Việc làm cho sinh viên Đại học Tây Đô

- Being responsible for overseeing all operations of the Lobby department during shifts;

- Updating the Hotel Management Board daily on information related to room capacity, arrivals, departures, VIP guests, group reservations, and prominent events taking place in the hotel;

- Verifying and supervising the accuracy of shift handover records and reports by staff members;

- Reviewing and directly monitoring staff members to ensure they perform their duties according to hotel standards and regulations;

- Supporting the Head of Department in quality control management;

- Supporting the Head of Department in reviewing department purchase proposals, ensuring cost savings and proper approval authority;

- Organizing inventory checks for goods, materials, equipment, and assets on a regular basis;

- Managing human resources within the department and being responsible for the quality of staff under their supervision.

+ Hướng dẫn khách ra vào tại các cổng ACM/ cổng kiểm soát / khu vực locker

+ Nhận, trao trả, lưu giữ đồ L&F và phối hợp với An Ninh xác minh thông tin từ khách hàng

+ Phối hợp cùng đội vận chuyển để đưa đón khách khách sạn (áp dụng cho khu VAP/Safari ngoài trời)

+ Xử lý các sự cố liên quan đến thẻ/ máy ACM/ hệ thống thu ngân, thực hiện đọc loa thông báo khi có yêu cầu từ khách hàng

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front office operations, ensuring smooth daily operations and delivering exceptional guest experiences.

This role is responsible for supervising front office teams, maintaining service standards, and optimizing operational efficiency in line with brand standards and the Heartist culture.

KEY RESPONSIBILITIES

1. Front Office Operations

• Assist in managing daily operations of Front Office, including Reception, Concierge, Guest Relations, and Bell Services
• Ensure smooth check-in and check-out processes with high efficiency and service quality
• Monitor room availability, room allocation, and occupancy levels
• Ensure compliance with standard operating procedures and brand standards

2. Guest Experience & Service Excellence

• Ensure all guests receive a warm welcome and personalized service
• Handle guest complaints, feedback, and special requests professionally and promptly
• Maintain high levels of guest satisfaction and online reputation
• Act as a key contact point for VIP and long-stay guests

3. Team Leadership & Development

• Supervise, train, and coach the Front Office team
• Support recruitment, onboarding, and performance management
• Ensure team members are well-groomed and adhere to service standards
• Foster a positive, motivated, and guest-focused team culture

4. Revenue & Upselling

• Support implementation of upselling strategies to maximize room revenue
• Monitor daily arrivals, departures, and forecasts to optimize room sales
• Ensure team actively promotes hotel services and facilities

5. Administration & Reporting

• Assist in preparing daily, weekly, and monthly operational reports
• Monitor cash handling, billing accuracy, and night audit processes
• Ensure proper use of PMS and other operational systems
• Maintain accurate guest records and data confidentiality

6. Health, Safety & Compliance

• Ensure compliance with safety, security, and emergency procedures
• Coordinate with Security and other departments to maintain a safe environment
• Ensure adherence to local regulations and Accor policies

7. Cross-Department Collaboration

• Work closely with Housekeeping, Engineering, Sales & Marketing, Reservation and F&B
• Ensure seamless communication to support guest satisfaction and operational flow
• Participate in daily briefings and operational meetings

The Recreation Manager is responsible for overseeing all recreational facilities and activities within the resort, ensuring exceptional guest experiences while maintaining the highest standards of safety, service, and operational efficiency.

This role leads the recreation team, manages programs and activities, and drives guest engagement aligned with brand standards and the Heartist culture.

KEY RESPONSIBILITIES

1. Operations Management

• Oversee daily operations of all recreational facilities (fitness center, kids club, rope park, etc.)
• Ensure all areas are well-maintained, clean, and compliant with safety regulations
• Monitor service quality and continuously improve guest experience
• Develop and implement recreational programs and activities for all guest segments

2. Guest Experience & Engagement

• Create innovative and engaging activity programs to enhance guest satisfaction
• Interact with guests regularly to obtain feedback and ensure service excellence
• Handle guest complaints professionally and efficiently
• Promote recreation activities to maximize participation and revenue opportunities

3. Team Leadership & Development

• Lead, train, and motivate the recreation team to deliver outstanding service
• Conduct regular training sessions on safety, service standards, and product knowledge
• Manage scheduling, performance evaluation, and team productivity
• Foster a positive and collaborative working environment

4. Health, Safety & Compliance

• Ensure strict adherence to safety standards, especially in pool and water activities
• Conduct regular safety audits and risk assessments
• Ensure all team members are trained in first aid and emergency procedures
• Maintain compliance with local regulations and Accor operational standards

5. Financial & Administrative Management

• Manage departmental budget and control costs effectively
• Monitor inventory, equipment maintenance, and procurement
• Prepare reports on guest feedback, attendance, and revenue performance
• Identify opportunities to increase revenue through recreational offerings

6. Brand Standards & Innovation

• Ensure all activities align with Mövenpick brand standards and Accor guidelines
• Continuously benchmark trends in hospitality recreation and implement new ideas
• Collaborate with other departments (F&B, Sales, Marketing...) to enhance guest experiences

As Director of IT, we rely on you to:

- Own and oversee the resort's full IT infrastructure, including: server and security infrastructure (VMware virtualisation, firewall systems, and cyberattack prevention and detection solutions); enterprise-scale network (a WiFi controller managing 1,000+ access points, core switches, and 800+ distribution and access switches); and hospitality systems (PMS Opera, POS Infrasys, Sun Systems for Finance & Accounting, Cadena HRM, VingCard door lock system, and Microsoft 365).

- Shape and drive the resort's IT strategy and long-term technology roadmap in alignment with the Board of Directors.

- Lead a multidisciplinary IT team spanning system administration, network management, and helpdesk operations.

- Plan and steward the annual IT budget across CAPEX and OPEX, balancing operational needs with strategic investment.

- Oversee system deployment, upgrades, and monitoring — maintaining service levels and minimising downtime across all platforms.

- Ensure the integrity of information security, data protection, backup systems, and disaster recovery protocols.

IT Operations

• Manage and support all the systems in the hotel

• Provide In-house guest IT related matter troubleshooting

• Coordinate, manage and oversee projects, document process

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

• Manage system changes with appropriate support staff to ensure uninterrupted services

• Liaise with vendors and work with users at all level

• Maintain inventory of all equipment, software and software licenses

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Report for duty at the time specified on the departmental roster, wearing the full company uniform and name badge correctly.
• Demonstrate efficiency, confidence, courtesy, and the highest standard of social and communication skills.
• Handle guest luggage carefully by transporting it from the vehicle to the luggage trolley, ensuring all items are treated with care.
• Coordinate with taxi services to provide fast and efficient transportation for hotel guests.
• Manage and coordinate traffic flow along the hotel driveway.
• Ensure the main entrance, driveway, and car park are kept clear, organized, and clean at all times.
• Recognize and warmly welcome regular guests, returning guests, Meliá Rewards members, and VIPs.
• Maintain a thorough knowledge of the city to confidently provide directions and recommendations to guests.
• Record all significant matters and occurrences in the Duty Log on a daily basis.
• Perform any other tasks or duties as assigned by superiors.

Will be discussed in the interview

• Chịu trách nhiệm về hoạt động hàng ngày của hồ bơi.
• Giám sát sự an toàn của người bơi và các hoạt động trong hồ bơi.
• Đảm bảo rằng hồ bơi được làm sạch, nguồn cung cấp hóa chất vệ sinh và hồ bơi, sự sạch sẽ của phòng tắm và phòng nghỉ

Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met for Restaurant

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.

• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Maintains food preparation handling and correct storage standards.

• Recognizes superior quality products, presentations and flavor.

• Plans and manages food quantities and plating requirements for the restaurant.

• Communications production needs to key personnel.

• Assists in developing daily and seasonal menu items for the restaurant.

• Ensures compliance with all applicable laws and regulations regulations.

• Follows proper handling and right temperature of all food products.

• Estimates daily restaurant production needs.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Determines how food should be presented and creates decorative food displays.

Leading Kitchen Team

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Leads shift teams while personally preparing food items and executing requests based on required specifications.

• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Ensuring and maintaining the productivity level of employees.

• Ensures employees are cross-trained to support successful daily operations.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Establishing and Maintaining Restaurant Kitchen Goals

• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.

• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.

• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Effectively investigates, reports and follows-up on employee accidents.

• Knows and implements company safety standards.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Handles guest problems and complaints.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.

• Manages employee progressive discipline procedures.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Uses all available on the job training tools for employees.

• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

• Ensures that all staff is aware of all employee and hotel regulation and reminded accordingly.
• Trains, supervises and disciplines all the staff. Assist and correct all subordinates with the tasks assigned.
• Ensures disciplinary action taken according to the Hotel policy.
• Leads, motivates and works on the growth of all staff members of her/his team.
• Maintains a friendly yet discreet manner with all the guests when greeting, serving them and throughout their breakfast/lunch/dining experience.
• Conducts daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Actively assists in menu design in cooperation with the outlet Head Chef.
• Reports incidents that require disciplinary actions immediately to the F& B Manager.
• Performs up-selling for all times offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Produces reports and analysis of the outlet and present report in the monthly performance meeting.
• Leads the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assists preparation of the outlet’s budget.
• Conducts monthly inventory of operating supplies and equipment together with the stewarding department.
• Has complete knowledge of the food and beverage items offered, including ingredients, methods of preparation, and proper service. Expert knowledge of wine and spirits is required.
• Controls usage of all food and beverage items and appropriate usage of equipment, tool, and service equipment.
• Observes daily conditions of the facilities and equipment in the restaurant; make recommendations for correction and improvements as needed.
• Controls regularly the set-up and mise en place of the restaurant and the station.
• Handles guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.
• Performs in accordance with Melia Vinpearl F&B standard and employee rules and regulation handbook.

• Thực hiện các công việc bảo trì, sửa chữa về hệ thống Cơ - Điện - Điện Lạnh được giao.
• Báo cáo, đề xuất phương án xử lý lên cấp trên khi thấy có thiết bị vận hành không bình thường, các hư hỏng, lỗi, vận hành kém hiệu quả của thiết bị;
• Ghi chép và lưu trữ đầy đủ vào hồ sơ các công việc, tình trạng trang thiết bị
• Những công việc khác theo sự phân công

• Answer, screen, and transfer internal and external calls promptly and accurately
• Provide guests with information regarding resort services, facilities, operating hours, and general inquiries
• Receive and relay guest requests to relevant departments (Front Desk, Housekeeping, Engineering, F&B, Spa, etc.)
• Perform wake-up calls and monitor special guest requests
• Handle emergency calls and follow resort safety and security procedures
• Maintain call logs, records, and shift reports as required
• Ensure professional telephone etiquette, tone, and service quality in accordance with Marriott brand standards