F&B Host / Nhân viên phục vụ

• Ensures guests are provided with professional and courteous services according to Hyatt’s standard.

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Ensures that minimum brand standards have been implemented.

• Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests

• Maintains par stocks of all equipment and guest supplies as required.

• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.

• Clears and resets counters or tables at conclusion of each course.

• Fully conversant with all aspects of the Micros System.

• Computes bill and accepts payment

• Performs the function of cashier as required.

• Verifies cash received ensuring only genuine money been collected.

• Verifies all credit cards presented by guest before to validity of the card.

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.