Hotel Manager

I- JOB SUMMARY

• Oversee the daily operations of our hotel as well as provide strategic direction. She/he will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

• Be responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.

• Be a team player and an effective leader, able to set examples and foster a climate of cooperation

• Enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

II- JOB SPECIFIC TASKS

• Supervise work at all levels (receptionists, kitchen staff, F&B, Spa, etc.) and set clear objectives

• Plan activities and allocate responsibilities to achieve the most efficient operating model

• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits

• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services

• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)

• Deal with maintenance issues, shortages in staff or equipment, renovations etc.

• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.

• Inspect facilities regularly and enforce strict compliance with health and safety standards

• Other tasks assigns by CEO/Chairman.