Tổng hợp việc làm cho sinh viên Đại học Kiến trúc Đà Nẵng theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
Responsible for soliciting and managing of reservations sales-related opportunities.
Manages and provides training and work assignments to Reservations Sales staff.
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals.
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
Financial returns:
Set up and organize workstation with designated supplies, forms, and resource materials.
Assist in the monitoring of all related hotel systems and ensure proper operation and condition.
Monitor inventory and supplies and ensure that replenishments are ordered in a timely manner. Report
shortages immediately to supervisor.
Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management
Understand department’s and hotel’s product, and upsell to the guest, or recommend hotel products to the
guest.
Report Lost and Found immediately to Security
People:
Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional
assistance and support.
Conducts periodic tests and inspections to ensure all departments are complying with required procedures.
Identify training needs and recommend actions in order to resolve those needs.
Perform/ behave as per IHG Winning Ways to other colleagues (within your department and toward other
departments)
Train and help colleagues on the jobs
Follow up with the assignment from Supervisor.
Participate all training assigned by supervisor including English training and job skills training
Guest experience:
Perform Services behaviors in daily operation basic towards the guests
Sharing guest feedback to the supervisor
Handle guest’s requests, or escalate to higher levels and/or relate departments when need it
Drive buggy safely after being certified and be responsible for protecting this asset in good conditions
Responsible business:
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire
Life safety.
Be responsible in protecting the environment such as the trees, the sea, and the special species
Understand IHG Brand Standard related to your department
Recommended changes to these standards
Co-ordinate special projects as required
Rotate the roles (cross training) within department when required
Perform any other duties which may be assigned by the management from time to time.
• Attend to telephone, fax, email enquiries in a timely manner
• Co-ordinate all familiarization and site inspections as required
• Attend to all sales department mail and maintain a correspondence data base
• Assist with direct mail campaigns
• Stock control of collateral
• Maintenance and management of data base
• Assist with promotions and familiarization where requested
• Co-ordinate and maintain supply of corporate gifts and promotional items
• Assist with the planning and development of promotional strategies and marketing plans for the hotel
Financial returns:
Manages and monitors the operation of all computer hardware, ensures all systems are working and
installed properly, and serves as the primary contact for servicing the computer hardware
Assist in continually keeps informed of IHG-approved systems and technology that may contribute to
improve hotel efficiency, including, but not limited to
o Computer Hardware systems and devices including PC LAN technology.
o Software operating and utility systems.
o Front Office and Accounts Receivable Property Management Systems.
o Interfaces to and from Front Office Property Management Systems and other Systems.
o Back Office Accounting Systems.
o PC and LAN based Office Automation products.
o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
o Point Of Sale Systems.
o Guest and Administration Voicemail.
o Cabling.
o Hub / Switch Management Systems.
o Assist and Support Electronic Door Locking Computer System.
o Computer Virus protection.
o Hotel IT Security and Firewalls
Maintain an up-to-date list of all computer hardware and software
Monitor the performance of the systems and maintains a log book of performance report e.g. through
systems measurement facility/utility, error and integrity check reports, system malfunction and Solutions
Understand all standards and IHG customized features and functions of the Hotel front office system, point
of sale system, and call accounting system, including, but not limited to system security, system reports,
manager functions, system utilities and user functions
Maintain uncompromising data and physical security standards
Control the key/lock for computer room and ensures that the computer room fire protection, temperature
control, and power requirements meet the IHG security specification as described in the IHG security
system
Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to
management
Understanding department’s and hotel’s product, and upsell to the guest, or recommend hotel products to
the guest.
Report Lost and Found immediately to Security
People:
Ensure that Income Audit Officer are routinely trained and have full knowledge of their respective job
responsibilities.
Assist in Mid Year Review and End Year review for Income Auditor Officer
Perform/ behave as per IHG Winning Ways to other colleagues within your department and toward other
departments
Perform/ behave as per IHG leadership competencies
Work with Superior and Human Resources on manpower planning and management needs
Identify training need, propose training plan, and conduct the training
Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are
known
Observe staff’s performance, give constructive feedback when need it.
Coach and develop staff
Work with Superior and Human Resources on disciplinary action for poor performance or any conflict
among staff
Guest experience:
Ensure that all computer media saves and back-ups are completed, documented and stored per IHG
specifications
Perform Brand’s Services behaviours in daily operation basic towards the guests
Ensure consistency service within the department
Sharing guest feedback to the team
Manage all requests made by guests, or special request from guest that your staff reported to you
Responsible business:
Assist IT Manager in maintains technical and user documentation, systems reports, newsletters and
announcements in a neat, orderly and secure fashion
Assist IT Manager Follows-up on all outstanding points from the latest IT audit of his/her hotel under the
supervision of IT Manager/Leader
Assist IT Manager Notify department heads on current computer related issues, new releases, MIS trends,
viruses etc.
Administers all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources
and critical libraries
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire
Life safety.
Be responsible in protecting the environment such as the trees, the sea, and special species
Understand and ensure your staff understanding IHG Brand Standard related to your department
Recommended changes to these standards
Open and close the shift, ensure effective shift hand over
Co-ordinate special projects as required, such as…
Rotate the roles (cross training) within department when required
Perform any other duties which may be assigned by the management from time to time.
Other tasks will be discussed during interview time
• Assist in developing business plans to ensure all assigned KPIs are implemented & achieved within area of responsibility.
• Take part as one team to ensure commercial results are monitored and sales goals (both personal and team) are achieved.
• Pro-actively selling all Resort’s products & service as in: guest rooms, meeting rooms, banquet function and all recreational facilities when applicable.
• Solicit maximum business from market segments as assigned by Director of Catering/ DOSM/ General Manager when required.
• Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events
Responsible for installing and maintaining systems and solutions used to support operational processes at the property level.
Support Purchasing manager in daily works, 2nd person in charge for hotel purchasing.
Assists the Director of Butler Services in management of all activities and events including related to:
Detailed Tasklist:
- Process retentions, no-show and cancellations as per the hotel policy and procedures.
- Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.
- Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- Đảm bảo sự hài lòng của khách hàng với từng món ăn và đồ uống.
- Đảm bảo sự sạch sẽ, vệ sinh tại khu vực làm việc, đồ sành sứ, thủy tinh, v.v.,
- Hoàn thành các nhiệm vụ đóng cửa, bao gồm cả kho vật phẩm, tắt đèn, v.v.
- Các công việc khác phân theo sự sắp xếp của Trưởng bộ phận
- Thực hiện việc cập nhật, kiểm tra và thực hiện thanh toán đúng hạn cho các khoản chi của Khách sạn.
- Giúp đỡ kế toán trưởng trong việc kiểm tra, thực hiện thanh toán đúng hạn cho các khoản chi tiêu của khách sạn.
- Có trách nhiệm giám sát công việc của Kế toán doanh thu và kế toán tài sản cố định
- Các công việc chuyên môn theo sự phân công của cấp trên.
- Kế toán Giá thành có nhiệm vụ trợ giúp kế toán trưởng trong việc rà soát và định hướng các vấn đề liên quan kiểm soát giá vốn của đồ ăn, đồ uống và các chi phí hoạt động khác.
- Đảm bảo việc chuẩn bị các báo cáo được yêu cầu chính xác, đúng hạn.
- Đảm bảo việc kiểm kê kho đồ uống, kho thực phẩm và các kho khác được thực hiện chính xác và đúng thời gian.
- Đảm bảo các thủ tục giấy tờ quản lý chi phí phải hoàn hoàn phù hợp với chính sách của Khách sạn.
- Các công việc chuyên môn theo sự phân công của cấp trên.