Housekeeping Manager

 Ensures implementation of SOP and all policies & procedures related to the department.

 Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.

 Ensures all opening and closing duties are implemented in accordance with established standards.

 Reviews weekly forecasts and schedules Team Members accordingly.

 Assists hands-on in the operation during peak periods as required.

 Ensures a strict room key control system is implemented.

 Plans and implements replacement of FF&E and OE in accordance with needs and available budget.

 Works closely with the Engineering to implement an effective preventative maintenance system.

 Controls consumption and maintains a cost-effective inventory of guest supplies, chemicals and amenities.

 Ensures Team Members perform in accordance with health and safety regulations.

 Plans and implements regular General Cleaning programs.

 Implements an effective energy conservation program in coordination with Engineering.

 Coordinates daily room and public areas cleaning priorities.

 Conducts daily room checks as well as laundry & dry cleaning spot checks and public area inspections.

 Plans and sets up proper procedures on all linen and uniforms issued and control monthly linen inventories.

 Ensures all furniture and supplies are properly placed in accordance with standards.

 Maintains logbook.