Assistant Executive Housekeeper/ Trợ Lý Trưởng Bộ phận Buồng Phòng

• Delegate to, supervise all staff within the department, and assist them in preparing work schedules.
• Conform to and enforce policies, procedures, rules, and regulations as laid down by RHG’s and the Hotel in order to achieve the highest levels of uniformity and guest service.
• Performs special duties as required by the Executive Housekeeper.
• Responsible for the cost-effective rostering of all staff in the Housekeeping Department and Public Area cleaning.
• Coordinate with Executive Housekeeper in rostering, to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.
• Monitor staff attendance and assist in planning work schedules.
• Prepare various monthly reports as required.
• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole, explaining new directions and policies and procedures at the same time.
• Assists Executive Housekeeper to prepare the annual capital budget.
• To control losses on mini-bar and obtain higher sales.
• Responsible to ensure that all staff under jurisdiction is at all times immaculately groomed, e.g.: correct and complete uniform, personal hygiene, i.e., hair, make-up etc.
• Identify training needs, develops formal training plans and implements training sessions.
• Establishes and maintains effective employee relations.
• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
• Through close supervision recommend improvements and changes to the operation of the department, especially concerning creating better service standards, increasing revenue and reducing costs.
• Responsible to ensure that all stock/linen levels and usage are effectively and cost efficiently controlled.
• Coordinate with Executive Housekeeper to plans and organizes regular departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
• Identify and develop leadership qualities among subordinates in order to guide them towards the path of career enrichment with both RHG’s and the Hotel, and additionally provide the Hotel with a source for future management.
• Have a good relationship with all colleagues.
• Be understanding, supportive, encouraging and helpful to all.
• Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
• Participate in providing and receiving constructive criticism concerning the department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.
• Performs related duties and special projects as assigned.
• The Assistant Executive Housekeeper is responsible and accountable for maintaining the highest standard of room, laundry and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff. The Assistant Executive Housekeeper must be fair and just in any staff disciplinary action as required.

• Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
 Performs other duties required to provide the service brand behavior and genuine hospitality

• Adheres to hotel policies and procedures

 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
 Communicate effectively with guests, co-workers and the manager
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
 At all times projects a favourable image of the Hotel to the public
 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
 Attends work on time as scheduled.
 Follows safety and security rules and procedures