JOB PURPOSE - The Lead is responsible for the safe & efficient delivery of several time critical processes relating to value transfer.- This will include supporting the team via people leadership & overseeing workflow to ensure its dealt with efficiently & accurately in accordance with policies and procedures to ensure cost effective and best practice service.- Work closely with stakeholders to deliver business goals by providing direction, leadership, and coaching to the team. JOB RESPONSIBITIES - Lead teams to oversee and deliver daily workload ensuring transactions are completed in accordance with customer service level agreements and external timeframes.- Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support and facilitation of ideas.- Work with teams to oversee and ensure all client instructions are processed in accordance with preferences and that exceptions are escalated in accordance with established policies and procedures.- Liaise with partners and team, and Manager/GM where required, to resolve and rectify service delivery issues.- Ensure team is correctly resourced through utilisation of capacity management frameworks.- Demonstrate processional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.- Monitor individual & team performance, team engagement, providing performance feedbacks including recognition and performance improvement plans.