed in accordance to stated policy and procedure and with integrity.
• To provide coaching and guidance to GSA, support in operational needs and ensuring GSAs follow each required standard and portrait on-brand behaviour.
• Co-ordinate and work closely with Supervisors of other departments to ensure smooth operations and guest’s experiences.
• To assume and perform any other duties as require by Managers.

- Accurately records and manages the services provided by Bell service staff.

- Identify and tag all baggage correctly; All Bell service personnel are also required to manage the customer's baggage in accordance with the department's procedures.

- Work collaboratively with the front desk, parking service, doors and concierge staff to ensure that the baggage is delivered exactly as you wish.

- When customer checks in, their baggage will be carried to the room. When customer checks out, baggage will be carried safely from the room to the front door.

- Provide customers with flowers, newspapers, balloons and special message delivery services.

- Listen and understand customer requests and inquiries, and speak in a positive and clear voice. If necessary, a guide to each office's opening hours and a guide to the area surrounding the hotel will be provided.

- When directing employees to work, they should always be done in a clear and efficient manner, written or verbally. Assign and direct detailed work to the general staff. Supervise and improve on performance.

- If there is a new employee, one plays a role as a mentor to learn the department's work for new employees.

- Advise the bell service staff if necessary in accordance with hotel regulations and procedures.

- Participate in departmental monthly meetings to discuss the results of the department's operations and share information. Suggest improvements by focusing on improving service to customers and employees.

- If necessary, perform any other related task.

• Takes on other tasks in addition of the ones stated, in a reasonable framework.
• Execute all assigned tasks as directed and delegated from his or her Supervisors or Manager.
• Follow and ensure compliance with recipes, cooking procedures and use records to ensure food is tasty, well presented, fresh, correct portioned and safe.
• Delegate tasks to station attendants and cooks and follow up on quality and accuracy of outcomes.
• Set up stations and prepare mise en place as instructed by the Supervisor, following daily production charts according to business demands.
• Follow, execute and enforce hygiene standards at all time.
• Handle equipment properly and inform your supervisor on maintenance issue, break down and maintenance requests.
• Adhere to safety guidelines at all times and report any unsafe work conditions and practices.
• Take temperature checks and record as assigned by the Supervisor; record and report any unsafe temperatures found.  
• Check all food in fridges at the beginning and end of every shift; assist trainees and station attendants in their areas and correct and train them if necessary.
• Preserve and enforce preserving of energy by switching off all equipment after work or if not needed.
• At the end of service periods, have sections cleaned and ready for following service periods.
• Follow the posted schedule and report at workstation on time.
• Perform all other reasonable tasks as requested by management.

• Control level of stock of food in house and what needs to be ordered, receive perishable items according to standards, apply and follow first in first out and storage system as per guideline.
  
• Provide consistent quality of food and service to Internal and External customers, by adhering to and enforcing all New World Hotels Standards of excellence; training and guidance of trainees and attendants.
• Supervise and prepare shift operations and ensure compliance with all Food & Beverage policies, standards and procedures.
• Assist Executive Chef and Executive Sous Chef in kitchen operations as necessary.
• Perform all duties of kitchen associates as required.
• Recognize superior quality products, presentations and flavor.
• Maintain food preparation handling and correct storage standards.
• Maintain purchasing, receiving and food storage standards.
• Ensure compliance with all local, state and federal (Health Department) regulations
• Support procedures for Food & Beverage portion controls and waste
• Calculate accurate theoretical and weighted food costs.
• Follow proper handling and right temperature of all food products.
• Know and implement New World Hotels Hygiene and Safety Standards.
• Operate and maintain all department equipment and reports malfunctions.

- Keep the outlets clean and optimal

- Keep the banquet hall optimally clean

- Complete preparations before opening such as checking reservations, arranging backsides, arranging items / linen, and sharing customer information.

- Conduct customer service according to SOP, such as customer reception, order, food setting, calculation and farewell

- Improve customer service quality through product knowledge learning and customer information acquisition

- Minimize customer complaints by responding promptly to customer complaints and requests

- Observe all the regulations of the store and inspect / maintain / supplement supplies

- If necessary, support the work of others in the station (cashier, serving, cleaning, etc.)

- Duy trì những mối quan hệ Khách Hàng hiện có. Đồng thời thiết lập những mối quan hệ kinh doanh mới và tìm kiếm những quan hệ kinh doanh tiềm năng .
- Tiếp cận và phân tích nhu cầu khách hàng. Tư vấn giải pháp tài chính phù hợp cho khách hàng.
- Chăm sóc, hỗ trợ khách hàng , giải đáp thắc mắc của khách.
- Giải quyết các vấn đề của khách hàng để đảm bảo độ hài lòng, tin cậy của khách hàng.

- Tìm kiếm và khai thác khách hàng tiềm năng.
- Tư vấn và giới thiệu với khách hàng về kế hoạch tài chính, các giải pháp và chương trình bảo hiểm.
- Chăm sóc khách hàng hiện hữu và phát triển khách hàng mới.
- Tham dự đầy đủ các chương trình huấn luyện, hội họp với công ty.
- Xây dựng đội ngũ, team size 4 bao gồm cả mình.

- Duy trì những mối quan hệ Khách Hàng hiện có. Đồng thời thiết lập những mối quan hệ kinh doanh mới và tìm kiếm những quan hệ kinh doanh tiềm năng .
- Tiếp cận và phân tích nhu cầu khách hàng. Tư vấn giải pháp tài chính phù hợp cho khách hàng.
- Chăm sóc, hỗ trợ khách hàng , giải đáp thắc mắc của khách.
- Giải quyết các vấn đề của khách hàng để đảm bảo độ hài lòng, tin cậy của khách hàng.

Chuẩn bị đầy đủ dụng cụ vệ sinh và di chuyển đến những khu vực công cộng đã được phân công như: Sảnh, hành lang, cầu thang bộ, cầu thang máy, WC của khách và nhân viên, phòng tập Gym, phòng Spa..

Đặt biển lưu ý để du khách, nhân viên cẩn thận hơn khi đi qua khu vực vừa được vệ sinh xong.

Quét, lau và làm bóng sàn nhà, bàn ghế…

Hút bui thảm và lau sạch vết bẩn.

Làm sạch bụi trên tường.

Lau sạch gương, kính…

Thu dọn và làm sạch rác.

Tham gia tổng vệ sinh khu vực công cộng theo định kỳ bao gồm: Làm sạch thảm, trần nhà, đèn chùm, điều hòa và những nơi không quét dọn được thường xuyên khác.

Báo cáo những sự cố, dấu hiệu khả nghi cho cấp trên.

- Làm các công việc liên quan đến nghiệp vụ kế toán: theo dõi công nợ, tính lương, hướng dẫn xử lý và hạch toán các nghiệp vụ kế toán, báo cáo tài chính…
- Báo cáo tình hình với Ban giám đốc

*Nhân viên tổng đài: (làm việc tại quận Sơn Trà, ngay cầu sông Hàn)

- Tiếp nhận điện thoại khách hàng và phản hồi, hỗ trợ khách hàng

...

*Nhân viên đón tiếp (làm việc tại quận Ngũ Hành Sơn, ngay núi Non Nước)

-Chào đón khách tại sảnh/sân bay

-Hỗ trợ khách hàng các thông tin, dịch vụ  khách hàng khi khách thắc mắc

...

- Xây dựng quy trình, triển khai hướng dẫn, chịu trách nhiệm về việc ươm trồng, chăm sóc, bảo dưỡng cây xanh của Công ty và các dự án phát sinh.

- Lập kế hoạch chăm sóc cây xanh hàng tuần, hàng tháng và phân công công việc theo kế hoạch đã lập.

- Kiểm tra thực hiện kế hoạch chăm sóc, bảo dưỡng, thay thế các bồn hoa, chậu hoa và trong sân vườn.

- Kiểm tra thực hiện kế hoạch chuẩn bị giống cây, chăm sóc cây trong vườn ươm hoa - rau.

- Theo dõi tình trạng sinh trưởng phát triển của cây trồng và sâu bệnh hại trong các sân vườn, chậu hoa, bồn hoa và vườn ươm hoa - rau.

- Quản lý nhân sự Bộ phận cây xanh.

 Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

 You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

 Ensure outstanding customer care at all times;

 Maintains a friendly, cheerful and courteous behavior at all times;

 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations;

 Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns;

 Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;

 Supervise daily shift process ensuring all team members adhere to standard operating procedures;

 Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation;

 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;

 Respond to all verified credit cards of checked-in guests till complete guests check per policies;

 Allocate rooms to expected arrivals after checking the guest’s preferences and special requests;

 Build strong relationships and liaise with all other department's especially housekeeping, reservations etc…

 Cross check all billing instructions are correctly updated

 Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy;

 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests;

 Ensure Front office log book is always updated and actioned upon

 Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager.

 Assist all departments in servicing the guests during high occupied periods;

 Takes responsibility in the absence of the Front Office Manager;

 As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team;

 Performs other duties as assigned, requested or deemed necessary by management

- Trao đổi trực tiếp khi phỏng vấn

- Giám sát chặt chẽ việc bố trí nhân viên, tác phong và quy chuẩn hoạt động của bộ phận Front Office

- Hỗ trợ hoặc thay thế các quản lý tổ và giám sát trong thời gian ăn trưa/ tối, giờ cao điểm hoặc ngày nghỉ

- Nâng cao nhận thức của tất cả các nhân viên trong bộ phận về việc thực hành tiết kiệm tránh lãng phí các chi phí mà khách sạn phải chi trả

- Chào đón tất cả các khách đến lưu trú hoặc viếng thăm khách sạn một cách thân thiện, sử dụng tên khách bất cứ khi nào có thể

- Đem đến dịch vụ hoàn hảo cho khách hàng mọi lúc

- Đảm bảo khu vực Tiền Sảnh luôn luôn gọn gàng và sạch sẽ.

- Giải quyết các yêu cầu của khách một cách chuyên nghiệp dù đó là yêu cầu trực tiếp hay gian tiếp qua điện thoại, email

- Chuẩn bị kỹ càng các giấy tờ thông tin cần thiết cho việc nhận phòng và trả phòng.

- Luôn cập nhật thông tin khuyến mãi và giá phòng hiện tại của khách sạn để có thể cung cấp thông tin cho khách hàng khi cần thiết cũng như nắm lấy cơ hội bán phòng để tăng doanh thu tối đa cho khách sạn

- Lập tức báo cáo cho quản lý nếu có hư hỏng gì về trang thiết bị ,máy móc và các dụng cụ khác.

- Thực hiện các công việc khác theo sự phân công của TBP và Ban Giám đốc