Việc làm cho sinh viên Đại học Cần Thơ

Mô tả công việc:

• Chịu trách nhiệm tiếp đón, hỗ trợ và giải đáp thắc mắc của khách hàng trong ca đêm.
• Đảm bảo chất lượng dịch vụ khách hàng theo tiêu chuẩn của công ty.
• Tiếp nhận và xử lý các yêu cầu, phàn nàn của khách hàng một cách nhanh chóng và hiệu quả.
• Phối hợp với các bộ phận liên quan để giải quyết các vấn đề phát sinh.
• Thực hiện các công việc khác theo yêu cầu của quản lý.
• Đảm bảo khu vực tiền sảnh luôn sạch sẽ và gọn gàng.
• Thực hiện các báo cáo hàng ngày/tuần theo quy định.

Mô tả công việc:

• Giám sát và điều phối hoạt động của bộ phận Steward, đảm bảo vệ sinh và an toàn trong khu vực bếp và các khu vực liên quan.
• Lên kế hoạch và phân công công việc cho nhân viên Steward, đảm bảo hiệu quả và tiến độ công việc.
• Đào tạo và hướng dẫn nhân viên về các quy trình vệ sinh, an toàn thực phẩm và sử dụng thiết bị.
• Kiểm tra và bảo trì các thiết bị bếp, đảm bảo hoạt động tốt và an toàn.
• Quản lý và kiểm soát việc sử dụng hóa chất, dụng cụ vệ sinh, đảm bảo tiết kiệm và hiệu quả.
• Phối hợp với các bộ phận khác để đảm bảo sự vận hành trơn tru của nhà hàng/khách sạn.
• Giải quyết các vấn đề phát sinh liên quan đến vệ sinh và an toàn trong khu vực bếp.
• Thực hiện các báo cáo định kỳ và đột xuất theo yêu cầu của cấp trên.
• Đảm bảo tuân thủ các quy định về vệ sinh an toàn thực phẩm của nhà hàng/khách sạn và pháp luật.
• Các công việc khác theo sự phân công của cấp trên.

Mô tả công việc:

• Tổ chức hoạt động: Lên kế hoạch và thực hiện các hoạt động giải trí (trò chơi bãi biển, aerobic, yoga, các lớp học kỹ năng, karaoke, v.v.).
• Quản lý khu vực chức năng: Chào đón khách tại phòng gym, hồ bơi, khu vui chơi. 
• Hướng dẫn khách sử dụng trang thiết bị đúng cách, an toàn.
• Vệ sinh & Bảo quản: Kiểm tra, vệ sinh sạch sẽ dụng cụ thể thao, máy móc tại phòng Gym, khu vực giải trí trước và sau ca làm việc.
• Tương tác khách hàng: Tiếp cận, khuyến khích khách tham gia các chương trình hoạt động, giải đáp thắc mắc và xử lý các tình huống phát sinh liên quan đến dịch vụ giải trí.
• Phối hợp bộ phận: Hỗ trợ các bộ phận khác (lễ tân, buồng phòng) khi có yêu cầu để đảm bảo trải nghiệm khách hàng trọn vẹn.

Mô tả công việc:

• Thực hiện vệ sinh phòng khách theo tiêu chuẩn của khách sạn.
• Thay ga, gối, vỏ chăn và sắp xếp đồ dùng trong phòng gọn gàng, ngăn nắp.
• Kiểm tra và bổ sung các vật dụng cần thiết trong phòng (như amenities, nước uống, trà, cà phê…).
• Báo cáo các sự cố hoặc hư hỏng trong phòng cho bộ phận liên quan.
• Hỗ trợ khách hàng khi cần thiết (ví dụ: cung cấp thông tin, hỗ trợ mang đồ…).
• Tuân thủ các quy định về an toàn và vệ sinh lao động.
• Thực hiện các công việc khác theo sự phân công của cấp trên.

Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs. They should be passionate about the guest service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional. Bartenders will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Bartenders – to get it right for our guests and our business each and every time.

Key Responsibilities
• Assist in guest relations, ensuring smooth communication for Korean-speaking guests
• Translate and refine bilingual communications (Korean–English) for staff and guests
• Participate in learning and development activities aligned with Hyatt standards
• Contribute to a high-performing, service-oriented team culture

Key Responsibilities

• Assist in guest relations, ensuring smooth communication for Russian-speaking guests
• Translate and refine bilingual communications (Russian–English) for staff and guests
• Participate in learning and development activities aligned with Hyatt standards
• Contribute to a high-performing, service-oriented team culture

As an Animation Supervisor, you will be responsible for guiding the animation team through the creative and technical aspects of production. You will collaborate closely with directors and other departments to develop a cohesive visual style and ensure that the animation aligns with the project's overall vision. Your expertise will be crucial in mentoring junior animators, providing constructive feedback, and fostering a creative environment that encourages innovation. In this role, you will also manage timelines and resources, ensuring that projects are completed on schedule and within budget. You will be expected to stay updated on industry trends and technologies, implementing best practices in animation techniques. Your leadership will help elevate the quality of our animation work, making a significant impact on the final product and the overall success of our projects.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.

Serve as a key resource for all recreation activitites facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/ game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.

- Being responsible for overseeing all operations of the Lobby department during shifts;

- Updating the Hotel Management Board daily on information related to room capacity, arrivals, departures, VIP guests, group reservations, and prominent events taking place in the hotel;

- Verifying and supervising the accuracy of shift handover records and reports by staff members;

- Reviewing and directly monitoring staff members to ensure they perform their duties according to hotel standards and regulations;

- Supporting the Head of Department in quality control management;

- Supporting the Head of Department in reviewing department purchase proposals, ensuring cost savings and proper approval authority;

- Organizing inventory checks for goods, materials, equipment, and assets on a regular basis;

- Managing human resources within the department and being responsible for the quality of staff under their supervision.

+ Hướng dẫn khách ra vào tại các cổng ACM/ cổng kiểm soát / khu vực locker

+ Nhận, trao trả, lưu giữ đồ L&F và phối hợp với An Ninh xác minh thông tin từ khách hàng

+ Phối hợp cùng đội vận chuyển để đưa đón khách khách sạn (áp dụng cho khu VAP/Safari ngoài trời)

+ Xử lý các sự cố liên quan đến thẻ/ máy ACM/ hệ thống thu ngân, thực hiện đọc loa thông báo khi có yêu cầu từ khách hàng

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front office operations, ensuring smooth daily operations and delivering exceptional guest experiences.

This role is responsible for supervising front office teams, maintaining service standards, and optimizing operational efficiency in line with brand standards and the Heartist culture.

KEY RESPONSIBILITIES

1. Front Office Operations

• Assist in managing daily operations of Front Office, including Reception, Concierge, Guest Relations, and Bell Services
• Ensure smooth check-in and check-out processes with high efficiency and service quality
• Monitor room availability, room allocation, and occupancy levels
• Ensure compliance with standard operating procedures and brand standards

2. Guest Experience & Service Excellence

• Ensure all guests receive a warm welcome and personalized service
• Handle guest complaints, feedback, and special requests professionally and promptly
• Maintain high levels of guest satisfaction and online reputation
• Act as a key contact point for VIP and long-stay guests

3. Team Leadership & Development

• Supervise, train, and coach the Front Office team
• Support recruitment, onboarding, and performance management
• Ensure team members are well-groomed and adhere to service standards
• Foster a positive, motivated, and guest-focused team culture

4. Revenue & Upselling

• Support implementation of upselling strategies to maximize room revenue
• Monitor daily arrivals, departures, and forecasts to optimize room sales
• Ensure team actively promotes hotel services and facilities

5. Administration & Reporting

• Assist in preparing daily, weekly, and monthly operational reports
• Monitor cash handling, billing accuracy, and night audit processes
• Ensure proper use of PMS and other operational systems
• Maintain accurate guest records and data confidentiality

6. Health, Safety & Compliance

• Ensure compliance with safety, security, and emergency procedures
• Coordinate with Security and other departments to maintain a safe environment
• Ensure adherence to local regulations and Accor policies

7. Cross-Department Collaboration

• Work closely with Housekeeping, Engineering, Sales & Marketing, Reservation and F&B
• Ensure seamless communication to support guest satisfaction and operational flow
• Participate in daily briefings and operational meetings

The Recreation Manager is responsible for overseeing all recreational facilities and activities within the resort, ensuring exceptional guest experiences while maintaining the highest standards of safety, service, and operational efficiency.

This role leads the recreation team, manages programs and activities, and drives guest engagement aligned with brand standards and the Heartist culture.

KEY RESPONSIBILITIES

1. Operations Management

• Oversee daily operations of all recreational facilities (fitness center, kids club, rope park, etc.)
• Ensure all areas are well-maintained, clean, and compliant with safety regulations
• Monitor service quality and continuously improve guest experience
• Develop and implement recreational programs and activities for all guest segments

2. Guest Experience & Engagement

• Create innovative and engaging activity programs to enhance guest satisfaction
• Interact with guests regularly to obtain feedback and ensure service excellence
• Handle guest complaints professionally and efficiently
• Promote recreation activities to maximize participation and revenue opportunities

3. Team Leadership & Development

• Lead, train, and motivate the recreation team to deliver outstanding service
• Conduct regular training sessions on safety, service standards, and product knowledge
• Manage scheduling, performance evaluation, and team productivity
• Foster a positive and collaborative working environment

4. Health, Safety & Compliance

• Ensure strict adherence to safety standards, especially in pool and water activities
• Conduct regular safety audits and risk assessments
• Ensure all team members are trained in first aid and emergency procedures
• Maintain compliance with local regulations and Accor operational standards

5. Financial & Administrative Management

• Manage departmental budget and control costs effectively
• Monitor inventory, equipment maintenance, and procurement
• Prepare reports on guest feedback, attendance, and revenue performance
• Identify opportunities to increase revenue through recreational offerings

6. Brand Standards & Innovation

• Ensure all activities align with Mövenpick brand standards and Accor guidelines
• Continuously benchmark trends in hospitality recreation and implement new ideas
• Collaborate with other departments (F&B, Sales, Marketing...) to enhance guest experiences

As Director of IT, we rely on you to:

- Own and oversee the resort's full IT infrastructure, including: server and security infrastructure (VMware virtualisation, firewall systems, and cyberattack prevention and detection solutions); enterprise-scale network (a WiFi controller managing 1,000+ access points, core switches, and 800+ distribution and access switches); and hospitality systems (PMS Opera, POS Infrasys, Sun Systems for Finance & Accounting, Cadena HRM, VingCard door lock system, and Microsoft 365).

- Shape and drive the resort's IT strategy and long-term technology roadmap in alignment with the Board of Directors.

- Lead a multidisciplinary IT team spanning system administration, network management, and helpdesk operations.

- Plan and steward the annual IT budget across CAPEX and OPEX, balancing operational needs with strategic investment.

- Oversee system deployment, upgrades, and monitoring — maintaining service levels and minimising downtime across all platforms.

- Ensure the integrity of information security, data protection, backup systems, and disaster recovery protocols.

IT Operations

• Manage and support all the systems in the hotel

• Provide In-house guest IT related matter troubleshooting

• Coordinate, manage and oversee projects, document process

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

• Manage system changes with appropriate support staff to ensure uninterrupted services

• Liaise with vendors and work with users at all level

• Maintain inventory of all equipment, software and software licenses

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management