Việc làm cho sinh viên Đại học Công nghệ Vạn Xuân

ABOUT THE ROLECrossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.We are looking for a customer-centric agent with extensive communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers and your efforts will drive customer satisfaction, happiness, growth and bring added value to the organization. This role is perfect for you if you are a self-starter, have at least 1 year of experience in customer service backed by proven tracked record implementing top notch customer service programs, policies and processes. WHAT YOU WILL DO- Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner- Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US- Identify and escalate issues to higher-level management when necessary- Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on-time fulfillment and suggest item substitutions when necessary- Adhere to performance metrics to meet service level expectations and assigned KPIs- Participate in constructive quality feedback sessions with managers to enhance performance

Company overview  is a Mega Value Innovator in Entertainment headquartered in Korea, since its foundation in 2002, Smilegate has continuously strived for happier lives and a more hopeful society by developing and providing quality games and content. Smilegate operates businesses in areas of game development and services, investments, and social contributions; develops and discovers various games and cultural content; and provides them as global services by increasing their value. The representative game is CROSSFIRE that world’s no.1 online FPS game with more than 670 million players from 80 countries, has surprising records such as having over 8 million concurrent users, has reached $10.5 billion sales revenue since its global launch. Smilegate VietnamEntering the Vietnam market from 2023, Smilegate Vietnam‘s mission is to provide stable development & operation of the Smilegate platform and services, expanding beyond the development center to the region and expanding into an Asian hub. What You‘ll Do Identify test scenarios, estimate test effort, and create test plans.Develop, maintain, and execute comprehensive test cases / test scripts to ensure product quality and compliance with requirements.Create and manage test documentation, including test plans, strategies, traceability metrics, test reports, and defect reports with risk assessments.Perform functional, regression, performance, usability, and end-to-end testing for new releases and change requests.Identify, report, and track defects effectively, working closely with development teams for timely resolution.Regularly update the test lead on progress and testing status.Analyze user scenarios to proactively identify potential issues and recommend enhancements for an improved user experience.Collaborate with cross-functional teams, including developers, product managers, and automation engineers, to drive continuous improvement in software quality.Conduct exploratory and user acceptance testing to validate the software meets business and user requirements.Support automation initiatives by working closely with the automation team to enhance regression test coverage.Utilize AI-driven tools and methodologies to optimize testing processes and improve efficiency.Actively participate in Agile ceremonies such as stand-ups, sprint planning, backlog refinement, and retrospectives.Continuously research and propose improvements in QA processes, tools, and best practices to enhance testing efficiency and effectiveness.

CUKCUK is the product of MISA Joint Stock Company – one of the leading IT companies not only in Vietnam but also in the Asia-Pacific region. With more than 31 years of development, we are always proud of being the specialist in providing comprehensive and effective management and operation solutions of businesses from all sizes; administrations and non-business organizations such as schools, hospitals, committees, courts, …; household businesses such as restaurants, retail stores, … and more than 1 million individual usersJob Description• Searching for agents, establishing distribution channels for products/services in the target market, and supporting partners in promotion and sales• Market researching (Market, Competitors, Customers) is conducted to advise the leadership in making decisions regarding the selection of target markets and entry methods• Collaborating with relevant partners to enhance the value of products/services, build the brand, or expand the market• Researching and promoting the product development process in a localized direction, ensuring compliance with local government policies and regulations

• Take part in the development of projects as: LOS/Card/CRM ……• Cooperate effectively with Vendors / partners of FE to delivery technical requirement, design, UAT, go-live phases to deliver Change Request• Expliciting requirement and critically analyzing from business users, fully aligned with all stakeholders• Work in conjunction with business users and other IT teams, responsible for the review application test scripts, scenarios & test plans that validate initial business requirements• Conduct analysis of business and user needs in order to understand requirements.• Convert and maintain the requirements/needs into technical models/terms/document.• Join to support Level 2 for production issues

- Lập, triển khai & chịu trách nhiệm trước Ban Giám đốc về việc thực hiện kế hoạch, mục tiêu kinh doanh theo phạm vi phụ trách;- Cập nhật, phân tích, tổng hợp và cung cấp kịp thời các thông tin thị trường, các đối thủ cạnh tranh và các chính sách của Nhà nước liên quan đến việc bán hàng để tham mưu cho Ban Giám đốc trong việc đưa ra chính sách bán hàng hiệu quả, phù hợp với từng thời điểm;- Triển khai thực hiện các công việc do Ban giám đốc phân công trong các hoạt động liên quan tới Phòng kinh doanh như: các chương trình tiếp thị, các sự kiện tại phòng trưng bày, lái thử xe, các khoá hướng dẫn sử dụng xe cho khách hàng, làm việc với nhà nhập khẩu, các đối tác, đào tạo nội bộ... hoặc trong việc hỗ trợ với các bộ phận khác ở vị trí tương đương trong các phong trào, hoạt động cần sự phối hợp chung của các bộ phận của Công ty;- Quản lý, giám sát chặt chẽ thông tin khách hàng, đơn hàng, các chỉ tiêu doanh số: xe, phụ kiện, bảo hiểm... của Phòng mình phụ trách; kịp thời đưa ra những biện pháp hỗ trợ hoặc chấn chỉnh trong quá trình thực hiện công việc để hoàn thành các chỉ tiêu được giao.- Trực tiếp tham gia giải quyết các khiếu nại của khách hàng do TVBH Phòng mình phụ trách, đưa ra đề xuất, tham mưu cùng cấp trên giải quyết các khiếu nại, đảm bảo chỉ số hài lòng của khách hàng;- Gương mẫu chấp hành nội quy của Công ty, đồng thời đôn đốc, hướng dẫn các nhân viên trong Phòng chấp hành nghiêm chỉnh các quy định của Công ty;- Thực hiện các công việc khác theo sự phân công của Ban Giám đốc.

Design, develop, and manage scalable data pipelines and ETL processes using AWS Glue, Lambda, and MWAA (Apache Airflow on AWS).Build and optimize data lakes and data warehouses using Amazon S3, Redshift, Iceberg, and DynamoDB.Integrate and monitor data workflows via SNS, CloudWatch, and Datadog.Design and implement data modeling and storage strategies in MySQL, Oracle, and PostgreSQL.Architect and implement big data platforms with focus on performance, scalability, and maintainability.Collaborate with cross-functional teams to analyze business requirements and translate them into data solutions.Support ongoing operations and resolve data issues involving application-layer and cloud infrastructure.

1. Develop and drive BI strategy to promote data-driven decision making and customer-centric approachesFormulate and implement a comprehensive business intelligence aligned with the company’s goals2. Reporting and DashboardProactively provide insightful information via reports or presentations3. Analyze and segmentate customersPerform evaluation and analysis of customer data sources including potential and existing customers based on financial and non-financial criteriaDevelop criteria to evaluate the value customers bring to the company throughout the customer life cycle (Customer Lifetime Value).Develop a set of customer segmentation criteria and perform customer segmentation in accordance with the business goals of the company/division in each periodBuild customer management and customer segments management reports on diverse criteria (financial and non-financial)Based on customer value assessment reports, proactively propose initiatives to develop new customer groups and reduce the churn rate of existing customers and increase the value of the company‘s existing customerDevelop tools and systems to manage customer data (CRM, CDP), automation tools to attract potential customers (social, referral), and loyalty system (loyalty customer platform)4. Build, implement, and manage customer policies by segmentDevelop and implement processes of customer identification, segmentation and allocation according to the approved set of customer segmentation criteriaCoordinate with related departments/business divisions to implement and monitor the process of identifying, segmenting and allocating customers on the systemDevelop customer management policies by channel, by management object to increase the value and cohesion of customers with the companyCoordinate with other departments to implement and monitor customer management policies5. Monitor, evaluate, and report the effectiveness of customer collection programs and policies6. Manage, delegate, evaluate, train, and develop staff within the functional team to ensure the operation

Position OverviewJoin our dynamic and innovative team as a Senior Robotics Mechatronics Engineer to lead the design and development of cutting-edge AI-powered robotic collectible figures. You'll play a pivotal role in bringing our unique vision to life, integrating high-quality design aesthetics with precise mechanical movement and expressive AI-driven interactions.Key ResponsibilitiesLead the conceptualization, design, and prototyping of intricate mechanical systems for robotic collectible figures, transforming creative visions into robust, manufacturable solutions.Design, develop, and rigorously test advanced actuation systems, including custom servo motors, precise gearboxes, and sophisticated control mechanisms.Collaborate cross-functionally with Electrical, Software, and AI Engineers to ensure seamless integration of mechanical designs with embedded electronics and intelligent control algorithms.Drive design optimization for mass production, focusing on manufacturability (DFM), cost-efficiency, and scalability while maintaining high-quality standards.Conduct thorough mechanical analysis (e.g., stress, tolerance, fatigue) and validation testing to ensure product reliability and durability.Research and evaluate new materials, manufacturing processes, and technologies to continuously innovate product capabilities.

- Quản trị, giám sát và vận hành hệ thống an ninh bảo mật của VRB, bao gồm: tường lửa (Firewall), hệ thống phát hiện và ngăn chặn xâm nhập (IDS/IPS), hệ thống quản trị sự kiện bảo mật (SIEM), bảo mật endpoint, DLP, anti-virus,.... - Xây dựng, thiết lập và tối ưu hóa các chính sách, cấu hình và quy tắc bảo mật trên các hệ thống CNTT, đảm bảo an toàn hệ thống, dữ liệu và người dùng trong toàn ngân hàng. - Tham gia lập kế hoạch, thực hiện kiểm tra, đánh giá và phân tích rủi ro an toàn thông tin định kỳ hoặc đột xuất đối với các hệ thống CNTT, ứng dụng nghiệp vụ và hạ tầng mạng tại VRB. Phối hợp xử lý và điều tra các sự cố an ninh mạng, bao gồm phát hiện, phân tích nguyên nhân, khoanh vùng, ngăn chặn, khắc phục hậu quả và báo cáo sự cố bảo mật.- Nghiên cứu, đề xuất và triển khai các giải pháp bảo mật mới, công nghệ an ninh mạng tiên tiến, đáp ứng yêu cầu phát triển hệ thống CNTT của VRB.- Tham gia xây dựng, rà soát, cập nhật các chính sách, quy trình, quy định và tài liệu nội bộ về an toàn thông tin, phù hợp với quy định của pháp luật, Ngân hàng Nhà nước và tiêu chuẩn quốc tế (ISO 27001...).- Tham gia triển khai các dự án CNTT tại VRB.

We are a software company based in Auckland, New Zealand with an office in Hanoi, Vietnam. We are looking for a software developer to join our friendly team.This role offers:A flexible work environment with a tight-knit and supportive team.Responsibility and autonomy. We are a small team achieving big things, and want you to bring your best and take ownership of your work.We are a New Zealand-based software company with a growing presence in Vietnam.You will join as the first developer in Vietnam dedicated to AQT (Advanced Query Tool), collaborating closely with our NZ-based team. You will work alongside members of our team from our sister company, Trail.About UsAQT (Advanced Query Tool) is a powerful Windows desktop application used by data professionals in banks, government agencies, and enterprises around the world. It supports all major relational databases and is trusted for its speed, flexibility, and reliability when working with large, complex datasets.We’re a small, product-led team, focused on shipping high-quality software that solves real problems for technical users. If you like working on products with real impact, you’ll fit right in.The RoleWe are seeking a software developer to join our team full-time. You will be employed in Vietnam and work closely with our product and engineering leads based in New Zealand.You’ll be helping us modernize AQT by migrating from VB.NET to C#, updating the UI, and adding features that improve the experience for technical users.If you join us, you will be:Contributing to the migration of our legacy desktop application from VB.NET to modern C#Enhancing features used by power users daily including query editing, schema browsing, and data toolUpdating and improving our user interface using modern front-end technologiesBuilding new, exciting features that make the product even more valuable to our customers

- Quản lý và điều hành toàn bộ hoạt động xuất nhập khẩu của công ty.- Kiểm tra chứng từ hàng nhập, kiểm soát, cập nhật kế hoạch nhập hàng cho các bộ phận liên quan.- Làm việc với các công ty dịch vụ và quản lí khai báo hải quan, xử lí các vấn đề phát sinh với cơ quan Hải quan.- Quản lý, thực hiện báo cáo thanh khoản hợp đồng gia công, báo cáo quyết toán.- Theo dõi, giám sát công việc của nhân viên phòng xuất nhập khẩu.- Báo cáo công việc với cấp trên.- Phối hợp xử lí công nợ hàng tháng với bộ phận kế toán.- Cập nhật triễn khai thực hiện các luật mới.

Phân tích và khai thác dữ liệu: Thu thập, làm sạch và xử lý dữ liệu từ nhiều nguồn khác nhau để phục vụ phân tích.Phát hiện xu hướng và đưa ra dự báo: Sử dụng các phương pháp phân tích để nhận diện các mô hình và xu hướng trong dữ liệu.Quản lý rủi ro và gian lận: Hỗ trợ phát hiện các giao dịch bất thường, đánh giá rủi ro tín dụng và tối ưu hóa các quy trình kiểm soát rủi ro.Cá nhân hóa trải nghiệm khách hàng: Phân tích dữ liệu để cải thiện sản phẩm, dịch vụ và tối ưu hóa chiến lược tiếp cận khách hàng.Hợp tác với các phòng ban: Làm việc cùng các bộ phận kinh doanh, Công nghệ, quản lý rủi ro để triển khai các giải pháp dữ liệu.Triển khai và giám sát hệ thống AI/ML: Đưa các mô hình vào vận hành, theo dõi hiệu suất và tối ưu hóa hoạt động.Cập nhật công nghệ mới: Theo dõi xu hướng công nghệ, nghiên cứu và áp dụng các phương pháp tiên tiến vào công việc.

Develop game content using the Unity engineDevelop tools necessary for game production and collaboration

About Vivu JourneysFounded in 2019, Vivu Journeys is a proudly independent Destination Management Company (DMC) under the um-brella of Thien Minh Group (TMG)—one of Asia’s leading travel and hospitality groups. With a deep-rooted passion for authentic and immersive travel experiences, Vivu Journeys operates in Vietnam, Laos, Cambodia, Thailand, the UK, Portugal, and Spain, with exciting plans to further expand our global footprint.Unlike traditional DMCs that primarily act as intermediaries between local suppliers and international tour operators, Vivu Journeys goes a step further. We not only connect our partners with trusted suppliers but also design and operate our own signature travel products, offering a consistent, high-quality experience across all destinations. Our direct ac-cess to TMG’s broader hospitality ecosystem enables us to create truly integrated travel solutions.TMG brings together four core pillars:• DMC Services through Vivu Journeys• Hospitality, including 11 hotels and 7 river and sea cruise vessels• Aviation, with a fleet of 3 seaplanes operating in Vietnam and a bold vision for regional airline expansion• Online Travel Technology, led by one of Vietnam’s top online travel platforms, fully developed in-houseBacked by decades of experience and an agile, entrepreneurial spirit, Vivu Journeys is redefining the DMC experi-ence—combining local expertise, in-house assets, and innovation to deliver truly unforgettable journeys.POSITION OVERVIEWWe are looking for a passionate and driven FIT Sales & Reservations Manager to lead our dynamic team at Vivu Jour-neys. This role is more than just management—it is about leadership, transformation, and growth. You will be respon-sible for overseeing our FIT Sales & Reservations operations with the hunger of a top-tier salesperson and the resili-ence of a true leader.This role requires someone who thrives on challenge, is energized by targets, and is always striving for more. You’ll coach and develop your team to be their best, optimize systems and processes, and build powerful relationships with our partners and customers. KEY RESPONSIBILITIES1. Sales Leadership & Growth• Drive FIT sales strategy in alignment with company goals, aiming for aggressive revenue growth and market share.• Foster a hungry sales culture with a strong “test & learn” mindset—encouraging experimentation, learning from failure, and continuous improvement.• Personally engage with high-potential leads and strategic opportunities to maximize conversions and build long-term partnerships.• Track sales KPIs (conversion rate, revenue per inquiry, etc.) and take data-driven actions to exceed targets.• Create a team culture who are active in seeking enquiry, and not just responsive to those that have been sent. 2. Team Development & Coaching• Inspire and lead a team of FIT sales & reservation executives to consistently deliver high performance.• Provide hands-on coaching, frequent feedback, and personal development opportunities.• Conduct regular one-on-ones, role-plays, and workshops to sharpen commercial acumen and customer han-dling skills.• Create a team culture that values curiosity, ambition, ownership and support whilst maintaining a laser focus on results. Whereby every enquiry received is treated as gold. 3. Process Improvement & Innovation• Review current tools and processes and redesign where needed to boost efficiency, quality, and client satis-faction.• Implement continuous improvement initiatives to streamline quoting, communication, and booking workflows.• Introduce and test new approaches, products, or technology where appropriate.4. Client Experience & Relationship Management• Build and maintain close relationships with key clients, ensuring an exceptional and proactive customer jour-ney. Our expectation is for monthly check ins with all key FIT partners. • Our aim is for our booking process to be the best of any DMC, globally. • Continuously challenge the status quo—never be satisfied with current customer satisfaction levels, always seek opportunities to improve.• Ensure inquiries are handled with speed, accuracy, and a deep understanding of client expectations and brand tone.5. Cross-functional Collaboration• Work closely with Product, Business Development, Marketing and Operations teams to ensure seamless ser-vice delivery.• Provide market and customer insights to shape future products and offers.• Contribute to internal training and sales enablement across the wider team.

Creates and modifies the standard designs of equipment, systems, or installations, including standard specifications for manufacturing, fabrication, or construction, for assignments classified as low to medium complexity, using standard design concepts.CORE RESPONSIBILITIESTechnical contribution• Designs engineering solutions, including drawings and calculations according to contractual specification.• Creates or reviews engineering drawings, specifications and plans required by manufacturing, fabrication, or construction.• Contributes to design reviews and design verification, modifies design, as necessary.Customer and Sales• Contributes to preparation of specific aspects of design assignments to meet the contractual obligations, while adhering to relevant standards, safety, and quality.• Participates in project meetings and presents specific aspects of design assignments.Technical leadership and knowledge sharing• Contributes and shares experiences in workshops pertaining to engineering design, tools, and processes.• Shares best practices and lessons-learned documentation across different projects.Processes and tools• Uses standard processes and tools and assists in developing new processes and tools for the reuse of technical solutions.• Reports process and tool inefficiencies and suggests ideas for improvement.Risk and opportunity management• Supports technical risk assessments and implements the resulting actions in their projects.Contract management• Ensures that Bill of Materials (BOM) for the project meets contractual obligations and project gross margin requirements by not generating Project Left-Over Material (PLOM).• Identifies and implements variation requests to support contract claims based on the approval from project manager.Planning and control• Follows work plans and cost estimates provided by the project manager.• Ensures quality and timely implementation of projects within the targeted cost.Supply Chain management• Collaborates with the Supply Chain function and the Project Manager(s) to meet the contractual requirements.Manufacturing and Testing• Coordinates with Manufacturing and Testing functions to ensure the designs are appropriately manufactured/staged and tested.• Updates the engineering deliverables as-built.Commissioning and Service• Coordinates with commissioning / service functions to ensure the designs are appropriately installed and commissioned and updates the engineering deliverables post installation and commissioning (if applicable as part of the contract).

To be responsible for selling to dealers in Decorative segment in assigned areas. The incumbent of this job will:- Be responsible for MC centers and dealers by increasing sales, coordinating, reporting, collecting market information, payment collecting to ensure that sales targets are achieved, and Jotun has good business as increasing profitable sales, sales budget and profit margin;- Provide customer services by receiving complaints, following-up and resolving claims to ensure customers’ satisfaction;- Keep abreast of market situation by collecting information on customers in order to stay competitive.******Chịu trách nhiệm thúc đẩy doanh thu bán hàng Sơn Trang trí tại các Đại lý ở khu vực được phân công (Thái Nguyên), bao gồm nhưng không giới hạn các công việc như sau:- Chịu trách nhiệm tăng doanh số, điều phối, báo cáo các hoạt động liên quan tại các Trung tâm Pha màu và Đại lý của Jotun, theo dõi công nợ, đảm bảo đạt được mục tiêu doanh số bán hàng bằng cách tăng doanh thu, quản lý ngân sách tốt và đạt tỷ suất lợi nhuận cao;- Hỗ trợ chăm sóc khách hàng: tiếp nhận khiếu nại, theo dõi và giải quyết khiếu nại, đảm bảo sự hài lòng của khách hàng;- Bám sát tình hình thị trường: thu thập, khảo sát thông tin thị trường và khách hàng để duy trì sức cạnh tranh của thương hiệu Jotun.

- Quản lý và mua hàng cung ứng nguyên vật liệu- Quản lý và phát triển nhà cung cấp- Tạo PO, Closing hàng tháng với vendor- Chứng nhận linh kiện trước khi đưa sản xuất hàng loạt- Quản lý thông tin với vender- Công việc khác trao đổi trực tiếp khi phỏng vấn