Oku Server - Nhân Viên Phục Vụ_Oku

- You personalize interactions within the service process, aiming to make each visit to the Oku Restaurant as memorable and unique as possible.

- Tailor menu recommendations to guests for both food and beverage items. You do this by genuinely listening to the guest’s preferences, allergies or intolerances then making recommendations accordingly.

- Acknowledge guests and remember dining preferences, allergies or intolerances as well as their names and preferred seating. You look for opportunities to positively surprise guests through small or large gestures and acts of kindness.

- You know how to upsell quality products and use suggestive selling in order to complement products, resulting in a higher average spending and overall revenue increase.

- You oversee the amount of work and are pro-active in asking for assistance from colleagues whenever required.

- You have an outstanding product knowledge in order to guide our guests following potential allergies and intolerances.

- You remember and take orders without prompting, resulting in a seamless service delivery.

- Ensure all tables are setup according to the Oku standards and that service stations are fully stocked and ready for operation.

- You are responsible for recording orders through the Point of Sale system and actively monitor preparation times in order to deliver food & beverage items within a timely manner.

- You responsibly handle cash and credit card payments, by carefully recording transactions in the Point of Sale System, resulting in an accurate daily report at the end of the day.

- Make sure the restaurant and the surrounding areas are spotlessly clean. You do this by following cleaning checklists, but also by taking control and inspect the areas on a regular base.

- You have the knowledge to solve problems on the spot, but also knows when to ask for assistance from colleagues. Always follow up on guest issues and report occurred problems to the management.

- You are able to provide beverage suggestion based on guest preference and you will be capable to perform a professional wine service as well as other beverage service.