Tổng hợp việc làm cho sinh viên Đại học Bà Rịa - Vũng Tàu theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
SCOPE OF WORK
The Guest Experience Supervisor is responsible for delivering exceptional service standards and creating memorable experiences for all guests at NOX Beach Club. This role ensures smooth daily operations, supervises guest-facing staff, manages service recovery, and works closely with the F&B leadership team to enhance guest satisfaction, brand reputation, and overall operational excellence.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Duties may include but not limited to:
Guest Experience & Service Quality
• Ensure all guests receive exceptional, personalized, and timely service throughout their visit.
• Monitor guest flow, seating, table arrangements, and beach area service to ensure a seamless experience.
• Collaborate with the F&B team to maintain brand service standards and implement guest experience initiatives.
• Manage VIP, VVIP, and special-occasion guests, ensuring tailored services.
• Handle guest inquiries, special requests, and complaints with professionalism and efficiency.
Events & Special Occasions
• Coordinate guest-related arrangements for events, parties, group bookings, and celebrations at NOX Beach Club.
• Ensure smooth communication with Sales, Marketing, and other departments for event execution.
Guest Feedback & Service Recovery
• Monitor guest satisfaction through direct feedback, surveys.
• Analyze guest experience data and collaborate with management to implement improvement plans.
• Lead service recovery efforts and ensure follow-up communication when required.
Operational Leadership
• Supervise the daily front-of-house operations at NOX Beach Club.
• Support team scheduling, task delegation, and shift briefings to ensure readiness and service consistency.
• Work closely with the Outlet Manager to coordinate entertainment, events, and operational activities.
• Ensure compliance with resort policies, health & safety standards, and F&B operation guidelines.
Team Management & Training
• Lead, coach, and develop team to deliver outstanding hospitality.
• Conduct service training, grooming checks, and performance feedback.
• Promote a positive working environment that encourages teamwork, communication, and professional growth.
Reporting & Administration
• Prepare daily reports on guest comments, operational issues, and team performance.
• Support in inventory checks, requisitions, and administrative tasks as assigned.
• Contribute ideas for service enhancements, upselling strategies, and guest engagement programs.
Others assigned related duties from line manager and the Company
- Rà soát cập nhật hình ảnh các trang OTA
- Chỉnh sửa các cài đặt tiện ích các kênh OTA
- Chuẩn hóa lại giao diện hiển thị
- Rà soát các lỗi phát sinh với các đối tác OTA để yêu cầu chỉnh sửa
- Tổng hợp các lỗi báo cáo hàng tháng
- Hỗ trợ các đơn phòng và liên quan nghiệp vụ OTA cùng đội nhóm
- Tư vấn và phản hồi khách hàng qua các trang trực tuyến
📣 QUÁN HẢI SẢN TỰ DO 2 TUYỂN NHÂN VIÊN LÀM TẾT 📣
📍 Địa chỉ làm việc: 333 Nguyễn Phước Lan, Hoà Xuân, Đà Nẵng
🔥 Thời gian làm việc: Bắt đầu từ 26/1/2026
👉 Luơng X3 Từ 28 Tết đến Mồng 6 Tết
💰 Mức lương hấp dẫn:
• Ca gãy: 400.000đ -450.000đ / ngày + tip cao+ bao ăn theo ca.
• Full ca: 750.000đ-800.000đ / ngày + tip cao+ bao ăn theo ca.
🍽 Công việc:
• Phục vụ, tiếp thực, hỗ trợ quán (sẽ được hướng dẫn cụ thể)
• Môi trường làm việc vui vẻ,hoà đồng.
📞 Liên hệ đăng ký: 0867865707 (Ánh)
⚡ Ưu tiên các bạn nhanh nhẹn, chịu khó – làm xuyên Tết là có tiền liền tay!