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Mô Tả Công Việc
Enhancing the customer service experience to foster customer engagement and drive organic growth;Providing oversight to the customer service teams, ensuring their effective performance.Developing service procedures, policies, and standards to uphold quality;Maintaining accurate records and documenting customer service activities and discussions;Analyzing statistics and preparing accurate reports for performance evaluation;Training and managing Customer Service Assistants and Representatives, fostering their professional development;Setting customer satisfaction targets and collaborating with the team to consistently achieve them;Interacting with customers daily, addressing inquiries and guiding them towards relevant services;Designing customer loyalty programs to enhance revenue and improve client retention;Establishing customer service policies and procedures to streamline operations;Staying up-to-date with advancements in the customer service field to implement relevant improvements and strategies;Other task assigned by BOD.
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Yêu Cầu Công Việc
Yêu cầu ứng viên
Education: Bachelor’s Degree in business administration, communication, or a related field;Have 3+ YOE as a Customer Service Manager, Priority for the call center industry;English: Fluent;Excellent knowledge of management methods and techniques;Working knowledge of customer service software, databases and tools;Awareness of industry’s latest technology trends and applications;Ability to think strategically and to lead;Strong client-facing and communication skills;Advanced troubleshooting and multi-tasking skills;Customer service orientation.
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Hình thức
Full-time
Quyền Lợi
Quyền lợi
Competitive salary in line with experience and capability;Attractive Salary: 13 months of salary;Performance reviews twice a year;Premium health care Package for all employee;Social, health & unemployment insurance;Annual leave days: 12 days/year;Work from home: 3 days/ month;Company trip, team building;Advantage benefit: Receive 10 hours/month of in-house cleaning services through bTaskee, help you to prioritize relaxation and self-care.
Mức lương
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