About The OpportunityEmail deliverability is the backbone of any email marketing platform - it determines whether our customers’ messages reach the inbox, earn visibility, and drive results. We are looking for a Deliverability Lead to turn deliverability into a strategic advantage, elevating email performance across our platform while strengthening customer outcomes and building company-wide excellence in deliverability.What you will do: Own and evolve email performance metrics across the platform, including email engagement, spam and complaint rate, and other health signals. Proactively monitor deliverability systems, investigate anomalies, spot trends, and drive continuous improvements using internal data and external research.Serve as the company’s deliverability expert, leading cross-functional efforts to diagnose and resolve deliverability-related incidents and requests quickly and effectively.Define and maintain deliverability best practices, and educate teams through documentation, training, and hands-on guidance to embed deliverability knowledge into everything we do.