Việc làm cho sinh viên Đại học Văn Lang

OVERVIEW OF POSITION

The Assistant Learning & Development Manager is responsible in supporting the provision of high-quality training to the specified industry accredited standards to delegates through a varied role. This role includes instructing, assessing, and supporting standardization and quality of training provision. Providing wider assistance to the Learning & Development Manager with the effective management of the Learning & Development team, and working to ensure that all resources are used in the way directed. This role will also support Corporate Social Responsibility (CSR) activities and any partner programs with education institutions.

Duties may include but not limited to:

• Provide continuous support to the Learning & Development Manager on a day-to-day basis within their team.
• Provide leadership, mentorship, and guidance to training colleagues, fostering a culture of continuous learning and professional growth within the team.
• Work closely with line management and Talent Management team to assess and identify training needs within the organization.
• Working closely with various departments to align training programs with organizational goals and ensure a cohesive approach to skills development across the company.
• Collaborate with Department Heads to tailor training programs to specific needs.
• Develop training programs and materials that are engaging and effective.
• Organize and facilitate training sessions, workshops, and seminars.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
• Ensure training programs comply with legal and company policies.
• Review and revise training materials including Standard Operating Procedures (SOPs) to remain current with operating processes, procedures and systems.
• Maintain training records and track colleagues’ progress.
• Provide support and guidance to trainers and mentors.
• Understand and demonstrate appropriate actions to build long-term relationships with department managers and customers.
• Actively input to meetings and discussions to further the development of the team.
• Support the Quality Assurance of the company.
• Provide support for internal communication and CSR activities and education partner programs.
• Assist the Learning & Development Manager to ensure the smooth running and best value resourcing of training and delivery.
• Support the deployment of resources in line with the requirements of the Learning & Development Manager enabling the business to have the right employment mix to support future growth/flexibility.
• Seek ways to innovate training methodologies, improve learning processes, and enhance the overall effectiveness of training initiatives.
• Handle any technical training aspects to ensure all training programs meet technical requirements or company expectations.
• Special projects as assigned.
• Support other HR functions as required.

KEY FUNCTIONS

Developing Learning & Development (L&D) Programs & Budgets

• Plan, schedule, and execute training programs to ensure seamless delivery and maximum impact on colleague development
• Address training challenges, identify learning gaps, and make informed decisions to enhance training effectiveness and employee performance
• Assist Learning & Development Manager in managing costs of planned programs within budget 

Evaluating L&D Programs Effectiveness

• Monitor enrollment and attendance at training classes and online
• Meet regularly with participants to assess progress and address concerns
• Assist Departmental Trainers in preparing, conducting departmental training, and assessing accordingly
• Ensure that HODs abide by their responsibilities of associate training against departmental SOPs
• Produce monthly training reports and training & activities calendar for HODs.Administering L&D Programs

Administering L&D Programs

• Analyze the training needs of the Company in general and departments, develop strategies which address needs to present in the Training Budget Plan for Head of HR & General Manager for review
• Observe behaviors of associates and provides feedback to individuals and/or managers
• Establish a training library books, videos, journals, and audio-visual materials to assist trainers in their training programs and for associates’ personal development
• Coordinate with HODs to prepare and conduct such group training programs and software programs as Loyalty Programs, Operational Programs, etc.

Developing & Managing Customer Service Quality Assurance Assessment

• Coordinate with Operational Team to develop the Customer Service Quality Assurance Assessment Program
• Collaborate with Departmental Trainers or other(s) to conduct the assessment
• Measure Customer Service Quality and Improve the service
• Developing & Managing Performance Management

Developing a Performance Management system.

• Develop Handbook and guidelines, deliver training workshop for all related employees.
• Provide guidance, direction and coaching to management and employees, ensuring they have the skills and knowledge to perform their jobs effectively.
• Drive and cascade the Performance Review to all employees.
• Evaluate the Performance Management process to make it improved.

Developing & Managing Colleague Engagement, CSR Activities & Internal Communication

• Organize and coordinate to manage activities for all colleague to engage them to bring more productivity at work.
• Plan and organize the CSR programs of the Company.
• Continuous develop the internal communication channel to keep associates updated with the Company information.

- Tư vấn cho khách hàng về sản phẩm của công ty qua tin nhắn, không gọi điện
- Trực page, trả lời tin nhắn trên page, có mẫu sẵn chỉ việc copy paste

- Achieve a monthly sales target of 1.5 billion VND across all online channels.
- Manage and maintain the company website (built on the Haravan platform), ensuring all product listings, prices, and promotions are accurate, up-to-date, and optimized for sales.
- Oversee and actively manage our presence on key e-commerce marketplaces, including Shopee and Lazada, to maximize sales performance and visibility.
- Ensure 100% product availability online by coordinating closely with the inventory and procurement teams.

- Ensure all online content, product descriptions, and imagery strictly adhere to Apple Premium Reseller (APR) guidelines and branding standards.
- Regularly audit the website and marketplace listings to ensure brand consistency and compliance.
- Serve as the primary point of contact for customer inquiries across all online channels, including social media (Facebook, Instagram, etc.) and chatbox platforms.
- Provide timely, professional, and helpful responses to product queries, order status updates, and customer service issues.
- Manage the end-to-end process of order fulfillment, including the accurate and secure packing of goods.
- Ensure timely handover of packed orders to the designated logistics/shipping team and maintain records of shipments.
- Monitor order processing to ensure fast and accurate delivery to customers.

OVERVIEW OF POSITION

The Rewards Club Manager is responsible for leading the Rewards Club Team to deliver exceptional first impressions and personalized guest experiences. The role centers on reception services, guest welcome, and management of the Rewards Club, promoting loyalty and enhancing the overall customer journey. The Rewards Club Manager plays a key role in ensuring every guest interaction reflects the brand’s high service standards.

Duties may include but are not limited to:

• Supervise and lead Hosts and Senior Hosts to provide outstanding guest welcome and front-of-house service.
• Ensure professional, warm, and personalized greetings to all arriving guests and members.
• Maintain reception and front desk operations, ensuring cleanliness, readiness, and efficient service.
• Manage all touchpoints that shape the guest's first impression, from entrance greeting to club navigation support.
• Train Host team members in service etiquette, communication, and loyalty program knowledge.
• Promote and explain the Rewards Club benefits, assist guests in enrolling, and ensure accurate data input.
• Engage with members to encourage usage and participation in Rewards Club promotions.
• Address and resolve guest inquiries and concerns with professionalism and efficiency.
• Respond to calls, emails, and messages regarding membership and guest service requests.
• Monitor and analyze guest feedback to improve service quality and guest satisfaction.
• Liaise with relevant departments to ensure consistent service delivery across all guest contact points.
• Stay updated on club promotions, events, entertainment, and offerings to provide accurate guest information.
• Ensure a welcoming environment at all times, including managing ambient elements like scent, music, and temperature in guest areas.
• Uphold privacy and safety standards for all guests during interactions and data handling.

KEY FUNCTIONS

Guest Reception & First Impressions:

• Maintain a welcoming front-of-house environment.
• Train staff on hospitality standards and personal interaction.
• Monitor and enhance all elements that impact guest arrival experience.

Rewards Club Membership & Engagement:

• Promote sign-ups and educate guests on program benefits.
• Track and support ongoing member engagement and satisfaction.
• Coordinate with marketing to roll out promotions and rewards.

Customer Service & Communication:

• Serve as escalation point for service-related concerns.
• Ensure all guest communication is prompt, respectful, and helpful.
• Support complaint resolution and follow-up.

Staff Management:

• Schedule, train, and coach Host team members.
• Monitor staff performance and adherence to service standards.

+ Giải đáp những thắc mắc của khách, tiếp nhận thông tin
+ Báo cáo số lượng đơn hàng hằng tuần
+ Hỗ trợ chăm sóc khách hàng
- Thời gian:
+ 8h15 - 12h15 và 13h15 - 17h15

OVERVIEW OF POSITION

The Assistant Income & Gaming Audit Manager supports the Income & Gaming Audit Manager in ensuring compliance with operational and administrative policies. This role involves overseeing daily audit functions, monthly entries, and account reconciliations related to F&B and Gaming operations. The Assistant Manager collaborates with staff and operational departments to resolve audit exceptions and ensure the accuracy of revenue records.

Duties may include but are not limited to:

• Assist in compiling and auditing all income and gaming-related issues to ensure all revenue records are accurate and discrepancies are promptly reported.
• Control documents for all areas of F&B and Casino operations, consolidate shift reports, and prepare regular revenue and audit reports.
• Collect all supporting documents necessary for the audit process.
• Perform audit procedures on all F&B outlets' revenue transactions and reconcile functions on invoices billed by leased outlets.
• Provide manual adjustments in POS as needed.
• Prepare outlet revenue POS reports, cash overage/shortage reports, and other necessary audit procedures.
• Complete month-end duties by conducting account reconciliations and journal entry adjustments.
• Perform daily audits on slots, cage, VIP gaming, and promotions.
• Ensure audit checklists are up-to-date, diligently followed, and signed off.
• Supervise quarterly and periodic audits with internal and external departments, including cash counts, card audits, unscheduled machine counts, key audits, physical cage counts, and slot audits.
• Adhere to regulatory, departmental, and company policies and attendance guidelines.
• Supervise subordinate staff in performing daily audit tasks timely, and provide mentoring, coaching, and performance feedback.
• Assist in preparing Income and Gaming Audit policies and procedures.
• Ensure compliance with internal control policies and procedures by other departments and resolve non-compliance issues.
• Monitor the auditing process for all gaming and non-gaming activities and recommend revisions as business processes and systems evolve.
• Inform the Income & Gaming Audit Manager of significant issues requiring resolution in a timely manner.
• Communicate audit exceptions to operational departments and document findings, notifying Finance management as needed.
• Assist the Income & Gaming Audit Manager in managing ad hoc projects and other duties as assigned by casino management.

KEY FUNCTIONS

Audit Management

• Assist in compiling and auditing income and gaming-related issues, ensure revenue records are accurate and discrepancies are promptly reported.
• Control and consolidate shift reports, prepare regular revenue and audit reports.

Audit Procedures

• Perform audit procedures on F&B outlets' revenue transactions, reconcile invoices billed by leased outlets and make necessary manual adjustments in POS.
• Complete month-end duties by conduct account reconciliations and journal entry adjustments.

Compliance and Control

• Ensure compliance with internal control policies and procedures, resolve non-compliance issues and monitor the auditing process for all gaming and non-gaming activities.
• Conduct quarterly and periodic audits, including cash counts, card audits, unscheduled machine counts, key audits, physical cage counts, and slot audits.

Team Supervision and Development

• Supervise subordinate staff, provide mentoring, coaching, and performance feedback to ensure timely completion of daily audit tasks.
• Assist in preparing audit policies and procedures, contribute to the development and implementation of effective audit practices.

Reporting and Communication

• Prepare reports and communicate audit exceptions, document findings and notify Finance management as needed.
• Inform management of significant issues, provide timely updates to the Income & Gaming Audit Manager on critical audit matters.

OVERVIEW OF POSITION

The Business Analyst in the IT Department supports the technical and functional aspects of IT systems, ensuring their performance aligns with business needs. The role bridges business and IT, facilitating effective communication and implementing technology solutions to enhance operations.

Duties may include but are not limited to:

• Collaborate with business units to collect and document technical and business process requirements.
• Analyze business operations to identify inefficiencies, trends, and improvement opportunities.
• Develop strategies to enhance processes and ensure operational efficiency.
• Manage or contribute to projects from initiation to completion, ensuring delivery meets timelines and budgets.
• Provide application support and troubleshoot issues to ensure system reliability.
• Coordinate with team members and vendors for seamless system operations.
• Document workflows and identify gaps in processes and systems.
• Conduct system testing to ensure products meet quality and user expectations.
• Maintain operational procedures and scenario documentation for system functions.
• Offer guidance to team members to foster confidence in system usage.

KEY FUNCTIONS

Collaborating with Stakeholders

• Gather and validate business process and technical requirements.
• Communicate effectively between IT and business units to align goals.

Supporting IT Systems and Applications

• Provide application support for all IT systems to ensure maximum uptime.
• Resolve support requests efficiently within SLA standards.

Documenting and Analyzing Processes

• Map business workflows and identify areas for improvement.
• Document operational scenarios and ensure procedural clarity.

Driving Projects and Testing Systems

• Manage projects to completion, ensuring adherence to quality standards.
• Perform thorough system tests to ensure deliverables meet user expectations.

Enhancing Operational Efficiency

• Develop strategies to address inefficiencies and optimize business processes.
• Monitor and analyze data to identify trends and improvements.

OVERVIEW OF POSITION

The Maintenance & Facility Supervisor is responsible for supervising and managing maintenance and ensuring that all facilities are in good and safe condition. The role involves providing engineering support, designing solutions to challenging problems, managing contractors, being on call for emergencies, and handling multiple projects and daily activities. It directly impacts site productivity and operational success. Duties may include but are not limited to:

Duties may include but are not limited to:

• Oversee maintenance tasks to ensure quality and efficiency, allocate and monitor team assignments for daily operations.
• Provide guidance and support to maintenance staff. Train team members on equipment usage, safety, and best practices.
• Schedule and execute preventive maintenance for systems (e.g., HVAC, plumbing, electrical). Respond to emergency repair needs promptly.
• Conduct routine inspections to identify maintenance needs or compliance issues. Document findings and take corrective actions.
• Liaise with external contractors for repairs, renovations, and specialized maintenance services. Monitor and assess contractor performance.
• Ensure adherence to health, safety, and environmental regulations. Conduct safety drills and update protocols as needed.
• Assist in procuring maintenance supplies and managing inventory. Maintain records of expenditures and equipment history.
• Monitor operational costs and report budgetary concerns to management.
• Prepare and submit reports on facility conditions, completed work, and future needs.

KEY FUNCTIONS

Facility Maintenance Supervision

• Oversee the execution of daily and scheduled maintenance activities.
• Ensure equipment and systems operate efficiently and reliably.

Team Coordination

• Manage team schedules and task assignments.
• Conduct training and evaluate performance.

Compliance and Risk Management

• Enforce compliance with health, safety, and environmental standards.
• Identify risks and implement preventive measures.

Vendor and Budget Management

• Coordinate with vendors for specialized tasks.
• Monitor budgets and control costs.

• Quản lý chất lượng tổng thể dự án, giám sát quy trình và tuân thủ tiêu chuẩn.
• Xử lý vấn đề chất lượng, đề xuất cải tiến, phòng ngừa.
• Tham gia đánh giá hợp đồng, quảnlý đội QA/QC, xây dựng PQP & ITP.
• Giám sát hệ thống chất lượng tại hiện trường, kiểm soát NDT, WPS/PQR, chứng nhận thợ hàn.
• Theo dõi tài liệu “As-Built”, log NC, hỗ trợ chuẩn bị hồ sơ bàn giao dự án.

• Ghi nhận, hạch toán các nghiệp vụ thu-chi nội bộ hàng ngàY
• Theo dõi công nợ nội bộ, tạm ứng, hoàn ứng của nhân viên và các bộ phận liên quan
• Quản lý, lưu trữ hồ sơ chứng từ nội bộ đầy đủ, khoa học
• Kiểm tra tính hợp lệ, hợp lý của các chứng từ trước khi trình duyệt chi
• Lập báo cáo thu – chi nội bộ hàng tuần/ tháng, hỗ trợ lập kế hoạch tài chính nội bộ
• Phối hợp với kế toán thuế và các phòng ban khác để đảm bảo hoạt động tài chính diễn ra trơn tru
• Đối chiếu sổ sách nội bộ với sổ kế toán tổng hợp định kỳ
• Thực hiện các công việc khác theo phân công của Kế toán trưởng

OVERVIEW OF POSITION

The Gaming Technical Supervisor oversees the maintenance, repair, and troubleshooting of slot gaming equipment, ensuring optimal performance and compliance with regulations. This role requires supervising a team of technicians, coordinating with management, and supporting the Assistant Technical Manager in operational excellence.

Duties may include but are not limited to:

• Lead a team of gaming technicians, ensuring adherence to operational and safety standards.
• Oversee the installation, maintenance, and repair of slot gaming systems and equipment.
• Conduct performance checks and preventive maintenance to minimize downtime.
• Monitor compliance of gaming systems with regulatory standards.
• Troubleshoot and resolve technical issues to support uninterrupted gaming operations.
• Maintain accurate logs of repairs, inspections, and maintenance schedules.
• Train team members on equipment operation and troubleshooting techniques.
• Coordinate system updates, including hardware and software upgrades.
• Serve as a point of escalation for complex technical issues.
• Collaborate with vendors for technical support and procurement of parts.
• Prepare technical reports and present findings to the Assistant Technical Manager.

KEY FUNCTIONS

Team Supervision

• Guide technicians in maintaining compliance with SOPs.
• Foster a team environment that promotes growth and accountability.

Maintenance and Troubleshooting

• Ensure the effective execution of preventive maintenance schedules.
• Troubleshoot complex equipment issues and implement solutions promptly.

Compliance and Reporting

• Conduct audits to ensure compliance with gaming regulations.
• Prepare comprehensive maintenance and performance reports.

Training and Development

• Ensure gaming systems and practices align with regulatory and safety standards.
• Assist in managing audits and inspections to meet compliance requirements.

Reporting and Documentation

• Mentor technicians, providing ongoing training on the latest technologies.
• Evaluate team members’ performance and identify skill enhancement opportunities.

- Thực hiện kê khai và nộp các loại thuế theo quy định ( GTGT,TNCN,TNDN,…) hàng tháng, quý và năm
- Lập báo cáo quyết toán thuế cuối năm và các báo cáo tài chính liên quan
- Cập nhật, áp dụng các chính sách thuế mới theo quy định của pháp luật
- Trực tiếp làm việc với cơ quan thuế khi có phát sinh thanh tra, kiểm tra
- Hạch toán các nghiệp vụ kế toán thuế vào phần mềm ( MISA, FAST,..)
- Tư vấn, đề xuất các giải pháp tối ưu chi phí thuế cho doanh nghiệp một cách hợp pháp
- Lưu trữ hồ sơ, tài liệu liên quan đến thuế theo đúng quy định

- Thực hiện các bước trong quy trình bán hàng, thúc đẩy doanh số bán hàng tại cửa hàng phụ trách.
- Tạo lập mối quan hệ với khách hàng tiềm năng, tư vấn, giới thiệu sản phẩm kèm các chương trình khuyến mãi, thuyết phục khách hàng mua sản phẩm.
- Thường xuyên kiểm tra cửa hàng, chăm chút hàng hoá, giữ gìn vệ sinh sản phẩm, đảm bảo hàng hoá tại bộ phận được trưng bày đầy đủ, đúng quy cách theo chuẩn công ty.
- Tham gia và hỗ trợ các hoạt động được tổ chức tại cửa hàng.
- Thực hiện công tác thu ngân, kiểm tra và quản lý hàng tồn kho.
- Luôn duy trì và truyền tải hình ảnh đẹp của sản phẩm, của công ty tới khách hàng.
- Một số công việc khác theo sự hướng dẫn của Cửa hàng trưởng.

OVERVIEW OF POSITION

Reporting to Talent Acquisition Supervisor, the Talent Acquisition Officer plays a vital role in supporting COSMO’s recruitment and employer branding activities. This position requires a creative, young-minded individual who enjoys working with people and has the ability to turn ideas into engaging recruitment content.

The role focuses on talent sourcing, recruitment coordination, and communication, while also supporting HR engagement activities and administrative functions within the Talent Acquisition team. Creativity and teamwork are key in this role.

Duties may include but not limited to:

• Support the end-to-end recruitment process: job posting, sourcing, screening, interview scheduling, candidate communication, and follow-up.
• Coordinate with Department Heads and hiring managers to ensure smooth interview and selection processes.
• Prepare and update recruitment tracking reports, candidate databases, and hiring documentation.
• Create attractive job posts, graphics, and short videos for recruitment campaigns using Canva and basic video tools (CapCut, Canva, Tiktok etc.).
• Manage and post content on social media platforms (LinkedIn, Facebook, TikTok, etc.) to enhance employer branding.
• Assist in organizing career fairs, onboarding programs, and internal engagement events.
• Support employee activities such as monthly celebrations, company events, and team-building activities.
• Handle administrative and coordination tasks related to HR and recruitment operations.
• Provide general support to the HR team in daily activities and projects as required.

KEY FUNCTIONS

Recruitment and Selection

• Actively source candidates through job boards, online channels, and social networks.
• Conduct initial screening calls to assess candidate fit and interest.
• Coordinate with hiring managers for interviews, feedback collection, and selection updates.
• Maintain accurate and confidential recruitment files and candidate records.

Employer Branding & Creative Communication

• Design and publish eye-catching recruitment visuals, videos, and social media posts to attract candidates.
• Work with the HR team to plan and execute creative hiring campaigns and storytelling content.
• Contribute ideas for improving candidate experience and brand engagement.

Employee Engagement & HR Activities

• Support HR in implementing colleague engagement activities, including birthday events, service awards, or themed celebrations.
• Assist in internal communication efforts to promote a positive and fun work environment.
• Participate in planning and executing HR or company-wide events.

Administrative & Coordination Support

• Prepare and file HR-related documents, including new hire forms and onboarding materials.
• Support visa, contract, and onboarding paperwork when necessary.
• Maintain and update recruitment and event expense tracking.
• Provide timely administrative support to ensure team efficiency.

- Hybrid Job: Linh hoạt thời gian và địa điểm làm việc
- Tiếp cận khách hàng tiềm năng thông qua các kênh online (Facebook, Zalo,...).
- Tư vấn chi tiết cho khách hàng về các sản phẩm và dịch vụ của Wegames (PS4, PS5, Nintendo Switch, game, phụ kiện, dịch vụ sửa chữa,...).
- Giải đáp mọi thắc mắc của khách hàng về sản phẩm.
- Chốt đơn hàng và thực hiện các thủ tục bán hàng.

- Nhận yêu cầu của khách hàng, đặt hành trình; tư vấn, báo giá, điều kiện vé, quy định của hãng hàng không cho khách.

- Đặt booking, theo dõi thời hạn xuất vé, xuất vé, theo dõi tình trạng chuyến bay của khách, chịu trách nhiệm về các booking, các vé do mình đặt và xuất.

- Tiếp nhận các cuộc gọi hoặc email của khách hàng để tư vấn, giải đáp các thắc mắc của khách hàng có nhu cầu về vé máy bay, visa nhập cảnh, các hồ sơ pháp lý lãnh sự.

- Hỗ trợ các công việc khác có liên quan và báo cáo việc thực hiện công việc theo yêu cầu của bộ phận sales.

- Triển khai, giám sát các hạng mục thi công Điện - Cơ.

- Giám sát thi công Điện - Cơ, nhà thầu phụ (Các dự án cao tầng, nhà xưởng).

- Giám sát theo dõi sử dụng nguồn vật tư, thiết bị.

- Bóc tách khối lượng vật tư thiết bị, tính toán giá chào thầu cho các hạng mục MEP.

- Lập và triển khai bản vẽ thi công, biểu đồ nhân lực, biện pháp thi công các hạng mục công việc MEP.

- Phối hợp chặt chẽ với các đơn vị có liên quan tại công trường và dự án.

- Thực hiện các công tác liên quan đến lưu trữ hồ sơ của dự án.

- Nghiệm thu hạng mục thi công.

- Thực hiện các nhiệm vụ khác khi được cấp trên phân công.

Position Name: Assistant Talent Acquisition Manager - Retail
Job code: 124532
- Work Location: District 01, HCMC
- Monthly Salary: 18,000,000～25,000,000VND

1.1 Recruitment
• Develop and implement recruitment plans for both Head Office and Store positions.
• Manage the full recruitment process: posting jobs, screening CVs, interviewing, offering, onboarding, and employee integration.
• Build and maintain candidate databases and a network of potential talent.
• Propose and execute effective recruitment strategies aligned with the company’s business direction and manpower plan.
• Maintain and expand both internal and external recruitment channels; enhance the company's employer branding.
• Conduct training or coaching sessions on recruitment skills for related staff or stores when necessary.
• Propose or participate in the improvement of recruitment policies and procedures.

1.2 Training & Internal Communication
• Conduct onboarding and orientation training for new employees.
• Support the development of annual training plans and staff skill enhancement programs.
• Organize internal communication activities, employee events, and teambuilding programs to strengthen engagement.

1.3 Customer Service
• Coordinate with related departments to ensure a positive customer experience at stores.
• Respond to customer complaints and cooperate with the Sales Department to provide timely and appropriate solutions.
• Monitor customer feedback and report recurring issues to management.

1.4 HR Support
• Cooperate with GA and C&B teams when required.
• Perform other tasks assigned by the direct manager.