Housekeeping Manager/ Trưởng bộ phận buồng

- Responsible for the efficient provision of housekeeping and laundry services through effective direction and supervision of staff in order to reach maximum level of guest satisfaction.

- Responsible for the guest’s satisfaction in accordance with the Hotel’s philosophy.

- Achieve a high level of guest’s satisfaction by maintaining consistency and efficiency in service and politeness among the members of the staff.

- Control the department’s expenses to a minimum level.

- Accountable for planning, directing and controlling the provision of clean and efficient services, to ensure high guest satisfaction and minimize costs within the given level of standard.

- Continuous departmental training is key responsibility.

- Responsible to constantly review and update Job Descriptions and Standard Operation Procedures.