Việc làm cho sinh viên Đại học Công nghiệp Quảng Ninh

• Responsible for providing accurate information concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, telegrams and parcels to the guests
• Oversees and directs all aspects of the Concierge and Bell service operations​
• Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests.​Team Leadership: Supervise and train the concierge team to ensure they provide excellent service to guests, maintaining a high level of customer satisfaction.
• Supervise and oversee the activities of the Bell Desk and Concierge staff​
• Provide guests with information about all hotel services, local attractions, restaurants, medical services, sightseeing tours, and other points of interest​
• Prioritize recommending the hotel’s own Food and Beverage outlets before suggesting external options, ensuring thorough knowledge of their operating hours and unique offerings
• Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean ​
• Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management ​
• ​Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times ​
• ​Develop and maintain an efficient work schedule for Bell Services, coordinating holidays and vacations while considering occupancy forecasts and major group movements, particularly those with early or late arrivals and departures ​
• ​Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently ​
• ​Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager. ​
• ​Assist guests with all inquiries, whether related to the hotel or external services ​
• ​Conduct effective shift briefings to ensure hotel activities and operational requirements are known ​
• ​Maintain detailed knowledge of the activities of the day and alert to any potential problems ​
• ​Maintain in-depth knowledge of significant events and locations in the city, including directions to key attractions, restaurants, theaters, shopping areas, cinemas, sports and recreational facilities, banks, consulates, transportation systems, and special events ​
• ​Works with Superior and Human Resources on manpower planning and management needs​
• ​Works with Superior and Director of Finance in the preparation and management of the Department’s budget​
• ​Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. ​
• ​Perform any other duties which may be assigned by the management from time to time

Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absenceSpa Operations Management:

• Assists the Front Office Manager in all aspects of their duties​
• Assist Front Office Manager in execution of the management of staff ​

• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognitionMonitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognitionGuest Relations:
• Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition​
• Control the availability of rooms, rooms types, accuracy of room count and rate categories​
• Maximize occupancy, revenue and average rate while maintaining high service standards​
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to​
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost​
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met​
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out​
• Know system recovery procedures​
• Interpret computer reports​
• Compile statistics for front office and provide reports relating to that area​
• Continually check the accuracy of room count​
• Approve upgrades and special amenities in absence of manager​
• Maintain inter-departmental relationships to ensure seamless customer service​
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival​
• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures​
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees​
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence​
• Promote Inter-hotel sales and in house facilities​
• Works with Superior and Human Resources on manpower planning and management needs​
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.​​

- Đón tiếp và hướng dẫn thông tin cho khách đến nhận phòng và trả phòng;

- Chăm sóc khách hàng và tiếp nhận, xử lý các khiếu nại của khách hàng theo đúng quy trình và chức năng, quyền hạn.

- Thực hiện các công tác thu ngân: Kiểm tra và lưu trữ các hóa đơn phát sinh trong ngày; thực hiện các công tác thanh toán, đối chiếu nợ có, đóng mở phòng ảo PM, điều chỉnh doanh thu khi cần thiết; thực hiện báo cáo doanh thu cuối ca, thả tiền và báo cáo....

- Hoàn thành các công việc khác theo yêu cầu của Trưởng bộ phận

1. Directs and controls all subordinate associates to ensure that all day to day operational matters are handled on time and guest expectations are met.

2. Provides guidance and assistance to the outlet associates helping them in the execution of their duties and responsibilities.

3. Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.

4. Liaises with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.

5. Assists in the planning and execution of promotional activities as directed.

6. Maximizes revenue in the outlet by implementing upselling procedures.

7. Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses.

8. Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking.

9. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.

10. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed.

11. Assists in the selection, training and evaluation of subordinate associates.

12. Coaches, counsels, disciplines and develops subordinate associates.

• Tư vấn và giới thiệu đến khách hàng các sản phẩm điện thoại, máy tính bảng, phụ kiện,...
• Thực hiện các nghiệp vụ giao dịch liên quan đến dịch vụ viễn thông, chuyển tiền,…
• Đảm bảo sắp xếp, trưng bày sản phẩm tại cửa hàng gọn gàng, thu hút.
• Hoàn thành các chỉ tiêu doanh số và nhiệm vụ được giao từ quản lý.

• Tư vấn và giới thiệu đến khách hàng các sản phẩm điện thoại, máy tính bảng, phụ kiện,...
• Thực hiện các nghiệp vụ giao dịch liên quan đến dịch vụ viễn thông, chuyển tiền,…
• Đảm bảo sắp xếp, trưng bày sản phẩm tại cửa hàng gọn gàng, thu hút.
• Hoàn thành các chỉ tiêu doanh số và nhiệm vụ được giao từ quản lý.

1. Follow hotel's storeroom issuing and receiving procedures (stock card, in and out goods…)

2. Review general and dried food storerooms requisitions daily, conduct spot check on pricing and extensions, thereafter, forward the duly approved and received requisitions slips to Inventory Control Supervisor for costs and expenses allocation.

3. Ensure that storeroom key control and security procedures are in accordance with the established systems and procedures to limit access to storerooms.

4. Prepare Purchase Request for regular replenishment in accordance with the established par stock levels. Review such par stock levels and make recommendations for any changes and modifications to suit operational requirements and ensure more efficient operations.

The Assistant Spa Manager will assist in overseeing the day-to-day operations of the luxurious spa at InterContinental Ha Long Bay Resort. This role focuses on maintaining the highest standards of guest service, ensuring the effective management of spa operations, and fostering a team-oriented and collaborative environment. The Assistant Spa Manager will report to the Spa Manager and will be responsible for supporting the team, managing the spa’s operations, and ensuring an exceptional guest experience.

Spa Operations Management:

• Assist in the management of the spa’s daily operations, ensuring smooth functioning of services and facilities.
• Supervise spa treatments and ensure that all services are delivered according to InterContinental’s high standards of quality.
• Monitor and maintain spa equipment, supplies, and inventory, ensuring proper stock levels are maintained.
• Ensure that the spa is fully compliant with all local health, safety, and hygiene regulations.

Guest Relations:

• Ensure a personalized, high-end spa experience for every guest by anticipating their needs and delivering outstanding service.
• Address and resolve guest inquiries, complaints, and concerns in a professional and courteous manner, ensuring guest satisfaction.
• Provide guests with information on spa services, treatments, packages, and promotions.

Team Leadership and Development:

• Supervise, motivate, and guide spa staff, ensuring they perform to the highest standard.
• Assist in training and developing spa staff, providing support for skill improvement and personal development.
• Ensure the team adheres to spa policies and procedures, creating a positive and professional environment.

Financial Management:

• Assist in managing the spa’s budget, ensuring cost control while maintaining high-quality service.
• Help drive revenue through upselling services, products, and packages, ensuring that sales targets are met or exceeded.
• Support the management of spa bookings and reservations, ensuring efficient scheduling and maximization of revenue.

Marketing and Promotions:

• Collaborate with the marketing team to implement promotions and campaigns that enhance spa awareness and drive sales.
• Help create and maintain attractive spa packages to engage both hotel guests and local clientele.
• Assist in planning and executing special events or seasonal promotions to enhance guest experience and attract new customers.

Administrative Support:

• Ensure all administrative tasks are completed, including maintaining accurate guest records, processing payments, and managing bookings.
• Monitor and ensure that the spa’s service standards and performance metrics are met.
• Handle correspondence, reports, and other documentation as required by the Spa Manager.

Taking the role of operating the purchasing department in the hotel– ensuring the adequate supply of necessary goods and materials for the daily operations department

• Managing and operating purchasing studio activities.
• Advising the Management Board on work, planning, purchasing, delivery, entertainment, business, commerce, hotel.
• On the basis of recommendations for purchasing from different divisions, design and develop annual purchasing plans according to the allowable investment budget framework - phase out the purchase plan by month, or week and submit it to superiors for review.
• Assign staff to execute purchasing activities – timely respond to products & goods for different departments.
• Work on daily purchase requests from all departments for daily hotel operation.
• Supervising the progress of lower-level employees in purchasing goods – protecting compliance with purchasing policies, import procedures, and legal documents.
• Quality control, purchase execution progress process - delivery of goods to assigned personnel departments.
• Sign and carefully review the transaction payment records before transferring them to the accounting department for payment.
• Search - select – manage suppliers
• Searching for potential distributors for the hotel – protecting the standards of: compatible spending, good quality, providing conditions with hygiene and food safety…
• Work with suppliers again if the products & goods meet the requirements and do not meet the quality needs, exchange needs or have a satisfactory compensation policy.
• Every 6 months – coordinate with subordinates to recognize and choose suppliers with good prices, quality products & goods, delivery of delivery deadlines, after-sales services, payment policy transactions, growth potential… to maintain quality and increase the energy of head-to-head competition.

- Triển khai thực hiện các chương trình kế hoạch định kỳ, kế hoạch hành động, các nhiệm vụ khác được Tổng Quản lý giao đến các phòng/bộ phận trong đơn vị.

- Theo dõi, kiểm soát, đốc thúc công việc của các cơ sở, bộ phận.

- Tổng hợp đánh giá đúc kết các vấn đề, đề xuất biện pháp xử lý phù hợp trong quá trình làm việc để phổ biến và rút kinh nghiệm cho các cơ sở/ bộ phận

- Tổ chức việc thực hiện các tiêu chuẩn, quy trình, quy định mang tính định hướng và hướng dẫn thực hiện của văn phòng TQL.

- Báo cáo Tổng Quản lý các trường hợp ngoài khả năng xử lý hoặc thẩm quyền và các sự cố. sự việc quan trọng, khẩn cấp.

-Thực hiện các công việc khác theo chỉ đạo của cấp trên