Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

• Coordinate with other departments to facilitates increased levels of communication and guest satisfaction.
• Maximizes the room revenue and ensure the success of the room’s upselling program in front office.
• Update oneself regularly on the product knowledge i.e. rooms category, hotel facilities and services, and in house promotions.
• Maintains regular and constant contact with Guest Service Associates – Downtime Retreat and monitors their contact with guests.
• Assist handling of VIP, special attention, longstay and regular guests to ensure efficient check-in/out process in Downtime Retreat and guests’ stay are memorable to encourage future repeat stays.
• Provides constant feedback to hotel management and department heads concerning service issues, including guest desires, complaints and comments.
• Ensure the tracking system in place to capture the guest preferences.
• Ensure guest preferences are actively implemented and integrated in guest experience journey
• Measure current levels of service performance against previously measured, benchmarked performance and constantly strives for improvement.
• Maintains open and excellent communication with all departments heads.
• Maintains up to date status in house group, functions, arrivals and departures. Review VIP, special attention, longstay and regular guests arrivals and makes certain that the guest needs for special requests are met.
• Additional duties are necessary and assigned.

- Chuẩn bị nguyên liệu theo công thức hoặc chỉ đạo của đầu bếp.

- Chuẩn bị đầy đủ gia vị cần thiết để chế biến món ăn.

- Chuẩn bị chén, bát, đĩa để đựng và trang trí món ăn

- Kiểm tra chất lượng nguyên liệu, thực phẩm trước khi sơ chế.

- Hỗ trợ bếp chính và các đầu bếp khác trong khi chế biến món ăn

- Vệ sinh dụng cụ, khu vực bếp.

- Kiểm tra hệ thống ga, đèn, quạt,... trước khi kết thúc ca làm việc

- Đảm bảo tuân thủ chặt chẽ quy trình vệ sinh an toàn thực phẩm.

- Chấp hành tốt nội quy bếp về vệ sinh an toàn thực phẩm, phòng chống cháy nổ.

- Các thông tin khác sẽ được trao đổi chi tiết hơn khi phỏng vấn.

- Làm các công việc tạp vụ trong bếp

- Phụ rửa các loại dụng cụ nấu ăn, bát đĩa và các vật dụng bếp khác

- Thực hiện các công việc khác theo sự phân công của Trưởng bộ phận và Ban GĐ.

• Trao đổi trực tiếp khi phỏng vấn

- Thực hiện các công việc của Kế toán Trưởng (Theo bảng mô tả công việc và quy định của PL).

- Công việc cụ thể trao đổi trong quá trình phỏng vấn.

- Đón tiếp khách

- Thực hiện các thủ tục check in-out cho khách.

- một số công việc khác sẽ trao đổi cụ thể trong buổi phỏng vấn.

 Monitors and controls the freshness and quality of raw food materials

 Verifies food requisition prepared by chef de partie and submits to his superior for approval.

 Samples and constantly checks on prepared food and rejects dishes if they are unacceptable.

 Liaises with chief steward or restaurant supervisor regarding dishes and complaints.

 Maintains a conducive working atmosphere in kitchen and resolves conflict situations.

 Periodic duties:

 Plans and prepares the duty roster of his kitchen personnel on weekly basis and ensures that manning levels are realistic and at its optimum level.

 Implementation of new menus, special food promotions in consultation with immediate superiors.

 Conducts on the job training of new menus and upgrading existing skills of immediate subordinates.

 Occasional duties:

 Prepares food requisition in the absence of the chef de partie.

 Handles disciplinary cases when so referred to by chef de partie.

 Conducts yearly performance review with his immediate subordinates.

 Any other duties which may be assigned from time to time.

• Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
• Raises job order to Engineering department for repair and maintenance work.
• Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Ensures Rooms Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
• Works with Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Assigns duties and responsibilities to Housekeeping Attendants.
• Conducts checks on works done by Housekeeping Attendants.
• Reports adverse guest comments.
• Reports lost and damaged items.
• Reports and follow-up on repair and maintenance work.
• Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
• Conducts checks on works carried out by Contractors.
• Ensures function rooms and toilets are clean before commencement of function.
• Ensures scheduled periodic works are carried out.
• Liaises closely with Florists regarding floral arrangement in the hotel.
• Performs pre-setup for V.I.P. arrivals.
• Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate learning.
• Ensures Housekeeping Attendants have a complete understanding of and adhere to associate rules and regulations.
• Ensures Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Ensures the standards as stated in the Operations Manual are maintained by Housekeeping Attendants.

- Thực hiện rà soát nhân viên ra vào ca.

- Kiểm tra hàng hóa giao nhận cùng với bộ phận liên quan.

- Thực hiên công tác bảo vệ đảm bảo an toàn và an ninh khách sạn.

- Chào đón khách với thái độ lịch sự, niềm nở.

- Vận chuyển hành lý giúp khách.

- Hỗ trợ khách hàng các công việc vặt khi mang đồ lên phòng.

- Thực hiện các công việc khác theo sự phân công của Trưởng bộ phận và Ban GĐ.

 Discover, analyze and evaluate the market.

 Recommendation for most productive allocation of funds: direct mail, advertising, entertaining, etc.

 Identifies, develops, and evaluates sales strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark up factors.

 Assists in preparation, administration and documentation of proposals.

 To set up and maintain good working relationships with other areas of the Hotel's operations.

 Maintains existing accounts and secures new accounts through aggressive and creative sales & marketing programmes

 Takes care customers throughout the guest’s cycle: pre-arrival, upon arrival, settling in and moving around, stay experience, pre-departure and departure.

 To be well groomed at all times.

 To report to work punctually and professionally.

 Coordinates and participates in promotional activities and trade shows, working with developers, advertisers, and production managers, to market the Hotel & Resort

 Prepares monthly reports of opportunities for review of plans and procedures.

 Ensure proper handling, use and maintenance of office equipment and supplies, and the cleanliness and maintenance of office area.

 Establish, maintain and use a library of reference materials, periodicals, texts and sales leads; stay abreast of market trends and hotel selling techniques.

 Build long term business relationships between the Hotel and the customers.

 Be a good representative of the Hotel to the outside world.

 Commit and communicate results which meet the customers' needs appropriately and which the Hotel can attain consistently.

• Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking

• Meet and Greet VIPs

• Handle all Complaints

• Ensure working of all Front Office Policies and Procedures

• Ensure effective shift hand-over

• Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

• Efficient check in and check out process

• Review and monitor early morning wake up procedures

• Post room charges

• Maintain correct guest registration cards

• Maintain special programs (eg frequent flyer; priority club)

• Effective management of incoming and outgoing calls

• Maintain current Hotel information

• Provide information on memberships

• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

• Complete knowledge of all room types, hotel matrix, and facilities

• Review arrival lists and anticipate needs

• Operate communication equipment

• Access and use rooms computer programs

• Conduct Credit card checks

• Ensure staff adhere to Standards and Procedures for cash handling

• Prepare contingency reports

• Staff Supervision of Night staff: Contractors, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed

• Oversees the Night Audit Function

• Develop, update and train standards and procedures

• Produce Revenue Reports

• Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers

• Week end and Month end reports completed in line with policy

• Advise Line Managers of recurring errors

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by General Manager from time to time.

- Thực hiện các thủ tục check in-out cho khách.

- một số công việc khác sẽ trao đổi cụ thể trong buổi phỏng vấn.