Housekeeping Manager

 • All stars selected meet the essential requirements of the employee specifications for their position

• Stars passing probation period have been trained in all essential tasks as per self-leadership assessment form

• Training plans for all stars are prepared, implemented and regularly updated

• A sufficient number of certified OJS skills trainers are available in each outlet to implement the training plans

• Star performers and high potentials have access to further professional and personal development training as per training plan

• An active talent spotting program is in place to support succession planning and career growth for shining stars.

• All employees complete a self-leadership review and attend a formal performance review before the end of their probation

• On job performance is regularly observed and assessed informally. Good performance is acknowledged, poor performance is coached

• All direct reports receive a formal annual performance review prior to contract renewal

• All rooms and public areas are cleaned in timely manner as per operational requirement

• All rooms and public areas are inspected daily and any issues are reported immediately to the relevant department

• All Housekeeping stars demonstrate the Fusion Maia service behaviours at every point of contact

• The Sequences of Service (SOS’) are consistently applied in all areas of the department

• Mini bar control is in place and all items are charged to guests account and all items in guest rooms are checked daily and replenished or replaced if needed

• Linen control is in place and according to the hotels par stock

• Uniform controls are in place and according the hotels par stock

• All linen and uniforms are always in good condition and available for the hotels operation

• Damaged linen an uniforms are reported and discarded

• Guest laundry is handled with care and picked up as per guest requests and returned timely manner as per hotels policy

• Strict store controls are in place

• Costs are in line with the approved budget

• Replacements are in line with the budget

• FF&E controls and yearly plans are in place and follow the approved budget

• Any costs which are not budgeted are reported immediately to the management

• All stars work efficient and manning costs are in line with the budget

• All stars follow the daily checklists and times for each tasks are reported

• Stars are trained and aware of HHCAP standards and follow strictly

• All equipment and chemicals are kept safe and all stars are trained about usage and safety as per SOP

• All stars are groomed and take care of personal hygiene as per company standards

• Daily, weekly and monthly reports are prepared in time and sent to management

• All collateral in rooms are up to date and in good condition

• Cost controls for all expensed in the department are in place and costs are according to the budget

• Controls of all furniture, fixtures and equipment are in place and replacements are in line within the budget

• Yearly departmental budget is created with the General Manager and Financial Controller

•Other duties are performed as assigned by the Head of Management.

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