Việc làm cho sinh viên Đại học Tây Đô

Business Performance

• Set periodical budget & forecast

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Develop and update departmental SOP Manual, detailing standards of performance, Policies and Procedures and service standards pertinent to the efficient operation of the kitchen in accordance to Hotel’s policies, standards and municipality requirements

• Work with Senior Culinary team and is responsible for the team to develop new menus and product development supported by detailed analysis and accurate costing

• Supervise Senior Culinary team to run their kitchens at high quality level whilst maintaining acceptable food cost

• Oversee the planning and implementation of effective food promotions

• Work closely with Executive Steward to ensure that kitchen areas are kept clean and orderly. Manage organization and cleanliness of departmental areas by conducting weekly walk through

• Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department

• Monitor food standards in each Outlet and Banquet

• Ensure that all departmental reports, schedules, standard recipes, menus, food presentation photographs and correspondences are completed in an accurate and timely manner

• Identify market needs and trends in terms of food menus for both hotel guests and the local market

• Monitor and analyse menus and products of competitive restaurants and other hotels' Banquet Departments

• Interact with management of other departments within areas of responsibility to foster and maintain effective working relations with them

• Meet and interact with representatives of the local community and potential guests as required

Team Management

• Motivate, supervise and discipline team members to ensure their capabilities and degree of professionalism meet the needs of guests and the organization

• Interview, select and recruit Senior Culinary team members

• Identify and develop team members with potential

• Conduct performance review with the team

• Develop, conduct and maintain records of all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management of the Hotel

• Responsible for recruiting and organizing training for personnel within the department, ensuring that staffing needs are met and team capabilities are developed

• Prepare monthly/quarterly reports on the department's asset management in compliance with regulations, ensuring transparency and accuracy

• Other Duties: Carry out other duties as reasonably assigned by the Department Head or Management, including providing support to other positions/departments when required, in alignment with professional competencies and the hotel's policies and regulations.

• Tổ chức và hướng dẫn các hoạt động thể thao, sức khỏe, nghệ thuật theo tiêu chuẩn của khách sạn.
• Hỗ trợ các chương trình khác về giải trí
• Đảm bảo khu vực làm việc luôn sạch sẽ, an toàn và sẵn sàng sử dụng.
• Quản lý, sử dụng và báo cáo nhu cầu vật tư phục vụ hoạt động.
• Tương tác và chăm sóc khách hàng, mang lại trải nghiệm vui vẻ, cá nhân hóa cho từng khách.
• Quảng bá các dịch vụ, tiện ích, chương trình giải trí và sự kiện của khách sạn
• Tuân thủ các tiêu chuẩn thương hiệu, an toàn lao động và sức khỏe nghề nghiệp.

• Assist and replace the Front Office Manager in the following:
• Oversee the operational activities of the front office & guest service teams
• Maintain good interpersonal relationship with Hotel guests and partners
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check-out processes follow set procedures and are customer focused
• Effectively use the results and feedback from guest questionnaires and Tripadvisor to improve product and service delivery
• Actively participate in the selection and recruitment of the team
• Implements guidelines, policies and procedures for the operating departments
• Ensures optimal compliance with corporate audit & reporting guidelines