Haiphong | Wink Haiphong, Unscripted by Hyatt | F&B Guide/F&B attendant/Waiter/Waitress/Bartender/Barista (Nhân viên Phục vụ/Nhân viên Nhà hàng/Bar/Nhân viên Pha chế)

Executing and following F&B service and operations to maintain the highest possible seat covers and average check through suggestive selling and periodic F&B promotion if applicable

• Following own assigned F&B sections including providing dining area set up, preparing the mise en place, checking the food and drink quality before serving to the guests

• Welcoming, guiding the guests and offering recommendations according to guests’ needs and wants

• Taking orders and delivering of food/beverages to the guests are properly executed in an efficient, friendly and effective manner

• Clearing and re setting the dining areas to ensure the place is well organized and clean at all time

• Preserving excellent levels of internal and external customer service

• Anticipating and confirming guests’ needs and respond proactively to all of their concerns

• Handling customer complains

• Maintaining cleanliness and mise-en-place level at working station and service pantry for smooth operation

• Proactively provide cross – functional support to the Wink Space team to fulfill and ensure the service flow without any interruption

• Following strictly cash handling policy and procedures

• Maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety

• Following all the policies and procedures of Wink Hotels to ensure operations standards are consistent

• Regularly participating in team briefing to have related information regarding to bookings, events, special requests, unavailable items, and other matters

• Following and maintaining excellent grooming standard and uniform guidelines of Wink Hotels at all times

• Maintaining a high standard of personal hygiene and body language at all time

• Multitask at Wink space, also need to use Opera Cloud, Symphony, POS,...