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Are you an Operations Leader ready to drive multi-unit excellence and strategic growth?
Position Overview
The Cocoa Project is seeking a highly experienced and results-driven Operations Manager to oversee the entire TCP store system, including our flagship Cocoa Mê Linh Cafe and all standalone retail locations. This is a critical leadership role responsible for defining and maintaining operational excellence across our expanding footprint.
Key Responsibilities:Architect of Operational Excellence
You will be the strategic leader ensuring the overall operational excellence, profitability, and strategic growth of all TCP stores. Key responsibilities include
‒ Financial Stewardship: Full P&L management, budgeting, and driving the financial performance for the entire store portfolio.
‒ Team Leadership: Mentoring and developing the Store Manager and Assistant Store Manager teams, fostering a culture of high performance.
‒ Service Excellence: Ensuring the consistent implementation of the Operation Excellence Manual, all SOPs, and driving a culture of Omotenashi service excellence and guest satisfaction.
‒ Strategic Collaboration: Working closely with the Head of R & D and Marketing Manager on new product launches and promotional strategies.
‒ Supply Chain Oversight: Managing supply chain logistics, inventory, vendor relationships, and ensuring compliance with all regulations.
Position Name: E-Commerce Sales & Marketing Operation Executive ー Marketing Agency
Job code: 124707
- Work Location: District 03, HCMC
- Monthly Salary: 20,000,000~26,000,000VND
<Job Duties>
- Set up accounts and Management on the E-commerce platform
- Conduct daily sales and stock health reviews.
- Review and manage weekly campaign budget allocation.
- Approve and prepare flash promotions.
- Monitor SKUs to prevent out-of-stock or pricing issues.
- Plan and execute promotional campaigns and weekly sales activities.
- Participate in platform mega sales and achieve double-digit growth.
- Manage stock clearance activities and maintain inventory levels.
- Coordinate SKU listings and platform banners for key campaigns (Mega Campaigns, etc.).
- Ensure smooth execution and timely delivery for last-minute adjustments during major events.
Control and Management of Materials: