Việc làm cho sinh viên Đại học Nha Trang

• Develop objectives for the service center’s day-to-day activities

• Collect and analyze statistics (missed calls, common problems encountered, etc.)

* Evaluate performance with key metrics (accuracy, call-waiting time etc.)

• Coach and provide training to Service Center team to maintain the resort’s service standards

• Monitor and improve telephone handling and other procedures

• Prepare reports for different departments or management

• Oversees and directs all aspects of Front Office, Housekeeping, Laundry operations

At Alma we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

• Supervises the overall activities of Front Office, Housekeeping, Laundry.

• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition

• Ensures staff, particularly guest contact personnel, are familiar with Membership club, known repeat guests and other VIPs and provide special attention and recognition

• Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security

• Consults with Department Heads and General Manager on an ongoing basis to improve business conduct

• Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

• Schedules and regularly conducts routine inspections of areas under control

• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees

• Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.

• Achieve budgeted revenues (if requested), control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

• Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

• Prepare and submit statistical, performance, and forecast analyses and reports as required.

• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

• Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.

• Promotes Inter-hotel sales and in-house facilities

• Monitors and controls the inventories for operating equipment and supplies

• Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

• Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget

• Works with Human Resources on manpower planning and management needs

• Works with Director of Finance in the preparation and management of the Department’s budget.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

ACCOUNTABILITY

Number of employees supervised –

Direct Front Office Manager/ Executive Housekeeper/ Recreation/Health Club Manager / Laundry Manager

Indirect Rooms Division Employees

Annual Operating Profit/Payroll Budget –

• Department Budget and Headcounts.

Key Metrics –

• Departments Budget

• Employee Satisfaction Survey

Decision Making Responsibilities (Decision Rights) –

• Department Budget

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival and alphabetical listing.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservations and no-shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Prepares expected arrival list for front office use.

Assists in preregistration activities when appropriate.

Monitors advances deposit requirements.

Handles daily correspondence. Responds to inquires and makes reservations as needed.

Makes sure that files are kept up to date.

Maintains a clean and neat appearance and work area at all times.

Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

Walk around with the client and ensuring that they secure whatever services they are in need of.

Getting information about areas of interest in order to target more clients in particular seasons.

Making arrangements for clients travel programs.

Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

To be aware of all front office procedures and assist with reception duties when required.

To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

Willing to undertake any reasonable request made by management in any other areas of the house.

Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

Configuring rates on the hotels property management system

• Prepares Departure / Arrival Statistics Report.

• Prepares the Daily Events Sheet.

• Prepares the Hotel Manager’s Report.

• Prepares the Daily Guest Assessment Report.

• Checks traces for the day and acts on them accordingly.

• Plays the pipe-in music at 0600H and switches it off at 2300H.

• Updates the Restaurant Schedule and Banquet Events of the Day at the information whiteboard.

• Does the Trunkline Status Report and reports the problem to the Operator Supervisor.

• Prints back-up reports for reference when system is down.

• Obtains weather forecast from the Weather Bureau.

• Checks the PABX room and reports minor or major alarm noted to the superior.

• Prepares the Daily Call Traffic Sheet and submits to Finance at the end of the day.

• Facilitates requests for NDD / IDD installation.

• Practices and role-models the Guiding Principles and the Core Values of Alma Resort.

• Become environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.

• Must be familiar with:

o CSR initiatives and ensure its compliance and application

o Policies and Procedures, Guidelines, Rules and Regulations per Alma’s CSR, including and not limited to CSR initiatives of the local and national government.

As a Senior Sales Manager you will be creating promotions and establish key accounts for Sales Activities. This Role reports to the Director of Sales and Marketing.

You will drive the preparation of the annual department operating budget, the hotel sale, marketing and business plan. Provide feedback to the management on changing market conditions, including trends in the competition, as a result in general market idea, maintain good contact with existing customers. Maintain a strong working relation and make use of their expertise to maximize sales force and sales coverage in their responsible markets. Understand and strictly adhere to the Rules & Regulations contained in the Employee Handbook and the Hotel’s policies concerning Fire, Hygiene, Health & Safety and Emergency situation. You will have a presence at trade shows and major market event, locally and nationally, to promote new business and increase sales for the hotel.

• As an Accounts Payable, you will be producing all payments to suppliers, Corporate Office and related companies and supervises the accuracy of work of junior members of the Accounting team. This role reports to the Chief Accountant.

You will be collating supplier- documentation for processing and matching invoices and delivery dockets with the corresponding purchase order. You will be ensuring that purchasing and receiving documentation live up to established standards and reviewing store reports to assure that general ledger codes are correct and that invoices are totaled correctly. Amongst other tasks you will be responsible for credit notes, balancing of receiving reports, accurate data generation in A/P System and the preparation of associated reports.

• Là Kế toán thanh toán, nhiệm vụ chính là thực hiện tất cả các khoản thanh toán cho nhà cung cấp, Văn phòng công ty và các công ty có liên quan và giám sát tính chính xác trong công việc của các thành viên nhóm Kế toán. Vị trí này có vai trò báo cáo cho Kế toán trưởng.

Đối chiếu tài liệu của nhà cung cấp để xử lý và khớp hóa đơn và giao hàng với đơn đặt hàng tương ứng. Bạn có nhiệm vụ đảm bảo rằng việc mua và nhận tài liệu tuân thủ các tiêu chuẩn đã được thiết lập và xem xét các báo cáo của cửa hàng để đảm bảo rằng các mã sổ cái chung là chính xác và các hóa đơn được tổng hợp chính xác. Trong số các nhiệm vụ khác, bạn sẽ chịu trách nhiệm ghi chú tín dụng, cân bằng việc nhận báo cáo, tạo dữ liệu chính xác trong Hệ thống A/P và chuẩn bị các báo cáo liên quan.

We are seeking highly motivated, self-driven individuals who are interested in providing exceptional guest service to join our team. As a Laundry Attendant you will be washing, drying, folding and providing linen and garment to Hotels and Guests.

Chúng tôi đang tìm kiếm những ứng viên tích cực tận tụy, chủ động trong công việc quan tâm đến công việc cung cấp dịch vụ khách hàng để cùng tham gia vào đội ngũ của chúng tôi. Công việc chính là giặt, sấy, gấp và cung cấp hàng vải, quần áo cho khối dịch vụ cũng như khách hàng với chất lượng cao nhất

DUTIES AND RESPONSIBILITIES

• Responsible for a clean and proper mise en place.

• Send the silverware for polishing to the stewarding department as assigned by superiors.

• Carry food and beverages from kitchen / bar to service area professionally.

• Serve guests according to set standards and procedures.

• Collect soiled dishes from the tables and service stations and to dispatch to dishwashing area.

• Assists Chef de Partie in their tasks

• Maintain cleanliness in the Outlet, service station and back area.

• Set up display/buffet counter with plates/cutleries for different services.

• Complete mise en place before the service starts (without a good mise en place, you cannot provide a perfect service!!)

• Assigned to set up tables and serve meals.

• Pick up requisition from storeroom as assigned to set up tables and serve meals.

• Assist hostess to seat the guests.

• Needs to know the menu by heart as well as chef’s specials, buffet items and beverage list.

• Answer to guests queries and to refer any complain / suggestion to Outlet Manager or his Assistants.

• Never go from Restaurant to kitchen with an empty tray and vice versa.

• Perform any other duties as assigned by his superiors

Trao đổi khi phỏng vấn

Trao đổi khi phỏng vấn

Trao đổi trực tiếp trong quá trình phỏng vấn

Developing and managing event strategy and objectives to meet Resort goals, work closely with marketing and sales teams, and other members to ensure event success.