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OVERVIEW OF POSITION
The Concierge – Cosmo Club serves as the face of the club, providing a premium level of service to all members and guests. This role is responsible for managing guest interactions, handling requests, coordinating internal services, and creating memorable, high-touch experiences. Working closely with the Host Manager and various departments, the Concierge ensures each visit to Cosmo Club reflects exclusivity, comfort, and impeccable attention to detail. The Concierge plays a critical role in upholding Cosmo Club's reputation for luxury service, maintaining discretion, and delivering personalized assistance to VIP guests.
Duties may include but are not limited to:
KEY FUNCTIONS
Member Engagement & Service Delivery:
Event & Reservation Coordination:
Internal Communication & Collaboration:
VIP & Loyalty Management:
Feedback Handling & Documentation:
To focus on Target Group – Horeca and assist the Target Group Management by involving to survey, research and analyze the Horeca segment’s needs to develop the Horeca Segment.
Function: Operations
- S/he will be cordinate with related depts in Stores and Head office to supervise the Operational process and assessment Operations Standard for Horeca customers in Stores every month.
- Identify the improvement areas with propose action.
Function: Pricing and competitors
- S/he will be resposnible to visit Competitors to collect the price, promotion and other sales policies related to Horeca segment. Then summary the report of Price Index and Competitors’ activities weekly, propose the action.
Function: Customer activities
- S/he will be accountable to work with Store team to organize the Store actvities for Horeca customers.
- S/he will be visit customers together with Sales Force (if any) to collect specific customer’s feedback, gather the feedbacks, identify the improvement area.
Function : Report and communicate all customers market and competition information needed, requested and useful enabling us to GENERATE VALUE. Use all tools and solutions providing to make things happen, effective and efficient
- Creating detailed reports on Market and Customers’ insight to inform decision-making accorss depts.