Việc làm cho sinh viên Đại học Nha Trang

POSITION SUMMARY

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Thực hiện các cuộc gọi thăm hỏi, làm quen, thu thập thông tin các công ty trong phân khúc thị trường và khu vực được giao, tìm hiểu các công ty mới để tăng lượng khách hàng.

-  Duy trì nguồn khách hàng đã có, thực hiện việc cập nhật thông tin về khách hàng hàng ngày.

- Báo cáo kịp thời các phản hồi của khách hàng liên quan đến cấp trên, về sự thay đổi của thị trường, hoặc bị cạnh tranh từ các đối thủ.

- Ngoài việc bán phòng phải bán kèm các dịch vụ khác về yến tiệc, hội nghị..

- Đưa ra các nhận xét đánh giá về thị trường cũng như đối thủ cạnh tranh và có các ý kiến đề xuất kịp thời nhằm nâng cao hiệu quả kinh doanh.

- Triển khai thông tin dịch vụ khách đặt đến tất cả các bộ phận liên quan kịp thời.

- Kiểm tra việc thực hiện của các bộ phận khác, chăm sóc khách hàng.

- Gửi báo giá về dịch vụ, làm hợp đồng đúng hạn theo yêu cầu của khách hàng.

-Tham dự các sự kiện quảng cáo, hội chợ du lịch.

- Thực hiện các nhiệm vụ khác khi được cấp trên giao.

Công tác Hành chính:

- Thực hiện một số các công việc liên quan đến tổ chức các hoạt động, chương trình … trong qui định Công ty theo chỉ đạo của Trưởng phòng.

Công tác Nhân sự :

- Tìm kiếm nhân sự theo nhu cầu tuyển dụng từ các nguồn khác nhau

- Chịu trách nhiệm thực hiện khai báo BHXH hàng tháng, báo cáo ốm đau thai sản và đối chiếu số liệu hàng tháng.

- Thực hiện chấm công cho CBNV hàng tháng

- Chào đón nhân viên đến Công ty làm việc ngày đầu tiên.

- Gởi mail thông báo nhân viên mới, nhân viên nghỉ việc đến các TBP để tham khảo

Chịu trách nhiệm chính trong việc Quản lý hồ sơ, thông tin CBNV Công ty

- Cập nhật Phần mềm Quản lý Nhân sự toàn bộ hồ sơ CBNV Công ty và những thay đổi khi phát sinh.

- Theo dõi, rà soát CBNV hết thời gian thử việc và CBNV hết hiệu lực hợp đồng;

Chịu trách nhiệm về việc thực hiện chế độ phúc lợi cho CBNV theo Quy định về chế độ phúc lợi của công ty

- Tổng hợp đăng ký suất ăn, cấp phát phiếu ăn cho CBNV và thông báo số lượng suất ăn cho bếp Canteen hàng tuần

• Conduct and develop strategies general training program

• Set-up training programs linked to Quality Improvement.

• Organize, coordinate and maintain the trainers’ club.

• Excellent English and Vietnamese language skills (both verbal & written)

• Responsibility for the successful event planning and overall execution of all Conference & Events that take place within the hotel
• Interacting frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

• Trao đổi cụ thể khi phỏng vấn

Develop and execute strategies to drive business in new and existing markets specially in the northern Vietnam

Conducts daily sales calls and arrange site inspection trips to the resort.

Quick and timely responses, immediate communication to the resort operations team, develop professional long term business relationships

TRÁCH NHIỆM CÔNG VIỆC:  

Sẽ được trao đổi cụ thể khi phỏng vấn

TRÁCH NHIỆM CÔNG VIỆC:  

Sẽ được trao đổi cụ thể khi phỏng vấn

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

TRÁCH NHIỆM CÔNG VIỆC:  

Sẽ được trao đổi cụ thể khi phỏng vấn

TRÁCH NHIỆM CÔNG VIỆC:  

Sẽ được trao đổi cụ thể khi phỏng vấn

TRÁCH NHIỆM CÔNG VIỆC:  

Sẽ được trao đổi khi phỏng vấn