Marketing Officer (Ho Chi Minh Based)

Welcome to IHG and Crowne Plaza Phu Quoc Starbay. Now that you’re part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improvelet’s explain the role you will play. Let’s explain the role you will play.

What’s the job?

Provide a co-ordination and administrative service for the Marketing team to assist with revenue generation of the hotel.

• Support colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
• Prepare all administration documents required by the Hotel Marketing team.
• Develops the knowledge and skill capability on-property to create a winning competitive advantage to be in Marketing, PR & Communication.
• Continuously keeping up-to-date with technological development and improved ways of working and suggesting those to team members and managers.
• Liaise with Purchasing Department to brief suppliers for production when approval is obtained from all concerned parties for layout and copy.
• Stock control of collateral.
• Attend monthly S&M meetings.
• Attend to all S&M department mail and maintain a correspondence database.
• Update and improve website with content where appropriate.
• Support social media management and content creation.
• Co-ordinate generic IHG merchandise and hotel brand merchandise, including gift items.
• Deliver Crowne Plaza Brand Promise and Service Signatures to daily work.
• Actively ‘listens’ to guest sentiment on-line and ensure the resort responds accordingly.
• Responsible for the in-house point-of-sale materials and collateral such as brochures, presentations, monthly promotional posters, banners and leaflets, and ad-hoc announcement posters.
• Actively identify and engage influencers to share content about the property with their followers to drive awareness for the resort.
• Undertake additional duties as requested by the Director of Marketing & Communications.
• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.