Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

- Prepares and cook foods in accordance with the standards established by the Executive Chef.

- Contribute to the Guest’s Total Satisfaction and food revenue achievement of the restaurant.

- Responsible for the workstations in the kitchen.

- In charge of the maintenance of all equipments and materials in his work area.

- Control the quality and amount of his or her production.

- Control the hygiene in his work areas, equipment and materials.

- Check the consumption of the ordered goods.

- Control the cost of his production

- Maintain the food cost mentioned by the Executive Chef.

- Develop positive attitude on his/her workstation as job skills, knowledge and creativity

- Work and communicate closely with the Head, Sous Chef and Chef de party.

- Performance Standards: Based on an annual evaluation by the Executive Chef

- Basis for evaluation will consider the ability to perform the job functions and handle special projects as assigned

• Develop strong internal relationships across sales, events, food & beverage, and other revenue functions to ensure consistency in products across all channels.
• Develop performance marketing strategies to drive revenue and room night growth through direct channels, increasing conversions for transient and package bookings
• Work closely with the revenue team to identify need dates and adjust campaigns accordingly
• Grow awareness and initiate SEO campaigns for food & beverage, MICE, and wedding segments
• Support onsite implementation of regional and global tactical actions
• Champion rebuilding project and ongoing enhancing of the independent website
• Align social posts and digital content with offline marketing activities and assets for hotel departments
• Support offline PR efforts
• Ensure timely delivery of regular digital assets, including monthly eDMs, email banners, and the digital resort magazine
• Oversee community management of and creation of engaging organic content for owned social media channels
• Ensure digital content is always refreshed and updated on time
• Assist in the content review of partner sites
• Assist in formulating, reviewing, and adjusting expenditure requirements for all e-commerce activity for budget and in the year reviews and submissions
• Produce regular reports and analysis on campaign results
• Any other duties or tasks as directed by the Director of PR & Communications and the Director of Sales & Marketing that assist and support hotel operations
• Support the Revenue team when required
• Ensure that Great Hotel Guest Loves and the Winning ways are demonstrated throughout all processes.
• Assist QCI team with online review response and management

- Thiết kế hệ thống cấp thoát nước cho các công trình, dự án của Tập đoàn

- Am hiểu các tiêu chuẩn về lĩnh vực thiết kế

- Phối hợp với các đồng nghiệp đưa ra phương án tối ưu cho các công trình;

- Trao đỏi thêm khi phỏng vấn.

- Thiết kế hệ thống điện từ 35kv trở xuống

- Các công việc cụ thể sẽ trao đổi khi phỏng vấn

• Phụ trách an ninh, quản lý xe vào/ ra trước cổng Khu Nghỉ dưỡng và ghi lại lịch trình
• Chào khách và hỗ trợ khách khi cần
• Tiếp nhận thông tin từ các bộ phận để quản lý khách vào
• Hỗ trợ các nhu cầu của khách

The Duty Manager is responsible to oversee the daily operations of the Guest Relations and Security in monitoring and maintaining the daily functions of the hotel operation. Act as the main contact for associates and other hotel departments in the absence of the Head of Management.

Key areas of accountability:

• Star Selection
• Training & development
• Coaching & performance review
• Safety & Emergencies
• Guest Experience & Department Support
• Controlling & Reporting
• Outcomes to be achieved:

In this position, you are accountable to achieve the outcomes listed below:

Star Selection

• All stars selected meet the essential requirements of the employee specifications for their position

Training & development

• Stars passing probation period have been trained in all essential tasks as per self-leadership assessment form

• Training plans for all stars are prepared, implemented and regularly update

• Star performers and high potentials have access to further professional and personal development training as per training plan

• An active talent spotting programme is in place to support succession planning and career growth for shining stars.

Coaching & performance review

• All employees complete a self-leadership review and attend a formal performance review before the end of their probation

• On job performance is regularly observed and assessed informally. Good performance is acknowledged, poor performance is coached

• All direct reports receive a formal annual performance review prior to contract renewal

Safety & Emergencies

• Guests and staff are coordinated during an emergency and excellent knowledge of first aid and fire procedures are known to practice whenever it’s necessary

• Safety and Security of the resort is observed and any irregularities are reported immediately and action is taken

Guest Experience & Department Support

• All guests experiencing a problem have received an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner

• All guest requests, complaints, incidents, accidents, lost items, broken or damaged items including guests, employees or resort items are reported

• Executive Assistant Manager, Resident Manager and General Manager are assisted if requested

• All departments in times of pressure are assisted, where reasonably possible

Controlling & Reporting

• Daily rooms spot check for arrivals are conducted

• All departments are contacted to ensure communication of the day’s activities, events and operational information

• All company policies are followed by all employees in every department

• Daily inspections of all hotel facilities ensuring all areas are maintained to a high standard of cleanliness

• Smooth and detailed handover for the night duty manager is ensured and controlled

• Any sensitive information concerning employees, guests or the resort are handled confidentially

Other duties are performed as assigned by the Head of Management.

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

Conduct Briefing for all staff during Night Shift.

Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.

Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Maintain a professional and high quality service oriented environment at all times.

Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.

Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.

Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.

Ensure the accurate completion of the daily night audit in a timely fashion.

Must be able to perform the full night audit if needed.

Oversee preparation of daily summary reports.

Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.

Should Show Initiative, Problem Solving, Staff Training, Team Leading.

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Be aware and able to enforce all fire-life-safety procedures.

Remain current in all updates with regards to new procedures and training.

Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

I. SUMMARY

- Responsible for increasing and maintaining high levels of revenue for the Hotel.

- His / Her selling efforts will be directed to the assigned market and will also include all activities designed to develop maximum room, food & beverage and related sales.

II. DUTIES AND RESPONSIBILITIES

1. Main Responsibilities

- Know the product.

- Discover, analyze and evaluate the market.

- Recommendation for most productive allocation of funds: direct mail, advertising, entertaining, etc.

- Sales forecasting.

- Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their time of operation. Attempt to sell the advantages to the guest.

- To respond promptly to all inquiries and correspondence from customers, prospects and lead referrals in assigned markets and territories.

- To set up and maintain good working relationships with other areas of the Hotel's operations.

- To strive for the achievement of assigned occupancy and revenue targets.

- To be actively aware of the competition from other hotels by checking the competition regularly.

- Do not leak out confidential information.

- To be well groomed at all times.

- To report to work punctually and professionally.

- To follow up with the client once their hotel stay or function is in progress to strive for and ensure repeat business.

- Recommending and implementing special promotions.

- Set up appropriate filing and tracing systems of existing and potential accounts, keeping them up-to-date and properly categorized.

- Ensure proper handling, use and maintenance of office equipment and supplies, and the cleanliness and maintenance of office area.

- Establish, maintain and use a library of reference materials, periodicals, texts and sales leads; stay abreast of market trends and hotel selling techniques .

- Together with the Director of Sales & Marketing, formulate a sales and marketing program one year in advance and plan week-to-week sales activities with a view to maximizing the use of staff time and promotion money.

- Develop business contacts in the market that lead to business for the Hotel.

- Develop business relationships that ensure repeat business.

- Build long term business relationships between the Hotel and the customers.

- Be a good representative of the Hotel to the outside world.

- Commit and communicate results which meet the customers' needs appropriately and which the Hotel can attain consistently.

- Make recommendations for local advertising campaigns with media selection, timing, copy, etc.; suggest expenditures for direct mail programs, specific promotions; estimate costs of anticipated Sales & Marketing Department activities.

Personnel

- Outgoing and people oriented

- Motivator and self-starter

- Team builder Displays initiative

- Commitment to professional values

- Sense of humour

- Customer oriented

Leadership

- Willing to work long hours

- Flexible and adaptable to different working locations

- Computer knowledgeable

- Finance knowledgeable

Guest Satisfaction

- Special attention to be given to VIP guests

- To attain and follow up on any Guest complaints

- Corrective actions to be taken immediately to prevent future recurrence of any guest complaints.

- Lập danh sách liên hệ khách hàng, đối tác sử dụng tiệc

- Giới thiệu, tư vấn các sản phẩm và dịch vụ cho khách hàng
- Chăm sóc khách hàng cũ và tìm khách hàng mới
- Xây dựng kế hoạch Marketing và thực hiện
- Thực hiện các chiến dịch truyền thông, quảng bá, khuyến mãi
- Tìm kiếm khách hàng tổ chức sự kiện, tiếp khách, gửi báo giá cho khách, tư vấn và góp ý cho khách về thực đơn và cách setup
- Làm theo sự chỉ đạo của cấp trên giao phó

• To control the day-to-day operations of the Front Office

• To ensure SOPs are in line and followed by the team

• To welcome arriving and escort VIPs and bid farewell upon their departure

• To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.

• To maintain close contact with guests to build up good relationships especially with return guests.

• To ensure that Guest History records are up-dated, accurate and organized in the system

• To ensure guest comments are followed up and acted upon without delay.

• To handle guests’ complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.

• To ensure effective communication and coordination within the Front Office and with other departments.

• To ensure that room occupancy forecast is not overbooked by the Reservation’s staff and to maximize room revenue.

• To maximize revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control and management of room inventory.

• To update all manuals, policies and procedures, when required.

• To ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Director of Finance.

• To prepare the budget and all reports related to FO section

• To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.

• To carry out regular training in order to ensure the highest levels of performance are maintained at all times.

- Assist Executive Housekeeper to ensure that the housekeeping department is effective.

- Carry self professtional appearance and manner, according to the employee handbook.

- Full knowledge of the hotel product, including room types, rates, relative features, and facilities, food and beverage outlets/ promotions, spa, fitness centre and etc.

- Ensure that assigned rooms, corridors, service areas, and other areas are properly cleanned.

- Inspect these areas daily and submit works order to the engineering department.

- Ensure that all reports are prepared and completely on time.

- Ensure that an effective and complete training program is in use and that all employees and supervisors are well trainned as needed.

- Ensure that all housekeeping’s working procedure are available, current and in effect and available for all employees to use as reference.

- Ensure that proper key controls are in place.

- Ensure that par levels of linen, towels and uniforms are current; a summary report should be sent to accounting. Take an accurate linen inventory monthly.

- Responsible for inventory of guest supply and mini-bar inventory of each period.

- Control overtime through good management and immediate response to problems.

- Ensure that all employees in proper dress code and correct uniform.

- Immediate response to all guest problems and correspondence.

- Ensure that lost and found articles are stored properly and that the correct logs are maintained.

- Maintain a system of absentee tracking.

- Complete regular forecasts of business levels, manpower and expenses.

- Maintain a regular quality control inspection of department standards.

- Develop and maintain a motivational working environment within the department and positive relations with other departments.

- Provide employee counselling, support and guidance as required.

- Coordinate work of external contract if required.

- Maintain a cost effective rostering system, which is flexible to occupancy.

- Train housekeeping employees to become multi skilled in all facets of housekeeping and associated departments.

- Maintain an annual leave roster for low occupancy periods.

- Initiate measures to minimize all wastage of materials and amenities are used in the department.

- Attend training and meetings sessions as required.

- Conduct duties or tasks as directed by hotel management.

• Hỗ trợ Phó/ Trưởng phòng trong hoạt động hàng ngày.
• Giám sát nhân viên buồng phòng, nhân viên đồ vải và các nhà thầu
• Tham khảo những vấn đề cần sữa chửa với Bộ phận Kỹ thuật.
• Đảm bảo quá trình nhận phòng và trả phòng luôn trôi chảy
• Thực hiện kiểm kê tài sản của căn hộ với khách khi nhận phòng và trả phòng
• Kiểm tra lại tình trạng căn hộ sau khi nhân viên buồng phòng bảo trì và vệ sinh.
• Kiểm tra hàng ngày để đảm bảo vải hay thiết bị không bị lạm dụng.
• Báo cáo ngay lập tức nếu có bất kỳ thiệt hại nào về đồ đạc, trang bị và thiết bị.
• Cung cấp khóa đào tao OJT cho ̣ nhân viên hiên tai ̣ và nhân viên mới.
• Thực hiện các công việc dọn dẹp vệ sinh trong trường hợp khẩn cấp hoặc thiếu nhân viên

1. Identifies, develops, and evaluates sales strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark up factors.

2. Assists in preparation, administration and documentation of proposals.

3. Maintains existing accounts and secures new accounts through aggressive and creative sales & marketing program

4. Takes care customers throughout the guest’s cycle: pre-arrival, upon arrival, settling in and moving around, stay experience, pre-departure and departure.

5. Conducts sales presentations to prospective clients.

6. Coordinates and participates in promotional activities and trade shows, working with developers, advertisers, and production managers, to market the serviced apartment.

7. Prepares monthly reports of leasing for review of plans and procedures.

8. Conducts economic and commercial surveys to identify potential markets for the Company.

9. Other works as assigned

• Shoulder responsibility of DOSM for the operation of Sales Department.

• Work with DOSM implementing business plans.

• Manage contacts and network with clients resulting into enhancing business and hotel performance.

• Follow-ups with key segments of the hotel.

• Hold responsibility of play multi-functional roles with present environment.

• To build and review team in supervising the Monthly, Quarterly and Annual S&M business plans.

• Be accountable for team performance in assigned segment.

• Accountable for periodic market intelligence and competition study in all segments.

- To manage sales activity and events inline with annual sales & Marketing plan to achieve/exceed budget and sales for the hotel (based in Ho Chi Minh City)

- Be primarily promote the hotel and where possible, hotels belongings to the chain in his/her area/region.

- To achieve optimal sales at the best possible conditions for the hotel.

- To closely observe matters pertaining to competition (sites, prices, services, offered on regular basic – quarterly or more often if need to be)

- To define precisely guest requirements and ensure that guest services offered corresponds effectively to their requests.

- To negotiate prices with clients.

- To provide after-sales service.

- Có năng lực chuyên môn cao: Có khả năng trình bày báo cáo kế toán, khả năng thống kê, phân tích tài chính, khả năng lập và phân tích báo cáo kế toán cũng như quản trị tài chính doanh nghiệp.

- Am hiểu pháp luật: Luật Doanh nghiệp, Luật Thương mại và các Luật về Thuế, đất đai, hóa đơn, Lao động, Bảo hiểm, chứng khoán…

- Quản lý, đánh giá năng lực của nhân viên bộ phận kế toán, tuyển dụng nhân sự cho bộ phận.

- Phân công công việc cho nhân viên dưới quyền.

- Thực hiện kế hoạch đào tạo, bồi dưỡng, nâng cao trình độ, xây dựng đội ngũ nhân viên kế toán trong Bộ phận.

- Xây dựng các quy trình, biểu mẫu liên quan đến kế toán, tài chính.

- Đối ngoại: tiếp các đoàn kiểm tra liên quan đến công tác tài chính kế toán.

- Các công việc khác theo sự phân công của Ban Giám đốc.