Việc làm cho sinh viên Đại học Bách khoa Hà Nội

POSITION SUMMARY:

Responsible for receiving guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner.

RESPONSIBILITIES:

- At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times.

- Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled.

- Adhere to guest contact standards at all times.

- Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests.

- Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in.

- Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert.

- Knowledgeable in assisting guests in requests for transport and other information.

- Knowledgeable of the events of the day and of daily Hotel activities.

- Knowledgeable of VIP guests and whenever possible addresses such guests by name.

- Has presence and alerts Security or Guest Service Manager whenever a suspicious looking person or troublemaker is present.

- Keep alert for guest entering and leaving the hotel. Suspect guests (including those engaged in competitor analysis, suspicious looking characters, etc.) should be relayed immediately to the Front Office Manager.

- Conversant with emergency evacuation and fire procedures.

1. Chăm sóc khách hàng lưu trú tại khách sạn 
2. Giải quyết phàn nàn của khách lưu trú tại khách sạn 
3. Bán những sản phẩm dịch vụ của khách sạn như : Tours, Xe, Spa, nhà hàng ... 
4. Xin reviews của khách hàng, xử lý vấn đề reviews của khách hàng 
5. Đưa ra Quy trình chăm sóc khách hàng theo tiêu chuẩn 
6. Chịu trách nhiệm với quản lý và giám đốc điều hành về KPI như : Doanh số dịch vụ tours, xe, spa và lượng reviews hàng tháng 
7. Làm việc hòa đồng với team 
8. Làm các form welcome guest như : welcome letter, decor honeymoon room, suite room  
9. Các yêu cầu khác sẽ được quản lý trao đổi khi phỏng vấn và training