Việc làm cho sinh viên Đại học Cần Thơ

1. The Role

• Under the guidance of the Assistant Front Office Manager, the Russian-Speaking Guest Service Agent is responsible for delivering efficient, courteous, and personalized service while ensuring smooth Front Office operations.
• He/She acts as the primary contact for Russian guests, assisting them with check-in/out, information sharing, complaint handling, and cultural communication.
• The agent must be fully familiar with Mövenpick’s Operational Standards Manual (OSM) and consistently apply these standards in daily operations.

2. Key Responsibilities

A. Planning & Organizing

• Review and update the daily Logbook; note special Russian guest arrivals, requests, and preferences.
• Check equipment at the Front Desk to ensure proper operation.
• Maintain impeccable grooming and a professional, friendly manner at all times.
• Participate in daily briefings and communicate shifts, VIP arrivals, group details, Russian markets, etc.
• Follow Accor & Mövenpick standards related to guest safety, health, and security.
• Stay updated on promotions, hotel facilities, and local attractions popular with Russian guests.

B. Operations

• Prepare for daily arrivals, especially Korean FITs, groups, families, and repeat guests.
• Handle check-in, check-out, room allocation, and special requests promptly and accurately.
• Serve as the primary communication bridge for Korean guests, explaining hotel facilities, benefits, promotions, and local recommendations in Russian.
• Update guest profiles and ensure accurate guest information in the system.
• Assist with cashiering, currency exchange, and settlement transactions.
• Respond to guest inquiries with warmth and efficiency, ensuring language clarity and cultural sensitivity.
• Support walk-in reservations and inquiries when required.
• Handle guest key issuance, message delivery, and information services professionally.
• Collaborate closely with Housekeeping, F&B, Engineering, Reservations, and Sales—especially for Russian corporate accounts or travel agencies.
• Attend briefings, take notes, and follow up on assigned actions.
• Maintain guest focus at all times—acknowledging every guest with eye contact and a smile.
• Ensure seamless handover between shifts.

C. Russian Market Support Responsibilities

• Provide translation and interpretation support for Russian guests when needed.
• Assist Sales & Marketing or Reservations in communicating Russian market expectations.
• Help prepare Russian-language materials (menus, instructions, hotel layouts) when assigned.
• Understand Russian guest travel patterns, cultural etiquette, and service expectations.
• Support Russian group arrivals and departures, ensuring smooth coordination.

Planning & Organizing:

• To prepare and distribute the Al a Carte services requests in coordination with the A la Carte Services supervisor
• To allocate the outsourced cleaning team on a daily basis to ensure all public areas in the Residences are cleaned on a daily basis

Operations:

• To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards
• To inspect all Vacant Rooms, checkout rooms, and departures daily.
• Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
• Maintain a consistent focus on improving the overall flow of A la Carte services operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
• To lead daily A daily housekeeping briefings and monthly employee meetings
• To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
• To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
• To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
• Ensure self and the team use the Resident’s and Guests name when greeting

Administration:

• To manage the par level stock and usage of cleaning products and equipment.
• Oversee the implementation of a training plan for all Housekeeping team and outsourced public area team members
• Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.

1. The Role

Under the supervision of the Assistant Front Office Manager, the Villa Host is responsible for providing highly personalized, discreet, and intuitive service to VIP guests staying in Villas or visiting the VIP Lounge.

Unlike the standard Guest Service Agent role, the Villa Host focuses on a luxury guest experience, anticipatory service, and seamless coordination with various departments to ensure that every VIP guest receives exceptional care from arrival to departure.

2. Key Responsibilities

A. Planning & Organizing

• Review and update Villa Logbook daily; ensure accuracy of VIP arrivals, preferences, and special occasions.
• Inspect the VIP Lounge and Villa areas; ensure readiness and proper setup for guest arrival.
• Coordinate preparation of welcome amenities, celebration setups, or special requests following brand standards.
• Liaise with FO, Housekeeping, F&B, Engineering, and other departments to personalize guest experiences.
• Ensure all equipment, communication tools, and work areas in the Villa section are functioning properly.
• Maintain professional grooming and appearance at all times in line with VIP service standards.
• Attend scheduled training sessions and maintain up-to-date knowledge of hotel products and services.

B. Operations – VIP Guest Experience

• Welcome VIP guests upon arrival at the VIP Lounge or designated Villa check-in area.
• Assist with seamless check-in/check-out, ensuring privacy, efficiency, and zero waiting time.
• Escort guests to their Villa, introduce Villa features, amenities, and available services.
• Provide personal hosting throughout the stay: remembering guest names, preferences, and routines.
• Respond promptly to guest inquiries and handle all requests, including transportation, dining, spa bookings, in-villa dining, or buggy service.
• Conduct detailed Villa inspections to ensure readiness before arrival and during stay.
• Coordinate closely with Housekeeping for cleaning schedules based on guest patterns.
• Manage guest complaints discreetly and professionally; escalate when needed.
• Make courtesy calls after check-in or service delivery to ensure guest satisfaction.
• Maintain the cleanliness, ambiance, and service standards of the VIP Lounge area.
• Follow all OSM standards related to luxury service and guest interaction.

C. Coordination & Communication

• Act as the primary point of contact for all guest-related matters within the Villa area.
• Update guest profiles and preferences accurately in the PMS to support future stays.
• Communicate daily with relevant departments to ensure consistency in service delivery.
• Prepare shift handover reports and update the next team on essential information.
• Coordinate special arrangements (honeymoon, birthdays, anniversaries) with respective teams.

Thỏa thuận khi phỏng vấn

• Chuẩn bị và sắp xếp phòng tiệc, trang thiết bị theo yêu cầu của từng sự kiện.
• Phục vụ khách trong suốt thời gian diễn ra tiệc, đảm bảo dịch vụ chuyên nghiệp và đúng tiêu chuẩn.
• Giữ gìn vệ sinh, an toàn và hình ảnh khu vực tiệc trước, trong và sau sự kiện.
• Phối hợp với Giám sát/ Quản lý trực tiếp và các bộ phận liên quan để hỗ trợ vận hành hiệu quả.
• Yêu cầu cụ thể sẽ được trao đổi trong quá trình phỏng vấn

Job Summary – Cashier

The Cashier is responsible for accurately processing guest payments, handling cash and electronic transactions, and ensuring a smooth and pleasant checkout experience. This role supports daily operations by maintaining financial accuracy, providing friendly and professional service, and upholding company policies and service standards at all times.

• Giám sát và điều phối hoạt động tiệc và sự kiện, đảm bảo dịch vụ diễn ra suôn sẻ.
• Đảm bảo tiêu chuẩn chất lượng dịch vụ và trải nghiệm khách hàng nhất quán.
• Quản lý, phân công và hỗ trợ đội ngũ nhân viên banquet trong ca làm việc.
• Phối hợp với các bộ phận liên quan để nâng cao hiệu quả vận hành và hình ảnh khách sạn.
• Yêu cầu công việc sẽ được mô tả chi tiết hơn trong quá trình phỏng v

• Phục vụ khách hàng theo đúng tiêu chuẩn dịch vụ của nhà hàng/khách sạn.
• Chuẩn bị khu vực làm việc, đảm bảo vệ sinh và sắp xếp gọn gàng.
• Hỗ trợ khách hàng trong suốt thời gian sử dụng dịch vụ.
• Phối hợp với các bộ phận liên quan để đảm bảo vận hành hiệu quả.
• Yêu cầu cụ thể sẽ được trao đổi thêm trong quá trình phỏng vấn

Thảo luận khi phỏng vấn

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Perform preventive maintenance, repairs and replaces assigned equipment.
• Ensure smooth and accurate running of operations based on the given tasks.
• Diagnose, troubleshoots and make necessary repairs.
• Comply information with concerns to deferred maintenance; (Age of equipment, numbers of break downs, annual cost to maintain).
• Secure all equipment are updated in terms of preventive maintenance.
• Ensure that the health and safety requirements are provided and that they comply authorities and regulations.
• Provide guidance for technical supports and maintenance.
• Follow and implement provisions for emergency management plans.
• Contribute to a safe educational and working environment by participating in all drills and training and being prepared to act should a health or safety emergency occur.
• Oversee and Analyze, troubleshoot, install repair, rebuild, replace and adjust, electrical and electro-pneumatic and digital control systems. Query and monitor control systems as they relate to energy management and preventative maintenance operations.
• Inspect and verify the operation and safety of all roof top units, air handling units and ventilation systems.
• Prepare timely report in accordance with the approved scope and format affecting the “Operations” department, efficiency, costs and the like.
• Respond to emergency plumbing calls such as clogged drains, broken water lines and frozen pipes. Evaluate situation and take proper corrective action.
• Perform a variety of preventive maintenance activities (e.g. filters, belts, thermostats, etc.) for the purpose of maintaining items in an operative and safe condition.
• Review layouts and interfaces with Construction and Engineering Department for renovations and upgrades, including domestic hot and cold water and sanitary piping for kitchens.
• Monitor system efficiencies and recommend appropriate solutions.
• Oversee outsource contractors under contract to the Maintenance Engineering Department.
• Perform other job-related duties as assigned.
• Report accidents, injuries, and unsafe work conditions to superior.
• Perform other reasonable job duties as assigned by superiors from time to time.

As General Accountant, we rely on you to:- Oversee the procurement process, manage inventory levels, and ensure accurate cost allocations for materials and supplies

- Calculate F&B costs and supplies expenses based on the statistics

- Conduct the following test (spot check) to ensure minimum wastage and pilferage

- Ensure that goods received are in line with the quantities, qualities and prices as agreed in the orders

- Prepare Monthly Cost Controller's Report and recommend cost reduction where needed

- Đảm bảo các món ăn được chế biến đúng theo công thức, quy trình định sẵn;

- Chịu trách nhiệm về vệ sinh an toàn thực phẩm từ khâu chuẩn bị nguyên liệu đến khâu chế biến và trình bày;

- Giám sát và kiểm tra nguyên liệu chuẩn bị cho mỗi ca;

- Đảm bảo môi trường làm việc an toàn và phòng ngừa các tai nạn trong khu vực bếp;

- Đào tạo nhân viên mới trong bếp theo yêu cầu, phân công nhiệm vụ được giao;

- Các yêu cầu khác của Bếp trưởng.

Trao đổi trực tiếp khi phỏng vấn

• Trao đổi trực tiếp khi phỏng vấn

- Tiếp nhận khách hàng từ team Marketing (không cần gọi diện tư vấn, khách hàng do team Marketing thu về)
- Kiểm tra tính đầy đủ và hợp lệ ban đầu các giấy tờ trong hồ sơ theo quy định công ty và Ngân hàng liên kết.
- Thực hiện các bước thẩm định hồ sơ theo quy trình nội bộ: đối chiếu thông tin, Kiểm tra lịch sử tín dụng (CIC).

- Hỗ trợ xây dựng nội dung kênh TikTok cùng team Marketing
- Là VJ/gương mặt đại diện xuất hiện trên các video TikTok.
- Đề xuất ý tưởng mới nhằm tăng hiệu quả quảng bá và phát triển kênh.
- Giữ tương tác, dẫn dắt nội dung tự nhiên, thu hút người xem.
- Thiết kế cơ bản (Canva/Photoshop) phục vụ cho bài đăng & chiến dịch.

- Triển khai quảng cáo đa nền tảng Fb, Tiktok,… (ads Fb, TikTok,…) (bắt buộc)
- Lên ý tưởng sáng tạo hình ảnh, nội dung truyền thông, chiến dịch marketing nhằm thu hút khách hàng.
- Thiết kế cơ bản (Canva/Photoshop) phục vụ cho bài đăng & chiến dịch.