Tổng hợp việc làm cho sinh viên Đại học Văn Hiến theo ngành nghề. Nơi sinh viên tìm việc phù hợp và định hướng nghề nghiệp.
2. Nắm rõ vị trí các phòng khách sạn, nhà hàng, và thông tin hoạt động của các cơ sở hạng mục khác nhau để hướng dẫn khách.
3. Dịch vụ Hành lý và Bưu kiện: Giao, lưu giữ và thu gom hành lý và bưu kiện của hành khách.
4. Xử lý các hoạt động hàng ngày của trung tâm dịch vụ và cung cấp các dịch vụ theo nhu cầu của khách hàng.
5.Các hạng mục được giao phó bởi chủ quản.
6.Cung cấp các dịch vụ tư vấn khác nhau, hỗ trợ sắp xếp phương tiện giao thông và các công việc khác.
-Tiếp nhận thông tin thắc mắc, khiếu nại từ phía khách hàng thông qua kênh Chat về các vấn đề: Đổi/ Trả hàng, hoàn tiền,...
- Chuyển giao các trường hợp khó cho bộ phận có thẩm quyền xử lý
• Respect guest privacy when room is on "Do not disturb" status
• Offer all possible assistance to guests and respond to guests request
• Cleans and supplies guest rooms according to standards and procedures
• Ensure master keys are kept secure at all times
• Keep trolley neat and adequately supplied
• Maintain all equipment in good working condition
• Keep linen room neat and in good order
• Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader
• Report maintenance deficiencies to the Floor Shift leader
• Report for duty punctually wearing the correct uniform and name badge at all times
• Provide a courteous and professional service at all times
• Maintain good working relationships with own associates and all other departments
• Does turndown service when required
• Deliver high quality service to guests
• Ensure guest needs and reasonable requests are met
• Seek opportunities to continually improve guest service
• Take appropriate action to resolve guest complaints
• Promote the hotel products and services
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities
to guests
• Adhere to the hotel's security and emergency policies and procedures
• Adhere to hotel cleaning and maintenance programs
• Ensure a high level of cleaning is maintained in work area
• Carry out other tasks as directed by your supervisors
Ensure security of any assigned keys and beeper
• Organize work duty priorities.
Stock linen carts with clean linen and supplies. Transport linen carts to
Floor closets and neatly stock according to diagram.
Maintain cleanliness and organization of floor closets; remove trash, wipe down
Shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
Remove all dirty linen from assigned Room Attendants' carts and closets.
Transport to dish room glass washer and wash glasses. Return clean and capped glasses to floor closets in racks.
Clean designated areas with proper chemicals, tools and equipment:
Guest room floor corridors
Floor closets
Service corridors
Elevators, tracks and landings
Guest laundry room
Guest vending areas
Stairwells
Check under furniture for debris and remove if present.
Inspect condition of all furniture for tears, rips and stains and report damages to
• Supervisor. Dust and polish all woodwork.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of planters and plants; remove debris, polish planters.
Remove dust, dirt, marks and fingerprints from doors and door frames.
Remove stains, scuff marks, and dust from baseboards, ledges and corners.
Polish all brass surfaces to a high gloss.
Remove trash; debris and cobwebs from balconies/patios.
Empty vacuum cleaner bags, replace and clean machines.
• Transport guest laundry and dry cleaning to correct guest rooms.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items to the Supervisor.
Handle guest complaints to ensuring guest satisfaction.
Ensure confidentiality of hotel guests.
Ensure security of guest room access and hotel property.
Successful completion of the training/certification process.
Administrative Responsibilities
Install cleaned or new drapes.
Make up cribs and rollaway beds; transport to designated rooms.
Turn mattress and box springs according to rotation schedule.
Stock Housekeeping department supplies.