Việc làm cho sinh viên Đại học Công nghiệp Quảng Ninh

•Ensure that smooth and fast baggage handling for all arrival / departure guests.

•Attend all guest calls for Bell stand / Door Services related services.

•Delegate bell boys to pick up the baggages from guest rooms.

•Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)

•For any guest requests follow up call to be made back to the guest to verify complete satisfaction.

•Check the inventory of items on loan, and all items are collected at the time of on or before check-out.

•All baggage movements are tagged and recorded.

•Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.

•Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.

•Checks the daily arrival list for VVIP's or guests with special need.

•Prepare for group movements and ensure enough staffing is in place to handle groups.

1. Reports to the Executive Chef or the F&B Manager (while the Executive Chef is not on duty).

2. Assures on-going training and that the high standards set by the Executive Chef are followed.

3. Adheres and maintains all SOP’s (set by the shore-side F & B Operation), SMS and USPH procedures and regulations.

4. Assures safe, quality food products and complete guest satisfaction.

5. Takes responsible for implementing and maintaining all standards set by the Corporate Office; establishes the manner and means to train personnel in his area of responsibility according to standard operating procedures.

6. Produces and maintains the highest food quality and controls for all food products served in all areas, according to the needs and desire of the company.

7. Works within monthly-set food cost budget, adjust food requisitions and controls waste. Be instrumental in assuring the highest health, sanitation and safety standards necessary in food handling and overall galley cleanliness.

8. Guarantees that menus, recipes, methods, pictures and specifications given by the Executive Chef are followed exactly.

9. Checks all food outlets, buffets, action stations, and food displays for creativity, quality, cleanliness and food safety, he assures timely set up, schedules well trained cooks in all areas in proper uniform. He checks and delegates all special food functions.

10. Shares the overall responsibility of proper storing procedures, food orders, food cost, equipment, sanitation and hygiene with the Food and Beverage Manager or who is overall responsible.

1. Ensures that the hotel’s computer system both hardware and software are fully accounted for, properly maintained and reliable

2. Draws DIRECTOR OF FINANCE procedures to ensure that any problems encountered in software and hardware are addressed immediately

3. Ensures the physical and logical security of IT system

4. Defines and keeps updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned.

5. Attends to any problems encountered in software and hardware by all departments in the most diligent manner and keeps track of such incidents and the way they have been solved.

6. Performs routine system setups as may be required by software and/or programs such as regular update of anti-virus programs

7. Strictly performs daily/monthly back up procedures, ensures the successful completion of the process and the safeguard of the backup tapes.

8. Assists any departments of the hotel in formulating their IT material requirements and provide adequate solutions to their needs

9. Provides regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees.

10. Performs regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup.

11. Develops sound relationships with IT and maintenance providers

12. Works closely with any departments of the hotel.

13. To be ready and responsible when assigned to perform any other duties as designated by management.

Organize and take over linen suppliers and uniform in storage / Tổ chức và kiểm soát tất cả các nguồn cung cấp vải lanh và đồng phục trong phòng kho.

Record linen’s receipt and provision in a logbook / Ghi lại việc nhận và cấp vải lanh / đồng phục vào sổ nhật ký.

Provide and issue linen as daily requirement in each room. / Cung cấp và phát các loại khăn theo nhu cầu mỗi ngày của từng phòng.

Record issuing quantities to other departments. / Ghi lại số lượng phát, cấp cho các bộ phận.

Alter damaged uniform / Sửa chữa tất cả đồng phục khi bị rách.

Build a suitable system to save and follow all the data of bin card or documents for control quantity purpose. / Thiết lập một hệ thống lưu trữ phù hợp để dễ dàng truy xuất và lưu giữ thẻ kho hoặc sổ sách cho mục đích kiểm soát số lượng.

Ensure / inspect sufficient linen suppliers from laundry section. / Đảm bảo / kiểm tra đủ nguồn cung cấp khăn trải giường từ bộ phận giặt là.

Inventory as schedule / Kiểm tra hàng tồn kho theo lịch trình.

Carefully examine each uniform when receiving from laundry section. / Kiểm tra kỹ từng chiếc đồng phục khi nó được trả lại từ bộ phận giặt là.

Only issue uniform when staffs change their dirty ones. / Chỉ phát đồng phục khi nhân viên đổi đồng phục bị bẩn.

Implement general duties of supervisor and other tasks as assigned. / Thực hiện các nhiệm vụ chung cho tất cả nhân viên giám sát và các nhiệm vụ khác có thể được giao.

• Tổ chức và kiểm soát tất cả các nguồn cung cấp vải lanh và đồng phục trong phòng kho.
• Ghi lại việc nhận và cấp vải lanh / đồng phục vào sổ nhật ký.
• Cung cấp và phát các loại khăn theo nhu cầu mỗi ngày của từng phòng.
• Ghi lại số lượng phát, cấp cho các bộ phận.
• Sửa chữa tất cả đồng phục khi bị rách.
• Thiết lập một hệ thống lưu trữ phù hợp để dễ dàng truy xuất và lưu giữ thẻ kho hoặc sổ sách cho mục đích kiểm soát số lượng.
• Đảm bảo / kiểm tra đủ nguồn cung cấp khăn trải giường từ bộ phận giặt là.
• Kiểm tra hàng tồn kho theo lịch trình.
• Thực hiện các nhiệm vụ chung cho tất cả nhân viên giám sát và các nhiệm vụ khác có thể được giao.

• Welcomes guests as soon as they arrive with due care and attention.
• Helps encourage customer loyalty by developing friendly, personalised relationships.
• Anticipates guests' needs and takes them into consideration.
• Handles any guests requests or complain; provides a response as soon as possible.
• Conveys the hotel image.

• Carries out all operations concerning guest arrival and departure in compliance with internal procedures.

• Informs guests about the formalities, any special conditions relating to their stay and the services available

• Handles phone calls.

• Applies the procedures of internal audit.

• Passes on information as necessary to other departments (Housekeeping, Engineering, Food & Beverage, etc.) and to other members of the Front Office team.

• Ensures that all guest documentation is up-to-date and available.

• Handle reservations according to resort’s procedures & policy.

• Promotes the hotel's range of services in order to increase sales.

• Applies and actively supports the hotel's pricing policy in order to increase REVPAR

Commercial / Sales: 

• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.

• Encourages synergy within the marketplace by applying the inter-hotel coordination policy.

Management and administration: 

• Respects the procedures governing invoicing and cash operations.

• Manages the cash under his/her responsibility.

• May be asked to prepare and send reminder invoices to guests with pending payment.

Hygiene / Personal safety / Environment:

• Ensures that the workplace remains clean and tidy.

• Knows and applies the hotel's security regulations (in case of fire etc).

• Ensures the safety of people and property.

• Respects the hotel's commitments to the "Planet 21" program.

- Điều hành, xử lý công việc chuyên môn trong bếp nhà hàng

- Hướng dẫn, kiểm soát và kiểm tra nhân viên bếp để đảm bảo tiêu chuẩn, chất lượng món ăn

- Quản lý hàng hóa trong bếp, Kiểm tra chất lượng hàng hóa, thực phẩm. Kiểm tra chất lượng các thực phẩm tồn, các loại gia vị vào cuối ca làm việc để có phương pháp bảo quản phù hợp. Hủy các thực phẩm không đảm bảo chất lượng.

- Tham gia cùng quản lý nhà hàng quản lý, sử dụng hợp lý, tiết kiệm hàng hóa, thực phẩm, điện, nước, ga…

- Đảm bảo tiêu chuẩn vệ sinh cá nhân, vệ sinh an toàn thực phẩm.

- Quản lý nhân sự bộ phận bếp. Cùng bộ phận nhân sự để tuyển dụng, tuyển chọn và đào tạo nhân viên bếp. Hướng dẫn, đào tạo cho các nhân viên trong bếp.

- Tham gia vào hoạt động kinh doanh. Lập kế hoạch, phát triển các ý tưởng kinh doanh, ý tưởng thực đơn và chương trình khuyến mại cùng các bộ phận liên quan

- Tiếp nhận những đóng góp của khách hàng, từ đó xây dựng thực đơn mới và giải quyết các khiếu nại của khách liên quan đến bếp.

- Phối kết hợp với các bộ phận khác trong nhà hàng để cùng nâng cao chất lượng dịch vụ của nhà hàng

- Báo cáo kịp thời và định kỳ các công việc phát sinh cho Giám đốc nhà hàng hoặc Tổng quản lý.

- Các công việc khác theo sự phân công của Quản lý nhà hàng/Tổng quản lý.

- Assists in pre-registration and blocking of rooms for reservations

- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.

- Maintains cashier float and ensures accurate daily report of all money received

- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

- Understands room status and room status tracking

- Knows room locations, types of rooms available, and room rates.

- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

- Files room key cards.

- Knows how to use front office equipment.

- Processes guest check-outs.

- Perform any other duties which may be assigned by the management from time to time

• Assist Director of Marketing to make Marketing and Communications strategy for
• Drive Marketing and Communications Plan to meet the business objectives
• Set up and manage own client base of PR and media relevant to the brand
• Co-coordinate marketing campaigns with sales activities
• Manage Marcom Team and other relevant tasks

- Phân công công việc cho nhân viên, vị trí các khu vực cụ thể.

- Trao đổi thông tin cùng với các giám sát có liên quan về thông tin liên quan đến hoạt động và dịch vụ ở khối phòng

- Kiểm tra tất cả các phòng đã được phân công để đảm bảo rằng các phòng đó duy trì tiêu chuẩn của sự sạch sẽ, an toàn và an ninh của khách sạn.

- Truyền đạt những nhu cầu hoặc lỗi cho nhân viên room.

- Theo dõi các nhu cầu hay công việc đặc biệt trong bộ phận.

- Theo dõi, giám sát chất lượng công việc của nhân viên buồng phòng, đảm bảo chất lượng vệ sinh các khu vực phụ trách.

• • Arrange the shifts, check the style of uniforms, serving skills of food department staff, tables, and bars.
• • Get requests from the division and assign work to the full time staff.
• • Keep track of staff preparation activities; evaluate the quality of work performed.
• • Make sure the preparation is ready before serving the customer.
• • Monitor the staff's service procedures to ensure that they meet the standards of the hotel - restaurants, customers are satisfied.
• • Flexible staffing support staff work when crowded.
• • Support the setup process and customer service.
• • Receive special requests, feedback from guests and coordinate with the relevant departments to satisfactorily settle the guests.
• • Proactively solve problems occurring during the service, payment in accordance with the standard operation of hotels - restaurants.
• • Carry out complaints about quality of service to avoid repeating the same error and save the contents to the monitoring log.
• • Receive feedback and implementation information when approved to improve service quality.
• • Professional training for new staff in accordance with the standards of the hotel - restaurant.

• To be responsible for the Hotel debtor' function: processing credit applications, invoicing, debt collection, AR cashiering, reconciliations and month end requirements.
• To ensure the accuracy of all charges credits to the various debtor accounts and ensure they are posted on a timely basis.
• The preparation and mailing of account statement to customer on a timely basis and to monitor the subsequent collection of all accounts.
• To conduct all necessary credit checks on all new credit applicant, to make recommendations according to existing credit policies and to maintain details of credit given to customers.
• The completion and updating of all individual debtor records.

• Receive and check items passing through the receiving area.
• Check and count all goods to be received per approved purchase order or daily market list
• Ensure that goods are in order of good quality and according to the established specifications.
• To reject all goods which do not meet the specifications.
• Transfer goods received to their respective destinations.
• To move accepted products to storage areas immediately to minimize employee theft and deterioration of product quality
• Ensure proper documentation on all goods delivered to the hotel as well as those returned to the suppliers.
• To be well versed in all descriptions and types of operating equipment for the Hotel, including maintaining catalogues, sample pictures of such items for reference.
• Monitor returnable containers.
• Prepare Receiving Records and Daily Receiving Record Summary.
• Assist in maintaining the cleanliness of the receiving area.
• To perform other tasks or assignments given by the Director of Finance from time to time.

• Work under the Graphic Design Team leader to develop and produce design for all marketing collaterals and materials in line with the Brand guidelines of the Company and Accor for Legacy Yen Tu, Yen Tu Mountain, Yen Tu Village and Tung Lam JSC.
• Coordinate and work across the Marketing team and and Operation teams to understand the design requests and propose ideas to design with the Team Leader
• Assist the Team Leader to plan the design production plan both for static and digital design collaterals for the Company’s brands mentioned above
• Be ready and able to assist in photographing and video taping events in Yen Tu with brand qualified imaginary as needed
• Regularly produce and ensure the high quality library images and videos for the Company’s brands mentioned above
•  Restore and manage photos and videos database of the Company

• Responsible for the operation and effectiveness of international (inbound) and high-end (high-budget) customer groups creating synergy between units: Novotel Ha Long Bay, Legacy Yen Tu, Yen Tu Village, Cable car and experience activities in Yen Tu. 
• Manage and develop a team from 2 members for the assigned market segment.
• Maintain and develop relationships with DMC, TA, event companies, existing businesses (international guests and high-end customer segments as described above). Also develop new relationships, coordinate and promote business from partnership programs.
• Together with the marketing team, manage and improve the market mix of all relevant entities (as outlined above).
• Assistant to Director of Sales (cluster ADOS SG) together with Sales Director (cluster DOS SG) propose sales strategies for Novotel Ha Long Bay, Legacy Yen Tu, Yen Tu Village (hostel) and other units in destination Yen Tu. 
• The position of ADOS SG will work in the sales department in Saigon, maximizing and exceeding the KPIs of the sales department in general and the southern sales department in particular.

• Provide frontline PC and server troubleshooting, resolve IT issues for end-users
• Modify configurations, utilities, and software default settings
• Perform regular system health check
• Provide In-house guest IT related matter troubleshooting
• Install, test, and configure new workstations, peripheral equipment, and software

• Strive to increase booking through hotel websites and e-channels.
• Provide day-to-day support on select channels.
•  Update and audit all relevant content with detailed plan for hotel websites and e-channels.
• Meets with GM and Dept. heads for appropriate messaging needs/ responses to Guest Reviews.
• Carry out regular brand checks and audits and implement marketing communications approvals process.
• Verify adherence to Corporate Advertising and Marketing Communications standards, brand standards, and format guidelines.
• Regularly run quality audits on the site and all aspects of the business.
• Observe, receive, and otherwise obtain information from all relevant sources.
• Review third party web sites to ensure copy pertaining to the hotel is up to date and in line with brand standards.
•  Verify information provided to the properties is accurate, complete, timely, and enables hotels to meet or exceed guest expectations.
• Online Distribution Management: Preserve brand standards and price consistency across contracted OTAs and other online distribution channels, monitor the flow of distribution and assist Reservation team in handling reservation/ distribution failure if any.
•  Maintain a sound relationship with OTAs partners to optimize production and promotion opportunities

• Responsible for managing and assessing performance of the entire security personnel.
• Responsible for training on Fire/ Evacuation Response Plan including practical firefighting at the hotel.
• Implement, develop and continue all training on Outside Threat Response Plans.
• Create and develop security policies and procedures for the security department, oversee all necessary training modules and procedures for security staff and provide protection to important persons when necessary.
• Monitor and report accidents that happened within the hotel premises, Inspect all areas for safety and fire hazard and file reports on safety precautions.
• Responsible for conducting internal investigations when necessary. Providing courteous service, managing the schedules of security personnel and tracking their attendance.
• Implement, develop and continue Crisis Management Plans.
• Assist and liaise with Engineering and Police on Crime Prevention.
• Responsible for upholding all security procedures and policies regarding outsourced outlets, bank and retail shops
• Ensure Security team has updated training safety programs in place
• Maintain all Policies and Procedures and Local Standard Operating Procedures
• Present Security and Safety presentation at Colleague orientations
• Participate in all Health and Safety meetings and be a permanent member of the Health and Safety Team
• Contribute to the ongoing improvement and development of the Security Department
• Liaise with Government authorities and be familiar with all regulations
• Control all security shifts professionally and responsibly