Việc làm cho sinh viên Đại học Kinh tế - ĐH Đà Nẵng

• To ensures the smooth and efficient operations of Reservations department through prompt, effective and proper service to achieve room revenue target.
• To ensure guest satisfaction, anticipate and exceed guest expectations promptly.
• To ensure all guest needs are dealt with accurately and efficiently.
• To ensure all internal and external customers are treated with highest priority and respect.
• To be aware of the duty timings, arrive on shift at least 10 minutes prior to commencement of duty, update self on any important communication.
• To handle all incoming calls effectively with a professional and informative approach as per the Reservations call standards.
• To be fully aware of rate structure, packages structure, selling strategy, top accounts, guarantee or cancellation policy, forecast for the month and overall hotel budget.
• To ensure all reservations are entered in the PMS accurately with all records maintained.
• To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.
• To be fully aware of all Events, Exhibitions, Conferences, Conventions and any other parameters influencing the hotel revenue positively or adversely.
• To keep yourself updated of the selling strategy and occupancy trend of the times ahead.
• Be aware of the Market Segmentation and Source of Business linkage to rate codes.
• Follow the procedure for correspondence check ensuring any errors if at all are eliminated and ensure all Interface bookings are updated with proper details.
• To ensure calls to be answered within 3 rings.
• To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.
• To ensure that the reservations tray is cleared before leaving for the day.
• To be fully aware of the product, city, competitor hotels etc.
• To keep work area tidy and clean at all time.
• To ensure all departmental equipment is well maintained.
• To be fully aware of the emergency procedures i.e. Fire, Power failure, Bomb threat, death and to have full knowledge of Health and Safety procedures.
• Shift work will be required to cover the operations of the Department.
• Complies to the company policies.
• Takes on other tasks in addition of the ones stated, in a reasonable framework.
• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
• Models the company’s culture, vision, mission and core values at all times.

• Investigate complaint regarding Service Centre and take appropriate action to resolve the dissatisfaction.

• Ensure that enough associates are available to serve the call.

• Assist Team Leader - Service Centre in training new associates and provide periodically familiarization tour of the hotel to achieve a good performance.

• Monitor the performance of the PABX, voice mail, call accounting system (if any).

• Ensure the maintenance order for the guest telephone set repaired within the set standard.

• Carries out any other reasonable duties and responsibilities as assigned.

• Answers all internal generated guest and delivery-related associate calls. Must speak slowly and clearly so that the other caller can hear clearly and all In House guest to be address by guest name at least three times during the conversation.

• Dispatches delivery/request, Engineering, Housekeeping, Laundry, In Room Dining, and Luggage Assistance and to other’s related department/section with a proper follow-up and follow through.

• Answers guests’ questions and assists them with their needs, ensuring all requests are followed through and completed.

• Handles guests’ complaints and takes action to resolve problems.

• Accepts and relays guests’ messages, either manually, written or through voice mail system.

• Takes requests for wake-up calls and follows through to ensure guests receive their wake-up call at the requested time.

• Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Duty Manager.

• Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited.

• Maintains up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.

• Has extensive knowledge of the Room Service and Beverage Menu and provides guests with further information than what is on the menu.

• Provides a professional and immediate response to guests concerning all menu items and their preparation.

• Greets guests with a cheerful and pleasant voice using guests’ names at least three times during conversations.

• Performs functions of a concierge, their duties and requests, via telephone.

• Responds to emergency situations calmly and effectively, according to hotel guidelines.

• Creates an organized, cooperative, and well run work environment by completing shift checklist and following through on responsibilities.

• Helps to identify process problems and deficient areas in the hotel and suggests solutions for permanent fixes.

• Performs other duties as requested by management, willing to work long hours if require during busy period or short manning, during weekends and public/festive holiday.

• Be familiar with all food outlet menus and specials, including seasonal changes and special promotions.

• Sắp xếp gọn gàng các trang thiết bị, thực phẩm trong bếp;

• Sơ chế và thực hiện các món ăn theo yêu cầu của bếp chính;

• Thực hiện các yêu cầu của người quản lý;

• Dọn dẹp vệ sinh khu vực Bếp;

• Rửa bát, công cụ dụng cụ trong bếp.