Director of Sales

• To develop and maintain relationship with key and potential accounts

• Assist in drawing up the marketing plan annually with the Director of Sales and Marketing (including section on Corporate Accounts).

• Keeps a record on former, existing, potential clients and a profile of each of them.

• Organizes regular visits in accordance to a predetermined plan.

• Keep well informed about the operations, especially in key departments (Front Office, Housekeeping, F&B and Banquet)

• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).

• Promotes the hotel as often as possible through entertaining, conducting, site inspections and presentations of the hotel.

• Determines and recommends prospective customers by analyzing historical and other statistical information, participation in conducting customer interviews, and preparing customer call analysis reports.

• Provides before and after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary

• At all times to promote a positive image of the hotel in all forms of contact.

• To develop & foster close and positive rapport with the public, guests and clients