Tổng hợp việc làm cho sinh viên Đại học Kiến trúc Đà Nẵng theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
Oversees all aspect of the assigned outlet's operation, to ensure all established service standards and procedures of the Hotel are implemented consistently, lading to guest satisfaction, staff satisfaction and profit for the Hotel.
HỖ TRỢ TRƯỞNG BỘ PHẬN HOUSEKEEPING TRONG VIỆC:
"+ Xây dựng kế hoạch hành động của tòa nhà/ khu vực mình phụ trách dựa trên các nhu cầu cần cải tiến, đổi mới dịch vụ trang thiết bị của bộ phận nhằm duy trì và nâng cao chất lượng dịch vụ;
+ Xây dựng kế hoạch định kỳ của bộ phận Buồng phòng dựa trên các công việc cần được thực hiện hàng tuần, tháng, năm;
+ Điều hành, quản lý các hoạt động hàng ngày của bộ phận Buồng phòng;
+ Xây dựng/ điều chỉnh ngân sách hàng năm của bộ phận;
+ Kiểm soát việc thực hiện các tiêu chuẩn, quy trình, quy định mang tính định hướng và hướng dẫn thực hiện cho bộ phận. Đề xuất làm mới, bổ sung, hoàn thiện và cải tiến các quy trình, quy định, hướng dẫn cần thiết còn thiếu hoặc chưa hợp lý; đảm bảo tính hệ thống, hợp lý;
+ Lường trước các nguy cơ rủi ro trong hệ thống vận hành của bộ phận và đề xuất phương án xử lý sớm, ngăn chặn và giảm thiểu hậu quả. Trực tiếp xử lý các tình huống vận hành, sự cố hàng ngày tại bộ phận;
+ Quản lý, sắp xếp nhân sự theo tình hình hoạt động của khách sạn. Chủ động điều động nhân sự một cách hiệu quả trong bộ phận mình."
Job Summary:
Design Manager responsible for coordinating, pushing the design progress, and discussing in details with Design Consultants base on the idea of the Owner, also ensure that the day to day duties are performed professionally and expeditiously to support the ongoing progress of the project.
Duties and responsibilities:
- Trực các chốt gác khi được phân công, đảm bảo an ninh an toàn các chốt gác dưới sự phân công, đào tạo, hướng dẫn của Trưởng ca
- Làm việc theo ca, xoay ca, ca 8 tiếng, tuần nghỉ 1 ngày
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Discuss work topics, activities, or problems with coworkers or managers discreetly and quietly, avoiding public areas of the property.
- Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
- Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
- Job Description will be discussed during interview.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Clean the dining table, set up a new dining table to serve other guests.
- Assist customers with bill payment.
- Perform other reasonable job duties as requested by Supervisors.
- Job details will be discussed in more detail during the interview.
- Giữ gìn vệ sinh, lau sạch các vật dụng phục vụ cho việc pha chế và đảm bảo khu vực quầy bar phải sạch sẽ.
- Kiểm tra và đảm bảo các thiết bị chuyên dụng hoạt động tốt.
- Tiếp nhận thông tin order từ nhân viên phục vụ và tiến hành pha chế theo yêu cầu của khách hàng.
- Đảm bảo thức uống được pha chế theo đúng công thức, định lượng chuẩn của loại thức uống đó hoặc theo yêu cầu của khách hàng.
- Giới thiệu cho khách hàng những thức uống ngon, theo mùa mà nhà hàng – khách sạn đang phục vụ.
- Rửa sạch các vật dụng dùng để pha chế vào cuối ca làm việc và bảo quản vị trí thích hợp.
- Phối hợp lên ý tưởng menu thức uống cho nhà hàng – khách sạn.
- Tích cực tham gia các khóa đào tạo nâng cao tay nghề, kỹ năng.
- Chủ động đề xuất những ý tưởng để nâng cao chất lượng dịch vụ và cải tiến những kỹ thuật pha chế.
- Hỗ trợ khách thanh toán hóa đơn.
- Báo cáo với Giám sát Bar khi có sự cố xảy ra.
- Thực hiện các công việc khác khi được cấp trên yêu cầu.
- Chi tiết yêu công việc sẽ được trao đổi cụ thể hơn khi phỏng vấn.
- Manage all purchases for Hotel’s operations;
- Ensuring that all purchases conform to current law and hotel policies/procedures;
- Supporting special projects required;
- Establish and implementing Cost and Purchase control system;
- Liaising with Heads of Division and/or Department to assist them in making decision for products/services, cost calculation and analysis, procurement procedures;
- Providing timely and accurate information assisting purchasing-related assessments, effectively respond to changes of the economy and market as well as demands of Hotel operation;
We are looking for a professional Food and Beverage Manager to be responsible for managing all F&B operations and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.
• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
Managing Sales Activities
• Works with DOSM in identifying the top accounts of each stakeholder hotel, determine deployment structure, identify account manager, and coordinate efforts to pull through business from the accounts for the stakeholder hotels.
• Assist DOSM in identifying share shift targets.
• Solicits new business from assigned small business accounts, reader boards, and leads sent through internal referral mechanisms.
• Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources in order to generate leads.
• Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.
• Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
• Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, new business calls, face to face activities, etc.).
• Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Tourism Body Activities, etc.).
• Conducts site inspections for customer accounts when appropriate. Maintains complete and up-to-date lead information on each account in SFAWeb|Cl to verify accurate reporting and customer base information.
• Qualifies and maintains customer's long-term business potential and refers customers to market, field, hotel or national sales office, as required.
• Verifies accurate and timely lead turnover to other Sales Channels.
• Manages outbound lead merchandising along with associated booking fee when appropriate.
• Presents stakeholder hotel benefits and features based on customer needs
• Understands and utilizes all business processes written in support of the sales organization.
• Utilizes negotiation skills and creative selling abilities to uncover new business. Uses all information systems (e.g., SFAWeb|Opera, MarRFP to research the deployment and value of the accounts deemed important for stakeholder hotels.
• Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
• Communicates trends, opportunities, and market changes to appropriate parties, as needed.
• Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc.), in an effort to optimize sales revenues.
• Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.
• Tracks weekly activities and relationship to revenue and room night production.
• Sets day-today priorities to complete assigned responsibilities and adjusts to variation in daily workload through independent prioritization.
• Shifts priorities as directed by supervisor or business needs. Drives revenue from local accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re soliciting past business leads.
• Reports to the DOSM to align on sales activities to generate business for all stakeholders.
• Performs other duties as appropriate.
Building Successful Relationships
• Coordinates with out-of-market account leaders (e.g., Global Account Executives, Senior Account Executives, and Account Executives) to coordinate in-market pull through of business in order to grow account share. (e.g., visiting local offices, reviewing solicitation list of opportunities, reader board research, etc.).
• Participates in community and hotel networking events (e.g., Rotary Clubs, Chamber of Commerce, etc).
• Visits neighborhood target and local small business accounts and coordinate follow up efforts.
• Coordinates with DOSM to understand needs and priorities of stakeholder hotels to identify focus areas.
• Works collaboratively with the Sales Office, Area Sales and Enterprise Sales teams to establish coordinated sales efforts that are complementary, and not duplicative.
• Handles customer care issues and as necessary, refers them to the appropriate owner.
• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services customers in order to grow share of the account.
• Executes and supports the company's customer service standards.
• Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
• Engages in property related events that support the development of existing and new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality, etc.).
• Partners with account leaders to pull through business from customer accounts deployed outside the local market.
• Performs other duties, as assigned, to meet business needs.
Details will be discussed during the interview
Managing Banquet Operations
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies & procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment. Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service.
• Ensures associates understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with associates.
Conducting Human Resources Activities
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviours of associates and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).
- Plan, direct, coordinate and participate in all Front Office activities and work assignments by inspecting and guiding Front Office Personnel daily under supervision by Front Office Manager