ABOUT THE ROLEAs our Client Experience & Onboarding Specialist, you will lead the design and execution of workflows that minimize friction and maximize satisfaction during the customer journey. You will play a key role in shaping the support infrastructure and onboarding process across a hybrid suite of internal and third-party tools used in our white-label service offerings.You will also act as the Subject Matter Expert (SME) for the technical implementation and usage of third-party platforms, ensuring that both clients and internal teams are well-supported and aligned. This includes providing direct client-facing guidance, training, and coordination for onboarding projects where third-party software is involved. Key ResponsibilitiesOwn the client onboarding process from initial engagement to full adoption, ensuring a consistent and positive experience across all touchpoints.Design and continuously improve workflow documentation, training assets, and support journeys to reduce barriers to product uptake.Serve as the SME for key 3rd-party platforms used within our white-label services, maintaining up-to-date product knowledge and offering technical guidance during onboarding.Act as a trusted point of contact for new clients, guiding them through technical, operational, and service-related onboarding steps.Coordinate closely with internal stakeholders to ensure the timely and accurate setup of client configurations, workflows, and integrations.Collaborate with product, operations, and customer service teams to identify friction points and implement solutions that enhance client satisfaction.Support the evolution of internal support frameworks, including feedback loops, help desk optimization, and success metrics.Work closely with regional and international stakeholders to align best practices across geographies and ensure a scalable onboarding strategy.