Tổng hợp việc làm cho sinh viên Đại học Thái Bình Dương theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
TRÁCH NHIỆM CÔNG VIỆC:
Sẽ được trao đổi cụ thể khi phỏng vấn
- Trao đổi trực tiếp khi tham gia phỏng vấn
- Tư vấn và bán các tour trong và ngoài nước, vé máy bay, visa......
- Chăm sóc khách hàng. Phát triển nguồn khách hàng tiềm năng.
- Liên tục cập nhật sản phẩm, dịch vụ, thông tin của công ty đến khách hàng.
TRÁCH NHIỆM CÔNG VIỆC:
Sẽ được trao đổi khi phỏng vấn
TRÁCH NHIỆM CÔNG VIỆC:
Sẽ được trao đổi khi phỏng vấn
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• Thực hiện dẫn các tour đảo trong Vịnh Nha Trang, hoặc các tour trong thành phố, ngoài tỉnh
• Các công việc khác do yêu cầu của quản lý giao
- Provide direction to Commis, Cooks, Kitchen Attendants for preparation of Indian cuisine.
- Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist
- Inform Chef of excess food items for use in daily specials.
- Ensure proper portion, arrangement, and food garnish.
- Ensure the quality of the food items.
- Maintain food logs
- Monitor the quality and quantity of food that is prepared.
- Communicate assistance needed during busy periods.
- Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Anticipate and address guests’ service needs.
TRÁCH NHIỆM CÔNG VIỆC:
Sẽ được trao đổi cụ thể khi phỏng vấn
- Serves as the Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
- Represents property management in resolving any guest related situation.
- Manages the flow of questions and directs guests within the lobby, handles the tracking of service issues-
Leading Guest Services Teams
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Maintaining Guest Services and Front Desk Goals
• Develops specific goals and plans to prioritize, organize, and accomplish the work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
More details will be discussed upon interview