[Làm việc tại Emerald Ho Tram Resort - Bà Rịa Vũng Tàu] - Guest Service Agent/Nhân viên Lễ tân

Registers and rooms all arrivals according to established procedures

Maintains intimate knowledge of departmental standards and procedures

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

Maintains cashier float and ensures accurate daily report of all money received

Cashes hotel guest’s personal and travelers checks and assists with currency exchange

Keeps abreast of all modifications to accounting policies and procedures

Responsible and attends to guest’s request of using the service of safety box at all times

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also TTC programs.

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

Is familiar with other TTC hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another TTC hotel

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

Performs the audit balances and prepares all works for audit in an orderly fashion