Senior Officer, HR Systems Management

Job Purpose• The job holder supports change management activities (assessing change impact, defining performance's indicators, engaging stakeholders, developing communications plan, survey, tracking progress and reporting performance results).• The job holder manages communication activities, user support, content development on digital channels and supports users on the implementation of change/adoption.• The job holder supports the implementation organization of the Bank's culture and core values programs for the Human Resource Division.Key Accountabilities A. Change Management Support• Conduct change impact assessment and stakeholder analysis (for internal and external stakeholders).• Developed change management plans.• Engage and support stakeholders through change implementation.• Develop and implement communication plans and track progress.• Evaluate and report on performance results / efficiency of communication and transformation change implementation activities.• Support design, planning, pilot preparation and implementation of initiatives.• Prepare reports for discussions and updates on transformation initiatives.• Prepare requirement specifications from customer journeys and define needs.B. User Support và Communication Collaterals• Develop and manage user manuals / guidelines, materials, customer support scripts.• Partner with feature development teams to design and develop digital user experience, plan and develop useful, usable content including instructional text, error and confirmation messages.• Translate complex concepts into easy-to-understand interactive experiences to support online users to complete interactions smoothly and effectively.• Create and manage content on digital channels for new features.• Create, edit and manage content for communication campaigns.• Actively research, collect information, update new market trends to develop new content strategy.• Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.