Tổng hợp việc làm cho sinh viên Đại học Quốc tế Sài Gòn theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Immediately updating serious cases/inconstant situations.
- Ensuring a high level of customer service and a positive guest experience.
- Proactively updating information/knowledge about customer service.
Responsibilities and essential job functions include but are not limited to the following:
1. Process Improvement and Optimization
Review adequacy of internal controls and governance for business unit and support center. Ensure Company policies and procedures are followed:
o Have a detailed knowledge of all Company policies and procedures in relation to store operations.
o To carry out compliance audits in all stores in line with the current strategy. Highlighting areas of potential risk and shortcomings in company policy and procedures. Making recommendations at all levels to improve compliance.
o To ensure Company Policy and Best Practice are applied consistently and robustly across the business.
Maximize business profitability through effective management of risk.
- To conduct appropriate training in risk management to all Partners, District Managers and Support Centre partners.
- To provide support, advice and guidance to Partners, District Managers and Support Centre partners to ensure a proactive focus on risk management is maintained throughout the business.
2. Investigation:
Conducts complex projects requiring specialized knowledge in own discipline.
- Prevent, detect, and investigate company losses/risk.
- To detect, investigate and conduct interviews where necessary for internal and external theft, fraud, and other breeches of company policy in a professional manner and within legal and company guidelines. Attending and giving evidence in courts, industrial tribunals and disciplinary hearings as required.
- Carry out investigation into losses by known criminal activity.
- Efficient interpretation of exception data to identify risk and ascertain an effective solution.
- To monitor, investigate and conduct interviews where necessary for internal and external losses by exception data.
3. Safety and Security:
- To set up, monitoring CCTV/ Alarm systems for stores. Provide timely support for CCTV requests.
- Ensure the safety & security of facilities by conducting related projects.
- Coordinate with authorities to react to incidents happening at stores.
- Maintain effective communication with the Senior Managers, all partners, and Support Centre partners.
- To provide 24hr 365day emergency advice/support via a mobile phone.
4. Global Security and Resilience
- Closely working with Starbucks Regional teams on Projects related to Security and Resilience.
- Provide timely reports and market updates to Starbucks Regional teams.
- Conduct audit at vendor’s facility to ensure the alignment with requirements from regional team.
Decision Making & Risk Management: Decisions require the ability to examine problems or issues in new ways and apply guidelines, processes, and practices creatively.
- Role in Strategy: Provides tactical information to support strategy development and execution.
- Providing partners with coaching, feedback, and developmental opportunities and building effective teams.
- Offers support, advice, and training in relation to risks to partners to increase awareness of best practice for dealing with loss prevention and compliance issues.
- Communicate and update other team members as appropriate.
Knowledge: Applies knowledge to a range of complex activities. Share own expertise with others. Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services.
Independence & Problem Solving: Solve complex problems in own specialty area identifying key issues and underlying causes. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently with guidance in only the most complex situations.
Others: Progression to this level is typically restricted on the basis of business requirements.
- Trực tiếp điều hành, quản lý, giám sát và chịu trách nhiệm về kết quả hoạt động của Chi nhánh Hồ Chí Minh;
- Tham mưu, đề xuất kế hoạch kinh doanh, xây dựng đội ngũ Tư vấn đầu tư nhằm phát triển hoạt động môi giới chứng khoán và Tư vấn đầu tư chứng khoán tại chi nhánh HCM phù hợp với từng thời kỳ;
- Tổ chức triển khai, thực hiện công tác chăm sóc khách hàng của Chi nhánh theo chính sách và quy định của Công ty;
- Phối hợp với Phòng Kế toán quản trị trong việc lập kế hoạch, đề xuất, giám sát thực hiện, báo cáo, điều chỉnh, quản lý ngân sách được giao, đảm bảo tối ưu hóa chi phí.
- Tuân thủ các quy định hiện hành của cơ quan quản lý nhà nước có thẩm quyền và qui định nội bộ của AseanSC về hoạt động Môi giới và Tư vấn đầu tư.
- Các nhiệm vụ khác theo sự phân công của Ban Tổng Giám đốc.