Việc làm cho sinh viên Đại học Tây Đô

Planning and organising:

• Recommends improvements in methods, systems and procedures to improve efficiency and maximize customer satisfaction.
• Is aware of the daily hotel activities and has product knowledge of the hotel.

Operations:

• Performs the tasks assigned to him/her and to the highest standards ensures their implementation while working independently.
• Acts on issues and concerns in his activity field immediately.
• Abides to the daily task and ensures timely implementation.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration:

• Make oneself thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
• Is aware of the daily hotel activities and has product knowledge of all the hotel activities.

• Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
• Assist in planning for the investment, project, and replacement budget on a yearly basis.

Operations:

• Technical installation on hotel plant, emergency generator, air conditioning system, laundry system, and cooling systems.
• Implement all necessary work procedures for preventive maintenance, initiate respective scheduled procedures, and monitor the carrying out of work as well as recording the results within an appropriate filing system.
• Managing and supervising a team of air conditioning technicians, providing guidance, training, and performance feedback.
• Ensuring all air conditioning systems are well-maintained, scheduling and overseeing repairs, and troubleshooting issues.
• Implementing and managing a preventative maintenance program to minimize breakdowns and ensure optimal system performance.
• Monitoring energy consumption and identifying opportunities to improve efficiency and reduce costs.
• Ensuring all work is performed in compliance with relevant safety regulations and standards.
• Managing the team's budget for parts, supplies, and repairs.
• Maintaining accurate records of maintenance activities, repairs, and equipment information.
• Coordinating with other departments (e.g., engineering, housekeeping) to ensure smooth operations.

Administration:

• Establishes a monthly report of works carried out, machines maintained.
• Controls and endorses all invoices for installations, tools, spare parts, and consumption of material and forwards them for payment to the accounting.
• Maintains and monitors all maintenance contracts, providing consultation and advice when necessary.

Analyse each cost and come up with recommendations/alternatives to the management.

Check if the purchasing department is buying right products at right price and from right vendor.

Provide all observations on the purchasing department to the Director of Finance.

Monitor receiving bay to ensure that quality and quantity of goods received are as per the specification stated in the LPO.

Conduct spot checks in the F&B Outlets to ensure standard operating procedure is followed and internal controls are maintained.

Complete inter-kitchen food transfers and inter-bar beverage transfers on a daily basis.

Prepare potential food cost & beverage cost on a daily basis and discuss the cost report with F&B Manager and Executive Chef. Inform the Director of Finance if there are any irregularities observed.

Monitor daily spoilage report and investigate reasons for spoilage and come up with recommendations to reduce the cost of spoilage.

Prepare buffet cost and recipe cost for each item on the menu.

Conduct a butcher/yield test on a regular basis.

Credit F&B cost after thorough verification of officers/entertainment checks and complimentary food & beverage provided to guest/staff etc.

Spot check on in room Mini Bar to verify the accuracy of the inventory as well as expiry date.

Prepare menu engineering report and provide comments to management regarding high cost / low margin items, low cost / high margin items/ slow slow-moving items/fast-moving items. Discuss this report with the Financial Controller on a monthly basis.

Review banquet event orders for meeting rooms.

Conduct regular spot checks on beverage inventories in the bars and conduct thorough month end inventories for inventory items, variance must be investigated and action after discussion with management.

Prepare inventory turnover report and discuss with executive team, Irregularities must be brought to the attention of Financial Controller and General Manager.

Educate all F&B Outlet Managers about regulations on serving alcohol, provide a copy of liquor license and copy of regulations to each outlet.

Monitor the deliveries of alcoholic beverages and ensure that it never exceeds the liquor permit value in any month. Keep the liquor delivery book updated all the time.

Ensure that all weighing scales in the hotel are calibrated on quarterly basis, maintain separate file for calibration certificates.

Implement portion control in the F&B outlets.

Co-ordinate with Chief Steward and ensure that operating equipment inventories are performed on quarterly basis, report of the quarterly inventories must be submitted to the management within two weeks from the completion date of inventory with your comments and recommendation.

Attend F&B briefings as and when it is necessary.

Spot check receiving bay to ensure that Receiving Agent is performing his tasks as per standard operating procedure.

1. Chỉ đạo, hướng dẫn CBNV trong Bộ phận thu thập các thông tin và hồ sơ cần thiết về khoản vay và khách hàng, cùng CBNV phân tích và thống nhất phương án xử lý nợ phù hợp trong từng thời kỳ.

2. Tổ chức, phân công, chỉ đạo và giám sát CBNV trong Bộ phận triển khai các biện pháp tác nghiệp dựa trên loại hình, tính chất nợ, theo đúng phương án xử lý nợ đã được phê duyệt (nếu có), quy trình xử lý nợ và các quy trình, quy định hiện hành có liên quan. Triển khai công tác tố giác, khởi kiện, thi hành án theo ủy quyền của Ban lãnh đạo Ngân hàng.

3. Trực tiếp tham gia tác nghiệp cùng CBNV trong trường hợp cần thiết để nắm được tình hình hồ sơ và có định hướng, chỉ đạo phù hợp, bao gồm nhưng không giới hạn trong: liên hệ, gặp gỡ khách hàng và/hoặc người liên quan, làm việc với các cơ quan chức năng, tham gia trong quá trình thu giữ/ tố giác/ tố tụng/ thi hành án, hạch toán thu nợ…

4. Kiểm tra, kiểm soát các hồ sơ, văn bản do CBNV soạn thảo (bao gồm nhưng không giới hạn trong: tờ trình, báo cáo, thông báo, công văn…) trước khi trình cấp phê duyệt tiếp theo.

5. Lập kế hoạch công việc cho Bộ phận, đồng thời theo dõi các báo cáo về tình trạng khoản nợ và kết quả công việc (bao gồm nhưng không giới hạn trong: báo cáo tác nghiệp, dự thu, báo cáo thu hồi nợ, báo cáo vận hành…) để có định hướng, chỉ đạo phù hợp.

6. Xây dựng, mở rộng và duy trì mạng lưới quan hệ với các cơ quan, tổ chức, cá nhân có liên quan trong nghiệp vụ xử lý nợ.

7. Tham gia hoặc đóng góp ý kiến trong việc xây dựng, cải tiến các quy định, quy trình, hướng dẫn, biểu mẫu… nội bộ liên quan đến công tác xử lý nợ.

8. Phối hợp với các đơn vị liên quan, tham gia vào công tác quản lý nhân sự trong Bộ phận, bao gồm nhưng không giới hạn trong:

- Phỏng vấn tuyển dụng

- Đào tạo, hướng dẫn, kèm cặp CBNV

- Đánh giá HQLV của CBNV

- Kiểm soát thời giờ làm việc và ý thức tuân thủ

- Đề xuất đãi ngộ (khen thưởng, điều chỉnh bậc, lương…) hoặc phê bình, kỷ luật phù hợp

- Tổ chức các hoạt động gắn kết đội ngũ

9. Các công việc, nhiệm vụ khác được phân công bởi cấp có thẩm quyền.

Trao đổi khi phỏng vấn

Trực tiếp chế biến và đảm bảo chất lượng các món ăn phục vụ khách.

Phải luôn đảm bảo qui trình của công ty về: an toàn lao động, diện mạo, đồng phục, bảo mật thông tin, các qui trình về phục vụ, thái độ phục vụ, qui cách đối sử giữ đồng nghiệp trong công việc, được thực hiện nghiêm chỉnh.

- Thực hiện công tác phát triển kinh doanh tại sàn giao dịch và quầy khách hàng của Chi nhánh: Tư vấn và kinh doanh các sản phẩm dịch vụ tới khách hàng cá nhân, bao gồm: Huy động vốn, đầu tư trái phiếu, chứng chỉ quỹ, tài khoản thanh toán, thẻ, ngân hàng điện tử.
- Thực hiện cung cấp dịch vụ tới khách hàng cá nhân tại Chi nhánh.
- Tiếp nhận và giải quyết khiếu nại, thắc mắc của khách hàng, hỗ trợ khách hàng; chào đón, phân luồng và tư vấn khách hàng tới giao dịch.
Quyền lợi:
1. Chế độ Thưởng hấp dẫn:
- Thưởng dịp lễ tết
- Thưởng thành tích gắn với hiệu suất công việc/kết quả kinh doanh
2. Chế độ phúc lợi vượt trội:
- Đãi ngộ gắn kết (Tặng quà sinh nhật, quà tết nguyên đán, đãi ngộ thâm niên.....)
- Bảo hiểm chăm sóc sức khỏe cho CBNV/người thân với các đặc quyền độc đáo
- Du lịch/nghỉ dưỡng hằng năm trong nước & nước ngoài
- Hỗ trợ các khoảnh khắc quan trọng (nghỉ sinh nhật, tặng quà khi kết hôn...)
- Được tư vấn, hỗ trợ tài chính & trải nghiệm các sản phẩm tài chính cá nhân, bảo hiểm... theo các tệp sản phẩm của tập đoàn
3. Phát triển nghề nghiệp
- Lộ trình thăng tiến rõ ràng, cơ hội phát triển với các nhóm nghề nghiệp tại Ngân hàng.
- Được dẫn dắt bởi Lãnh đạo danh tiếng, được đồng hành và "Learning on Jobs" cùng các Quản lý và đồng nghiệp ưu tú.
- Tiếp cận các chương trình đào tạo theo chuẩn quốc tế, được trải nghiệm, tích lũy kinh nghiệm trong môi trường Doanh nghiệp số
hiện đại.
- Môi trường làm việc trẻ trung, chuyên nghiệp, ứng dụng toàn diện các phương pháp làm việc mới và các nền tảng công nghệ tiên tiến nhất trên thế giới.
4. Lương:
- Junior: Từ 9.000.000 – đến 25.000.000, theo năng suất lao động.
- Mid-Level: Từ 12.000.000 – đến 30.000.000, theo năng suất lao động.
- Professional: Từ 15.000.000 – đến 35.000.000, theo năng suất lao động.

Trao đổi khi phỏng vấn

• Oversees and assists in the preparation and updates of the Regency Club Departmental Operations Manual.
• Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Ensures that all Regency Club associates deliver the brand promise and provide exceptional guest service at all times.
• Greets and checks-in VIP and Long Stay guests.
• Ensures that all Regency Club associates are aware of current promotions, policies and other important information.
• Implements consistent guest recognition programmes and maintains a relevant guest history database.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
• Spends time in Regency Club during peak periods to ensure that both areas are managed well by the respective team and delivers the brand promise.
• Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensures that the Regency Club operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Assists in monthly reforecast, as appropriate.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
• Assists in making sure that Hyatt’s Purpose and Values have been implemented.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Assists in the recruitment and selection of all Regency Club associates, following hotel guidelines when recruiting and use a competency-based approach to selecting associates.
• Ensures the punctuality and appearance of all Regency Club associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Conducts annual Performance Development Discussions with Regency Club associates, supports them in their professional development goals.
• Plans and implements effective training programmes for all Regency Club associates in coordination with the Learning Manager and Departmental Trainers.
• Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.

• Train Engineers in accordance with hotel guidelines.

• Review the performance of Engineers in accordance with hotel guidelines.

• Take full responsible for the performance of departmental activities within the shift, immediately bring to your manager attention any problem arises.

• Walk through

• Handle guest requests timely

• Lockout power sources/ restore power sources.

• Operate, install and maintain all electrical, mechanical related equipment, HVAC equipment, plumbing and water distribution systems, including steam systems and kitchen equipment.

• Perform inspections of operating machinery, pant rooms, systems

• Calibrate and adjust all gas-fired equipment

• Take a daily reading of all utility consumption and prepare energy management plans/ideas

• Conduct guest room maintenance in accordance with the preventative maintenance program

• Ensures all workshop and working areas are kept clean, tidy and safe.

• Ensure all work is carried out in accordance and compliance with fire and safety regulations and all municipal, state and federal guidelines.

• Ensure all equipment is used according to the manufacturers recommendations and ensure all equipment is well maintained and in a good state of repair.

• In addition, other duties may be required as directed by your Manager

• Provides administrative support to Division Head and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions
• Reads and routes incoming mail.
• Locates and attaches appropriate file correspondence to be answered by Division Head.
• Types, files, and upkeeps of all private and confidential matters related to the department.
• Sets up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval. Ensures all files are kept up-to-date at all times
• Prepares the relevant materials for all meetings attended by the Division Head: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
• Answers telephone and give information to callers or routes call to appropriate official and places outgoing calls.
• Greets visitors, ascertains nature of business, and conducts visitors to appropriate employee.
• Compiles and types statistical reports.
• Types, takes dictation and minutes, drafts letters, files and trace correspondences.
• Attends and prepares minutes for Division’s employee meetings.
• Monitors and maintains the proper cleanliness and appearance of the Division’s office area.
• Ensure all files are kept up to date at all time.
• Maintains timekeeping records and schedules for department.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
• Responds to changes in the Engineering function as dictated by the industry, company and hotel
• Carries out any other reasonable duties and responsibilities as assigned.

• Assists to prepare and update the Front Office Departmental Operations Manual.
• Conducts regular departmental briefing and meetings.
• Prepare and updates the employees’ roster.
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Ensures all employees provide a courteous and professional service at all times.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Responsible for facilitating efficient communications for both guests and employees both within the hotel and for external communications.
• Manages and ensures smooth and efficient operation of the department.
• Studies, evaluates and suggests improvements for operation procedure when necessary.
• Assigns responsibilities to employees.
• Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
• Checks work performance of employees and their grooming standards.
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• Liaises with relevant departments on necessary equipment changes.
• Ensures logbook is updated; reads the logbook, and communicates with Supervisors / Operators.
• Identifies plans and conducts training programs for employees.
• Ensures Trainers are carrying out training sessions for employees.
• Performs duties of Supervisor and Operators as and when required.
• Through hands-on management, supervises closely the employees in the performance of their duties in accordance with policies and procedures and applicable laws
• Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
• Plans and implements effective training programmes for all Communications Centre employees in coordination with the Training Manager and Departmental Trainers.
• Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Provides feedback for the annual Performance Development Discussions and supports the Guest Services employees in their professional development goals.
• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Communications function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Personally and frequently verifies that guests at Banquet Services are receiving the best possible service.
• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Assists with the preparation of the annual Food and Beverage Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
• Assists with the preparation and regular update of the Banquet Services Departmental Budget, in close cooperation with the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
• Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
• Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
• Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that Banquet Services employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• In the absence of Banquet Service Manager, conducts daily pre-shift briefings to employees on preparation, service and menu.
• Liaises with the Kitchen and Beverage Department on daily operations and quality control.
• Take ownership of the event on the day including handling any changes to the event confirmation. Communicate any delays which will impact other departments.
• Monthly walk through of all event venues with Director of Engineering and Housekeeping Manager to look at repair and maintenance issues for carpet, lighting, wall coverings, fixed furniture and air-conditioning.
• Deal with outside contractors once they are in the premises to ensure hotel standards are met and that all contractors have signed “outside contractor’s guidelines”.
• Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.
• Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
• Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and has the appropriate team members on duty to take care of each event and repeat guest as well as other key performance indicators.
• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented. Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.
• Operational
• Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
• Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
• Connects local and international calls quickly, courteously and accurately.
• Handles wake-up calls as requested with accuracy, whether they be automatic programmed or personal wake-up calls.
• Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
• Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
• Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.
• Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
• Accepts and relays messages for guests and hotel personnel.
• Projects the image of courteous, friendly service at all times.
• Answers and connects all incoming calls from both in and out of house.
• Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
• Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.
• Provides general information to guests when necessary.
• Takes accurate messages, morning call requests, reservations and orders for/from guests.
• Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Communications function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

• In absence of Assistant Manger Laundry, conducts daily briefing to employees on room occupancy, event of the day and special attention that may be needed.
• Maintains daily production record book for each processed items.
• Update record book at end working shift/ a day.
• Delivers the brand promise and provides exceptional Guest service at all times to internal Customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists the Assistant Manger to ensure that department operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Strictly adheres to the par stocks for all operating equipments, supplies and inventoried items.
• Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Reports to Assistant Manager/ Housekeeping Manager on major problems, discrepancies in count, defects or stains in garments prior laundry/dry cleaning process.
• Ensures proper handling and maintenance of work area and equipment.
• Liaises with other related department on daily operation.
• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the department functions as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

JOB SUMMARY

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Complete period-end closing procedures and reports as specified. Audit cashier banks periodically according to SOPs. Maintain, distribute, and record petty cash, cashier banks, and contracts. Document, maintain, communicate, and act upon all Cash Variances according to SOPs. Act as liaison between property and armored car service or primary banking institution. Participate in internal, external, and regulatory audit processes and ensure compliance with SOPs.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; ensure that coworkers understand their tasks. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors