Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

- In the absence of the Front Office Management.

- To ensure that all room rate, guest data is posted and correct into the hotel property management system.

- To assist in the training of Front Office service ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

- To assist the Front Office Management in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion’s Standards.

- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.

- To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.

- Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the standard operating procedures.

- Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guest relation at all times

- Welcome guests upon arrival and check in according to established standards and procedures.

- Adhere to all credit procedures and accounting procedures as they pertain to the registration process.

- Post all charges without delay and update the folios.

- Balancing of credit card, charges, and cash.

- Accurate handling of cash float.

- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.

- Handle guest complaints promptly according to established procedures and then report to Front Office Supervisor or higher management level for further follow up when necessary.

- Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.

- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

- To strictly adhere to the established operating expenses and that all costs are controlled.

- In the absence of the Front Office / Assistant Front Office Manager.

- To ensure that all room rate, guest data is posted and correct into the hotel property management system.

- To assist in the training of Front Office service ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

- To assist the Front Office / Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion’s Standards.

- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.

- To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.

- To implement a flexible scheduling based on business patterns.

- To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.

- To assist in conducting monthly inventory checks on all operating equipment and supplies.

- To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.

- Ensures periodic regular villa inspection. Recommends and/or approves alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.

- Acts as primary contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.

- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.

- Develops and controls annual budgets for operating and capital expenses. Forecasts management plans and prepares monthly performance, explaining variances.

- Prepares all required legal notices. Recommends and coordinates legal action as necessary.

- To handle villa owner enquiries in a courteous and efficient manner and report complaints or problems to higher management level if no immediate solution can be found and assure follow up with villa owner

- To implement a flexible scheduling based on business patterns.

- To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion’s Standards.

- Performs other duties as assigned.

- Thực hiện việc nhập và xuất hàng
- Sắp Xếp hàng hóa trong kho
- Ghi phiếu nhập, phiếu xuất. Nhập phiếu chứng từ vào phần mềm.
- Theo dõi hàng hóa xuất nhập tồn
- Theo dõi số lượng xuất nhập tồn hàng ngày và đối chiếu với định mức tồn kho tối thiểu
- Thực hiện thủ tục đặt hàng cho kho
- Các công việc khác theo yêu cầu của Trưởng bộ phận

• Coordinate food and beverage operations with other hotel departments to ensure efficient guest service;
• Direct the implementation of the payroll, reports, forecasts, inventory, and budget for food and beverage operations;
• Exercise quality control for both food and beverage;
• Implement and maintain F&B sales/marketing programs;
• Evaluates team members within the department and deliver constructive feedback to employees in regard to performance;
• Prepare annual budgets and administers them in a fiscally responsible manner;
• Follow department policies, procedures, and service standards;
• Lead and supports all Food & Beverage outlets in the achievement of their financial and operational targets;
• Preparing and adhering to the F&B departmental budget;
• Review weekly catering reports with a summary of results to the Chief Operation Officer;
• Other duties as assigned by the Chief Operation Officer;
• Establish and maintain adequate internal controls within the F&B operation;
• Direct and oversee the development of F&B employees;
• Attains food and beverage sales goals by executing marketing strategies and controlling costs.

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to s standards and procedures.
• Replenishes guest supplies.
• Ensures guest services specified by supervisor and guests requests are promptly and
• Reports damage or malfunction in hotel rooms to supervisor. and repair...
• Maintains equipment in proper state of cleanliness
• Maintains a section room report.
• Maintains a daily room checklist.
• Meets with supervisor and takes on daily assigned tasks.
• Reports and submits lost and found articles to superior immediately.
• Anticipate guest needs, handle guest enquires, and solve problems
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Report guest complaints to supervisor immediately.
• Reports unusual behavior/activities on floors to supervisor
• Records room status in allocated section accurately.
• Adheres to personal grooming and hygiene standards.
• Attends meetings and training sessions as required.
• Creates and maintains floral arrangements.
• Carries out valet services when required including delivery of linen or processing laundry orders.
• Creates a positive hotel image in every interaction with internal and external customers.
• Actively participates in organized meetings.
• Performs other task assigned based on the hotel needs or requirements

To work in a professional and courteous manner, while maintaining the company’s rules and procedures. To fulfill the requested duties and functions specific to the department to the best of your ability.

II. DUTIES AND RESPONSIBILITIES

* Records all inventories purchased and issued in quantities and amounts, makes and control inventory sub-ledgers. At the end of the month, conducts the inventory counts with the participation of storekeeper and other accounting staffs.

* An inventory movement report should be prepared and submit to financial controller at the end of the month, this would be reconciled with inventory account in General Ledgers.

* A sheet of computation and allocation of inventories used by departments should be prepared by cost controller and transferred to financial controller to compute cost of goods sold and expenses for departments.

* Controls the food and beverage purchased and used by Kitchen.

* Controls the movement of food and beverage between bars, restaurants, kitchen and other departments.

* Checking PR, PO, Goods receiving note, Invoices with quantities received, check for price on purchase order and price on Invoices, check the legality of the invoices as supplier’s name and tax code, hotel’s name and tax code, amount of goods, amounts for VAT, VAT rate, invoice date.

* Check the market list receiving, quantity & price in quotations. Go to the market with Financial Controller for checking price in case of request.

* Makes Journal voucher, on which allocating expenses in right accounts and right departments, then submit it to Financial Controller for checking.

* Records and makes VAT input reports. Reconciles between VAT record file with VAT input account in General Ledger.

* Do any duties as requested by Financial Controller.

• Thiết kế đồ hoạ

• Tạo hiệu ứng VFX

• Biên tập video

• Hỗ trợ thực hiện các dự án liên quan được quản lý giao.

• Prepares kitchen equipment for use
• Assists with checking and receiving goods
• Store goods
• Maintain storage areas
• Clean and store equipment
• Clean premises
• Handle waste and linen
• Maintain a hygienic kitchen
• Clean the kitchen and equipment
• Maintain personal hygiene
• Attend to all briefings
• Participate in training

• Perform opening and closing duties for each shift, and check on the same for waiters
• Set trolleys and trays according to orders and standards
• Accurately record and coordinate all orders delivery
• Ensure clear and effective communication with the kitchen and other colleagues
• Ability to understand guest needs
• Ability to handle complaints
• Ensure that hot food is maintained and delivered hot, and all cold items are delivered cold
• Ensure that trolleys and tray are promptly removed from guest rooms and corridors
• Knowledge of guest profile and special requests
• Inspect, plan and ensure that all equipment is kept clean and organised
• Check storage areas for proper supplies, organisation and cleanliness
• Raise requisitions for additional supplies when needed
• Assist in training of the team
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Supervise functions
• Perform other tasks as assigned by management

- Kiểm tra đúng số tiền lúc đầu và cuối ca/ Check and ensure the correct amount at the beginning of a shift and closing time

- Thực hiện giao dịch xuất nhập ticket, đổi ngoại tệ cho khách/ Change cash to ticket or ticket to cash for customers

- Thực hiện việc kiểm tra tiền trong ca đảm bảo đúng với các giao dịch trên hệ thống/ Check all cash in the drawer to match with transaction on systems

- Số tiền phải chính xác với các giao dịch mỗi khi giao ca/ Ensure the correct amount when change shift

- Đảm bảo bảo mật thông tin khách hàng và công ty/ Ensure confidentiality of the information of customer and company

- Trả lời câu hỏi về chính sách tỷ giá hối đoái/ Answer exchange rate policy to guests

DUTIES AND RESPONSIBILITIE

Check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Oversee and supervise guest arrivals and departures with the front office supervisor

Greet the VIP guests of the hotel. As directed by the Front office Manager. Perform special services for VIP Guest’s.

Financial Performance (Upselling, Room Revenue, Operation Auditing)

Co-ordinate with all departments concerned in order to maintain Front Office functions properly.

Focus on customer satisfaction (Guest Feedback, Social Media Review). Handle guest complaints and other related problems and report on the Guest Feedback logbook.

Assist Reception, Guest Relations and Bellman during they are busy.

Answer guests inquires, attend to the needs of the guests.

Approve and sign for allowances, rebates etc., as required by Finance team.

Authorise charges to be made for late departures and/or compliments on them.

Motivate and maintains good staff relations.

Maintain and be guided of hotel policy on credit/lost and found hotel guests properties.

To responsible for front office operation during the absence of Front Office Manager

To discuss all matters that needed to follow up with the next shift (Front Office

Supervisor).

Approve the working schedule for the front office attendants and submits them to Front Office Manager

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with Front office Manager and Front Office Supervisor.

Assign and approve Duty roster for all Front Office staff.

Showing Initiative, Problem Solving, Staff Training, Team Leading

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Have a good knowledge of all systems and standard operating procedures of Front Office

Have a complete understanding of the Front Office Policies and Procedures, Job Description, Hotel Employee Handbook, Hotel’s policy relating to fire, safety and health

and to adhere to the regulations contained therein. Report any hazard to health or safety immediately to Front Office Manager or any other appropriate Department Head

Details will be discussed in the interview

Siên năng, chịu khó học hỏi

• Organize, secure, and maintain all files, records, cash and cash equivalents in accordance policies and procedures. Record, store, access, and/or analyze computerized financial informatio

• Classify, code, and summarize numerical and financial data to compile and keep financial reco using journals, ledgers, and/or computers.

• Complete period-end closing procedures and reports as specified. Audit caships banks periodic:

according to SOPs.

• Maintain, distribute, and record petty cash, cashier banks, and contracts. Document, mainta communicate, and act upon all Cash Variances according to SOPs.

• Act as liaison between property and armored car service or primary banking institution. Participat in internal, external, and regulatory audit processes and ensure compliance with SOPs.

JOB SUMMARY

• Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
  
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Complete appropriate safety training and certifications to perform work tasks.

• Protect the privacy and security of guests and coworkers.
  
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors

• Support all co-workers and treat them with dignity and respect.

• Comply with quality assurance expectations and standards.

• Visually inspect tools, equipment, or machines (e.g., to identify defects).
  
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard Washing/Dry Cleaning
  
• Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts.
• Set dryers to designated times and temperatures based on fabrics contained in load.
• Remove articles from dryer when cycle is complete.
• Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.
• Fold cleaned articles into designated size, either by hand or using folding machine.
• Operate washing and dry-cleaning machinery in accordance with company standards.

• Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor.
  

JOB SUMMARY

• Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.
  
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Maintain awareness of undesirable persons on property premises.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

• Protect the privacy and security of guests and coworkers.
  
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
  

• Support all co-workers and treat them with dignity and respect.
  
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

• Read and visually verify information in a variety of formats (e.g., small print).
  
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Food and Beverage Services

• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
  
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Assist your and other departments when needed to ensure optimum service to guests.
• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

• Communicate with guests, other employees, or departments to ensure guest needs are met.
  

Greeting and Seating

• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
  

Closing

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
  
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Cash/Bank Handling

• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Transport bank to/from assigned workstation, following security procedures.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Process all payment methods in accordance with Accounting procedures and policies.

Wine/Sommelier

• Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.

Bartending

• Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
• Prepare drink orders for guests according to specified recipes using measuring systems.
• Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
• Prepare fresh garnishes for drinks.
• Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
• Stock ice, glassware, and paper supplies.
• Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
• Remove soiled wares from bar top and tables and place in designated area.
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.