Role DescriptionResponsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users as Second Line Supporting. Duties & Responsibilities System ManagementManage all servers on both physical host and VMWare virtual machines.Manage other technology tools such KeePass, Manage Engine Password Manager (if applicable), Service Desk, etc. to provide the best method to control the in-house IT Systems and assets.Implement an internal document for IT Department with respective IT Documentations, Manuals (IT Admin and User level).Upgrade the IT Systems with new releases, security update packages and/or firmware.Implement and manage the IT Assets Management Monitor IT Systems performance and provide accuracy/timely system maintains according to business requirements. Ensure Software licencing in full compliance with requirements and instructionsData Monitoring & Maintenance, Backup and SecurityEnsure CIA (Confidentiality, Integrity and Availability) of business IT assets, including but not limit:Business data and information,Hardware and software configuration of critical IT systems, for example, servers, firewall, core switch, access switch, Backup system,Users’ credential and permission on all IT Systems,E-mail system, also, other online application system that provided by Microsoft in associated with Office 365 licenses.Maintain the IT Assets Register, including:Data Assets Register,Permissions Matrix,IT Assets Inventory.IT Development & Team coordinationDevelop best practices and written documentation for IT Systems maintenance, implementation, and operation.Backup for IT Manager in some IT Tasks.Provide the instructions to newcomer (IT Officer) to help him/her in according with current IT System maintenance, implementation, and operation. Perform the needed tasks for any IT Projects implementationIT Support as second line supportingProvide the second support to the end-users during IT Assets usage and IT Assets Lifecycle. Assist Group IT Manager in troubleshooting the IT critical systems maintenance, repairing or replacing.Perform other IT relevant tasks as assigned by Group IT Manager and BODAllplan Technical SupportReceive requests to handle related issues (system, users management, licensing, installation, backup & restore, upgrade, update version, central file management) which assigned by Group IT Manager Contact Allplan Technical Team to solve the Allplan issue (if need)Take responsibility for Allplan support at GSI (with an additional position is Allplan Technical Support)Follow up, update, and report the issue status to Group IT ManagerReport: Follow the IT Standard operating Procedure