Việc làm cho sinh viên Đại học Sư phạm Kỹ thuật Vinh

I/ (Job description):• Collaborate with the Sales Department to confirm Customers’ requirement, develop concept ideas for machines or structures using SUS company products to meet customer requirements. Examples include:Phối hợp với bộ phận kinh doanh làm rõ yêu cầu khách hàng, căn cứ sản phẩm phụ kiện của công ty lên ý tưởng cho sản phẩm máy móc thiết bị khách yêu cầu. Bao gồm các loại sản phẩm như: + Working tables, trolleys, chutes, lifters, conveyors, Karakuri products, etc. Bàn thao tác, giá kệ, xe đẩy, thiết bị nâng hạ, băng tải, các thiết bị cải tiến nhà xưởng... + Loading/unloading systems, pick & place machines, and automation systems. Thiết bị xếp dỡ hàng hóa, đặt để sản phẩm và hệ thống tự động hóa.• Create and manage design schedules to ensure timely delivery.Tạo bản vẽ và quản lý tiến độ hoàn thành bản vẽ.• Perform 3D mechanical design and create 2D technical drawings.Thực hiện thiết kế cơ khí 3D và tạo bản vẽ kỹ thuật 2D.

Are you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.Ready to unleash your potential with us? Join the winning team now!Work you will doThis role sits within the SAP team of Deloitte Southeast Asia, which encompasses the SAP FI Module solutions respectively. As a leader of this group, you will drive the growth of our SAP business in the region and be responsible for the creation, sale and delivery of SAP solutions: Functional and Technical Design, SAP Application & Systems Development, SAP Business Transformation, etc.Engage clients in workshops and interviews to analyze process and reporting requirementsAdvise clients on industry/ cross-industry leading practices. Advise clients on SAP recommended processes and functionsDesign target state SAP solutions for clients. Influence clients’ thinking in adopting leading/ standard practices while developing target stateAnalyze application landscape to design interfaces to SAP solutionPerform SAP configuration and tests. Develop specifications for development of forms/ reports/ interfaces.Lead the consultant and client teams through the implementation cycle including planning and execution of testing, migration and cutover.Support change management execution by developing training material, delivering training and supporting users post cutover.Develop relationships with internal and external stakeholdersYour role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities.Demonstrate a strong commitment to personal learning and development.Understand how our daily work contributes to the priorities of the team and business.Understand the set expectations and demonstrate accountability in keeping personal performance on track.Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.Demonstrate an appreciation for working with others.Understand what is fundamental to Deloitte’s success as a business.Demonstrate integrity and an awareness of strengths, differences, and personal impact.Develop their understanding of Deloitte and offer a fresh perspective.

Are you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!Work you’ll do:• You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expectedo To render 2nd level AMS support by performing in-depth production incident (simple to medium level complexity) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contracto To collaborate with Developer to deliver simple to medium complexity enhancements within the agreed timeframe and with quality.o To provide progress and status reports at regular intervals to the Cliento To escalate and inform the Service Delivery Manager (SDM) and/or the Team Lead, as early as possible, of any impending slippage in the delivery dates, aging tickets, or any matters likely to impede the service level of the contracto To maintain documentation according to firm standards, best practices, and standard operating procedureso To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.o To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client• You may be assigned as part of project team member to implement the application. In this role, you are expectedo To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.o To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries• You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publicationsYour role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people, and the communities. Additionally, Senior Analyst across our Firm are expected to:• Demonstrate a strong commitment to personal learning and development.• Understand how our daily work contributes to the priorities of the team and business.• Understand the set expectations and demonstrate accountability in keeping personal performance on track.• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.• Demonstrate an appreciation for working with others.• Understand what is fundamental to Deloitte’s success as a business.• Demonstrate integrity and an awareness of strengths, differences, and personal impact.• Develop their understanding of Deloitte and offer a fresh perspective.

About the Role:We are seeking an accomplished Senior IT Consultant who is fluent in German and English to join our high-performing team dedicated to delivering innovative internal IT solutions that empower our global organization of 500,000 users. In this pivotal role, you will collaborate with a team of Business Analysts and IT consultants to navigate complex workflows platform, drive strategic migration efforts, deliver insightful business analytics, and provide expert guidance on all aspects of IT solutions. Your blend of leadership, technical acumen, and strategic vision will be instrumental in shaping the future of our IT landscape and ensuring alignment with overarching business objectives.Key Responsibilities:• Leadership and Teamwork: Provide inspirational leadership and cooperativeness to a team of BAs and IT consultants, fostering a collaborative and high-performing environment that encourages professional development and knowledge sharing.• Workflows Platform Modernization: Lead the analysis of workflows platform, meticulously documenting requirements and identifying gaps to facilitate a seamless migration to new technologies.• Requirements Engineering and Documentation: Engage with diverse stakeholders across the organization to elicit, analyze, and document business requirements, translating them into clear, concise, and actionable user stories.• Cross-Functional Collaboration: Act as a liaison between business units and the development team, fostering clear communication, managing expectations, and ensuring successful project delivery.• Data-Driven Decision Making: Design and implement business insights dashboards, providing stakeholders with actionable intelligence and key performance indicators.• Strategic Planning and Advisory: Contribute to the development of business plans, reports, and strategic initiatives, leveraging data-driven insights to improve product efficiency, streamline migration timelines, and drive overall business value.• Agile Advocacy: Champion Agile methodologies, actively participating in sprint planning, backlog grooming, and retrospectives, and cultivating an Agile mindset within the team.Work Packages & Additional Responsibilities:• Stakeholder Management: Cultivate and maintain strong relationships with stakeholders across the organization, adeptly managing expectations, addressing concerns, and resolving conflicts.• Process Optimization: Identify opportunities to optimize existing processes and workflows, driving efficiency gains and contributing to continuous improvement.• Change Management: Play an active role in organizational change management efforts, supporting users through the adoption of new systems and processes.• User Acceptance Testing: Plan and execute comprehensive user acceptance testing (UAT), ensuring that solutions meet business requirements, user needs, and adhere to quality standards.• Training & Documentation: Develop clear and concise training materials and user documentation to facilitate seamless adoption of new technologies and processes.• Cross-Functional Collaboration: Thrive in a multinational team with diverse backgrounds and aspirations, fostering intensive collaboration and establishing effective cross-functional development practices.• Functional Work Item Tracking: Ensure functional work items are clearly defined, tracked, and managed throughout the project lifecycle.• Non-Functional Work Item Creation: Identify, define, and prioritize non-functional requirements, ensuring they are incorporated into the project plan.• Engagement Activities: Support or plan activities to engage stakeholders and foster a collaborative environment.

I. MÔ TẢ CÔNG VIỆC1. Triển khai và Vận hàng ha tầng tài nguyên Công nghệ thông Server, Database, Network Switch, LB); Kết nối các hệ thống nội bộ khác, IP Plan; Data Plan,…2. Rà soát, đánh giá phân tích và Quản trị hạ tầng Công nghệ thông tin định kỳ (Tháng/Quý/Năm)3. Phân tích chuyên sâu, xác định và xử lý nguyên nhân lỗi theo cảnh báo, ticket mà nhân sự giám sát (FO) phản ánh.4. Xây dựng các quy trình kỹ thuật: vận hành, quản lý, phối hợp, liên quan.5. Báo cáo KPI hệ thống: daily/ weekly/ Monthly.

- Quản trị, vận hành hệ thống mạng LAN/WAN trên nền tảng của hãng Cisco, Juniper, Checkpoint, palo alto networks, Fortinet; F5, Peplink hoặc tương đương.- Troubleshooting hệ thống mạng, thiết bị khi gặp sự cố.- Phối hợp với hãng mở case để xử lý lỗi.- Tư vấn, thiết kế và triển khai hệ thống mạng LAN/WAN; Firewall; Load balancing mới cho khách hàng.- Xây dựng tài liệu, quy trình, đào tạo vận hành hệ thống.

- Hỗ trợ công nhân viên khi có sự cố về máy tính, máy in, mạng internet, điện thoại … hoặc các phần mềm hệ thống- Xây dựng các phần mềm cải tiến theo yêu cầu của các bộ phận bằng các ngôn ngữ web, vb, C++, C#, ASP…- Làm báo cáo hàng tháng

Key AccountabilitiesAnalysis and Reporting• Identify, analyze and interpret trends or patterns in complex data sets using script languages.• Perform analysis of datasets to develop metrics, reports and visualizations mostly for performance management.• Use data visualization programs, tools and techniques to generate dashboards, reports and presentations that aid in data storytelling, understanding and interpretation of trends and patterns of business importance to provide meanings to data produce.• Create and maintain statistical models for ongoing and ad hoc review and analysis of data.• Understand data requirements from within and outside of the Data and Analytics Division and analyze needs of the business while assisting senior Data and Analytics Division members to develop the required technical requirements.• Communicate and align with stakeholders on purpose and impact of analytical solutions on business.• Contribute to the development and maintenance of Data and Analytics Division’s know-how.Data Insighting• Lead the identification and interpretation of meaningful and actionable insights from various data sources.• Develop processes and tools to monitor and analyze model performance and data accuracy.• Interact with squads within assigned Data and Analytics Division to identify questions and issues for data analysis.• Assess the effectiveness and accuracy of new data sources and data gathering techniques.• Mentor a team of BI analysts to deliver data solutions for a Data and Analytics Division.

- Quản trị vận hành hệ thống ứng dụng trên nền tảng Microsoft (AD, Exchange, SCCM, SQL..)- Quản trị vận hành hệ thống ứng dụng Microsoft 365.- Quản trị vận hành hệ thống backup của Ibm, Hpe, Dell, Veeam.- Tư vấn giải pháp và triển khai hệ thống mới cho khách hàng.

1.1.1 Vị trí cho Phòng Đối soát và Phát triển dịch vụ- Phân tích dữ liệu phục vụ kinh doanh hiệu quả các dịch vụ viễn thông quốc tế: Thu thập, phân tích và cung cấp các báo cáo định kỳ về dữ liệu kinh doanh, doanh số, hiệu suất bán hàng; áp dụng kỹ thuật phân tích, xây dựng các campaign thúc đẩy, tăng trưởng doanh thu/người dùng dịch vụ viễn thông quốc tế.- Tối ưu hóa, chuyển đổi số quy trình, nghiệp vụ: Đề xuất và thực hiện các giải pháp tối ưu, cải tiến và xây dựng giải pháp chuyển đổi số, tự động hóa việc thực hiện các quy trình nghiệp vụ.- Hỗ trợ giải quyết vấn đề kinh doanh: Đóng vai trò là cầu nối giữa các bộ phận kỹ thuật và kinh doanh, giải quyết các vấn đề liên quan đến hệ thống, quy trình hoặc các yêu cầu đặc biệt từ khách hàng.- Hỗ trợ vận hành hệ thống: Đảm bảo hoạt động liên tục và hiệu quả của các hệ thống backend hỗ trợ kinh doanh, xử lý các lỗi phát sinh và đề xuất giải pháp cải thiện quy trình vận hành.- Vận hành khai thác các hệ thống CNTT phục vụ nội bộ; thực hiện nghiệp vụ đảm bảo an toàn, an ninh mạng. 1.1.2 Vị trí cho Phòng Kỹ thuật – Khai thác- Quản lý khai thác các hệ thống, nghiệp vụ cung cấp dịch vụ: thoại/sms quốc tế, chuyển vùng quốc tế, IP, truyền dẫn quốc tế, MVNO … - Theo dõi đảm bảo chất lượng dịch vụ, hỗ trợ vận hành hệ thống, xử lý các lỗi hệ thống, phản ánh khách hàng phát sinh.- Phân tích và báo cáo số liệu: Thu thập, phân tích và cung cấp các báo cáo định kỳ về dữ liệu kinh doanh, doanh số, hiệu suất bán hàng, đồng thời hỗ trợ các báo cáo theo yêu cầu của quản lý cấp cao.- Xây dựng phương án kỹ thuật phục vụ quy hoạch, triển khai, tối ưu các dịch vụ viễn thông, chuyển vùng, data quốc tế, MVNO … - Phối hợp giữa các phòng ban: Phối hợp với các bộ phận kinh doanh, kỹ thuật, kế toán để triển khai các nghiệp vụ, báo cáo SXKD theo quy trình.Quyền lợi và yêu cầu đối với Ứng viênĐịa điểm làm việc: Trung tâm Viễn thông quốc tế MobiFone, Tòa nhà MobiFone, Số 5/82 Duy Tân, Dịch Vọng Hậu, Cầu Giấy, Hà Nội.Đơn vị làm việc:- Phòng Đối soát và Phát triển dịch vụ – Trung tâm Viễn thông quốc tế MobiFone.Quyền lợi: - Tổng thu nhập năm đầu tiên: lên đến 250 triệu/năm, bao gồm các khoản: Lương hàng tháng, các khoản lương khuyến khích, các khoản thưởng, tiền ăn trưa, nghỉ mát, du xuân,…- Xét tăng lương hàng năm.- Tham gia các chương trình bảo hiểm sức khoẻ tại các Công ty Bảo hiểm lớn, có uy tín (Bảo Minh, Bảo hiểm hàng không, PVI,…). Đây là gói bảo hiểm sức khỏe chi trả cho việc khám chữa bệnh ở hầu hết các bệnh viện, gói bảo hiểm y tế quyền lợi đến~600 triệu.- Được hưởng chế độ điện thoại liên lạc nghiệp vụ cho CBCNV (320.000đ/tháng) và các chế độ ưu đãi khi sử dụng các dịch vụ của MobiFone.- Được đào tạo chuyên môn theo lộ trình và hỗ trợ lệ phí thi các chứng chỉ quốc tế. Được thường xuyên tham gia các khóa đào tạo phát triển bản thân, nâng cao kỹ năng và chuyên môn nghề nghiệp- Hưởng đầy đủ các chính sách về BHXH, BHYT theo quy định của Nhà nước; - Làm việc trong một môi trường chuyên nghiệp, năng động, trẻ trung và trải nghiệm các hoạt động văn hóa doanh nghiệp đặc sắc; Trải nghiệm các hoạt động teambuilding, du lịch, du xuân… - Có cơ hội làm việc trong môi trường quốc tế, hợp tác với các đối tác nước ngoài.- Cơ hội tiếp cận với những dự án lớn, những xu hướng công nghệ/nền tảng mới nhất, thỏa sức sáng tạo phát triển bản thân.- Trang bị đồng phục, thưởng các dịp Lễ, tết, ngày truyền thống…- Nghỉ thứ 7, Chủ nhật.

We're seeking experienced and talented automation testing engineers to work on our flagship platform that serves millions of customers daily.You will join our Agile Engineering team and manage the automation testing for the team while coaching them to have a quality mindset. You will be part of our committed Quality community, passionate about delivering a high-quality experience for our customers. To be successful, you will need to demonstrate expertise in test automation and have a solid understanding of the testing methodology.YOUR RESPONSIBILITIES• Implement shift-left testing, automation first to test early and often• Code automated tests during build and regression test phases and integrate into the CI/CD pipeline• Create test plans, execute test cases, and prepare test summary reports for features built-in your team• Review solution documentation, and assist with the analysis, testing, and resolution of issues• Support defining the user story acceptance criteria and ensuring stories meet the high level of quality• Influence your team to think of Quality first, conduct training to empower developers to a level of sufficient testing skills

Key Responsibilities1. Responsible for MES system management.2. Analyze program problems and hand-on troubleshooting3. Gather business requirements and design a solution with global MES team4. Develop and implement program objects.5. Provide training to local users as needed

RnR (by Domain Leader)- Design overall SW Architecture and explicitly make SAD (SW Architectural Design) document based on customer requirements.- Consider SW Reusability by checking whether new modules are really needed or not, have the developers utilize the previous design and source code that already developed in other projects to avoid redundant work load- Be responsible to lead architectural decision based on constraints, risks and quality attributes among stake-holders i.e.) OEM, developer teams, project leader, developers, validation engineers etc.- Act as single point of contact for the company work scope to collect, discuss and review, any technical requirement or topic related to the delivery of products to customer.- Propose technical alternatives for resolving cross-functional issues at project level- Perform a verification review of design- Collect or propose new technical programs to be setup, not related to a specific product, but applicable in general. Then manage all related technical activities for the execution of such programs (from planning, to development and testing).External Competencies and Qualification (by Domain Leader)

Job Purpose- The job holder will assist in gathering and analyzing business issues through internal and external sources to provide insights for decision making.- The job holder will works closely with tribe members to understand business requirements and provides specific reports and analysis.Key Accountabilities (1)A. Reporting and Documentation- Work closely with tribe members to understand and document business objectives and processes while suggesting modifications and improvements for better efficiencies.- Assist senior tribe members in creating, analyzing and validating detailed functional specifications.- Support system testing and create documentation / user manuals along with tribe members.B. Research and Analysis- Gather market trends and internal data to conduct analysis based on business problems and needs.- Develop informative and actionable reports that highlight business trends and opportunities for improvement.- Identify and report trends and patterns to construct forecast on business plans.Key Relationships - Internal StakeholdersTeams within the Digital Office and relevant departments in the BankKey Relationships - External StakeholdersCustomers, partners providing professional services

CÔNG TY CỔ PHẦN TẬP ĐOÀN QUẢN LÝ VỐN VND TUYỂN DỤNG: GRAPHIC DESIGNER – MOTION GRAPHIC

Số lượng: 01 người
Thời gian làm việc: Giờ hành chính – Từ thứ 2 đến Sáng thứ 7
Làm việc tại: tầng 2 số 400 đường 2/9, phường Hoà Cường Bắc, quận Hải Châu, thành phố Đà Nẵng.

MÔ TẢ CÔNG VIỆC
– Phối hợp với Marketing & Event Manager để định hướng – phát triển và duy trì bộ nhận diện thương hiệu (brand identity) cho CAROL LOUNGE.
– Thiết kế các ấn phẩm đồ họa phục vụ cho các chiến dịch quảng cáo, truyền thông và sự kiện tại CAROL LOUNGE.
– Tạo các banner, poster, hình ảnh cho website, mạng xã hội và các tài liệu quảng bá khác.
– Đảm bảo thiết kế sáng tạo, hiện đại và phù hợp với mục tiêu của CAROL LOUNGE.
– Phối hợp với các bộ phận khác (marketing, sự kiện) để đảm bảo tính nhất quán trong hình ảnh truyền thông.
– Phối hợp cùng Phòng Marketing & Event cùng các Phòng/Ban liên quan nhằm triển khai có hiệu quả công việc được phân công.
– Đảm bảo ấn phẩm được sản xuất chất lượng cao, đạt tiêu chuẩn và đúng deadline.

YÊU CẦU VỀ TRÌNH ĐỘ VÀ NĂNG LỰC
Trình độ: Tốt nghiệp Đại học chuyên ngành Thiết kế đồ hoạ.
Kỹ năng
– Kiến thức chuyên sâu về Thiết kế đồ hoạ
– Thành thạo các phần mềm thiết kế như Adobe Photoshop, Illustrator, After Effect, Premiere Pro,…
– Tư duy hình ảnh tốt, sáng tạo nội dung và nắm bắt trend.
– Tổ chức/triển khai và quản lý công việc hiệu quả.
– Có kỹ năng làm việc nhóm
– Ưu tiên ứng viên có kinh nghiệm làm việc liên quan tới các dự án giải trí
Kinh nghiệm
– Kinh nghiệm làm việc tại vị trí tương đương tối thiểu 1 năm.
– Có kinh nghiệm trong ngành Giải trí/Nightlife là một lợi thế.
Phẩm chất
– Thái độ: Tích cực, chủ động, trách nhiệm
– Khả năng: Năng động, sáng tạo, linh hoạt, logic, xử lý tình huống
– Portfolio gồm các dự án đã thực hiện.

QUYỀN LỢI
– Lương: 8.000.000 – 12.000.000 VNĐ (Có thể thỏa thuận tùy theo năng lực).
– Thử việc: 02 tháng.
– Thưởng: lễ tết, sự kiện, tháng lương 13…
– Được nâng lương, phát triển sự nghiệp khi có sự đóng góp thành tích xuất sắc cho công ty.
– Làm việc trong môi trường năng động, chuyên nghiệp.
– Đóng BHXH theo quy định, chế độ ngày nghỉ…
– Trang thiết bị phục vụ công việc.

THÔNG TIN LIÊN HỆ
Ứng viên gửi CV qua Email: [email protected]; Lưu ý tiêu đề mail: Tên vị trí ứng tuyển – Tên ứng viên – Nguồn nhận thông tin tuyển dụng.
Ưu tiên ứng viên nộp hồ sơ sớm.

Ngành nghề: IT / Phần mềm / CNTT, Thiết kế/Mỹ thuật

1. Application Support & Troubleshooting• Provide technical support for web and SaaS applications, including troubleshooting andresolving user issues.• Act as a liaison between end-users and development teams to ensure that issues are resolvedpromptly and effectively.• Document and maintain up-to-date records of application issues, resolutions, and processes.• Continuously monitor and analyze application performance, identifying areas for improvementand optimizing systems for better efficiency.2. System Administration & Maintenance• Assist in the administration of CRM, DMS, and other systems, ensuring their smooth operationand efficiency.• Assist in the development and maintenance of the company's Intranet site based on MicrosoftSharePoint Online.• Provide IT helpdesk support to users, resolving basic IT issues, and escalating complex issuesto the appropriate teams.3. Project Management & Collaboration• Gather requirements for change requests/new projects and collaborate with development teamsto ensure that projects are delivered on time and within budget.• Participate in the testing and implementation of new application releases, ensuring they meetthe required standards and specifications.• Work closely with other teams, such as sales and marketing, to ensure that application systemsalign with business objectives.4. Other responsibilities• Provide training and support to users on software applications and systems, as needed.• Keep up-to-date with the latest technologies and trends in application development and support.

Job PurposeThe Service Incident Manager is responsible for managing End-to-End incident handling, from activating incident response team following to process to communicating; managing every stakeholders and reporting.Key Accountabilities (1)• Collaborate with the appropriate departments to deeply understand the TCB eco-system, as a basis for the efficiency incident handling.• Provide strategic leadership and meticulous oversight of the incident management process.• Allocate resources, including personnel, tools, and infrastructure, to promptly address incidents and ensure effective resource utilization.• Monitor the workload of the incident response team for smooth operations during the incident management process.• Coordinate with related teams involved in incident response and delegate tasks to specific team members, including technical support teams, IT operations teams, and external vendors. They facilitate communication between stakeholders, provide regular updates on the status of incidents, and manage expectations regarding resolution timelines.• Facilitate decision-making processes, guiding teams in identifying and implementing effective solutions to resolve incidents promptly.• Lead the investigation of incidents to determine their root causes and underlying issues. They oversee the implementation of corrective and preventive measures to address root causes and prevent recurrence of incidents in the future.• Drive efforts for ongoing improvement by conducting post-incident reviews and applying insights gained to enhance the effectiveness and efficiency of the incident management process. They analyze incident trends, identify areas for improvement, and implement changes to prevent similar incidents from occurring in the future.• Ensure comprehensive documentation of incident details, response actions, and outcomes, recognizing their importance for analysis, compliance, and future improvement efforts.• Report periodically to the Director of Infrastructure Services Excellent Center.Key Accountabilities (2)• Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the incident management.• Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.

ABOUT THE ROLEJoin our Technology Innovations Center of Excellence (CoE) at Crossian, a fast-growing startup that achieved a milestone of $100M in 2024. In this dynamic role, you'll check in daily with your team to stay aligned on project goals and collaborate across our ecosystem with an Agile mindset infused with a unicorn-worthy startup culture.We are building a cutting-edge Global eCommerce Platform, offering end-to-end solutions for:• Storefront: Designing customizable and scalable online store systems that provide seamless shopping experiences and support dynamic business growth.• Ads Manager: Integrating and optimizing advertising tools across platforms like Facebook, Google and more, enabling businesses to launch, track, and analyze marketing campaigns efficiently.• Marketing Insights & CRM: Turning raw data from marketing campaigns, transactions, and user behavior into actionable insights to enhance customer engagement and drive smarter decision-making.WHAT YOU WILL DOAs a Data Analyst, you will be responsible for the following tasks and duties:Strategic Analysis & Insight Generation:• Collect, clean, and analyze data from diverse sources, including user behavior metrics, campaign performance metrics, and customer engagement metrics.• Manage data from A/B testing, including user tracking event data, aggregating and splitting it into multiple versions for analysis.• Develop hypotheses and provide actionable insights to improve storefront experiences, optimize ad campaigns, enhance customer retention strategies, and evaluate the effectiveness of new features or content through AB testing.• When comparing versions in AB testing, provide the confidence level of the results, determine the required number of views (users) and duration for the test to achieve statistically significant outcomes. Define the Definition of Done (DoD) for the two versions A and B in the experiments.• Utilize data visualization techniques to create charts and dashboards that communicate key trends and support decision-making for cross-functional teams.Dashboard & BI Development:• Build and maintain real-time BI dashboards to track critical metrics such as conversion rates, customer lifetime value, and results from A/B tests.• Assist in the creation of a self-service BI system, enabling teams to explore data and generate reports tailored to their needs, including monitoring and analyzing A/B tests.Data Management & Integration:• Define and manage data schemas for eCommerce-specific objects (e.g., product catalogs, tracking user events) and data from A/B tests to optimize data accessibility for analysis.• Ensure the data warehouse maintains high data quality standards, is optimized for performance, and meets the needs of our global platform, including supporting analyses from A/B testing.Team Collaboration:• Collaboration with Team Members: Work closely with team members to comprehend data requirements and deliver appropriate data solutions to meet business needs.• Cross-functional Collaboration: Engage with cross-functional teams to support and facilitate data-driven decision-making throughout the organization.By undertaking these responsibilities, you will play a crucial role in driving data-informed decisions and strategies, ultimately contributing to the success and growth of our organization.