Việc làm cho sinh viên Đại học Công nghiệp Hà Nội

POSITION SUMMARY:

- Under the guidance of the Engineering Department’s Policy & Procedures you will be responsible for the maintenance and working order of the building, its equipment and all physical assets which plays a key role to ensure a great guest and colleague experience.

RESPONSIBILITIES:

- Trouble shoot equipment, systems and facilities and make appropriate repairs. Tasks include but are not limited to painting and wallpaper repair, tub and sink repair, outlet and bulb replacement, woodworking, concrete and tile repair.

- Perform preventative maintenance in guest rooms and on equipment including laundry equipment, heating and air conditioner units, ice machines, spa equipment, fire extinguishers, fire/smoke alarms, lawn sprinklers, kitchen appliances and plumbing. Maintenance is performed as required by the manufacturer and in accordance with warranty specifications.

- Perform swimming pool and spa maintenance duties according to manufacturer specifications and local Health Department Regulations.

- Assist with outdoor seasonal work including lawn mowing and snow removal.

- Maintain the cleanliness of the engineering shop and any other areas that work may be performed.

- Log readings from meters, gauges and other measuring units as required.

- Communicate changes in room status with Front Desk and Housekeeping.

- Maintain a working knowledge of the Fire Alarms/Life Safety Systems and handle emergencies involving the systems.

- Assist other departments with moving furniture and unloading and storing supplies as needed.

- Provide safe transportation to all guests using the hotel shuttle vehicle as needed.

POSITION SUMMARY:

Responsible for receiving guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner.

RESPONSIBILITIES:

- At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times.

- Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled.

- Adhere to guest contact standards at all times.

- Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests.

- Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in.

- Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert.

- Knowledgeable in assisting guests in requests for transport and other information.

- Knowledgeable of the events of the day and of daily Hotel activities.

- Knowledgeable of VIP guests and whenever possible addresses such guests by name.

- Has presence and alerts Security or Guest Service Manager whenever a suspicious looking person or troublemaker is present.

- Keep alert for guest entering and leaving the hotel. Suspect guests (including those engaged in competitor analysis, suspicious looking characters, etc.) should be relayed immediately to the Front Office Manager.

- Conversant with emergency evacuation and fire procedures.

1. Chăm sóc khách hàng lưu trú tại khách sạn 
2. Giải quyết phàn nàn của khách lưu trú tại khách sạn 
3. Bán những sản phẩm dịch vụ của khách sạn như : Tours, Xe, Spa, nhà hàng ... 
4. Xin reviews của khách hàng, xử lý vấn đề reviews của khách hàng 
5. Đưa ra Quy trình chăm sóc khách hàng theo tiêu chuẩn 
6. Chịu trách nhiệm với quản lý và giám đốc điều hành về KPI như : Doanh số dịch vụ tours, xe, spa và lượng reviews hàng tháng 
7. Làm việc hòa đồng với team 
8. Làm các form welcome guest như : welcome letter, decor honeymoon room, suite room  
9. Các yêu cầu khác sẽ được quản lý trao đổi khi phỏng vấn và training