Việc làm cho sinh viên Đại học Sư phạm Kỹ thuật Vinh

1. Marketing - Truyền thông

- Quản trị các trang MXH của cơ sở: FB Fanpage & TikTok; bao gồm sản xuất nội dung post định kỳ, theo sự kiện, chiến dịch và theo dõi/phản hồi các câu hỏi, ý kiến của KH (phối hợp với BP DVKH cơ sở)

- Quản trị và cập nhật các thông tin về sản phẩm dịch vụ, chương trình khuyến mại trên Website/App của cơ sở

- Quản lý kho tư liệu truyền thông, tài liệu bán hàng của cơ sở

- Quản lý và triển khai các ấn phẩm POSM, các hạng mục bảng biển/thiết kế phục vụ vận hành tại cơ sở

- Triển khai các chiến dịch truyền thông theo định hướng của MKT HO và/hoặc truyền thông điểm đến, sản phẩm dịch vụ của cơ sở trên tất cả các kênh

- Triển khai các hoạt động Partnership với đối tác

- Quản lý hệ thống các nhà thầu, nhà cung cấp hạng mục Marketing

- Phối hợp triển khai hoạt động KOC nội bộ

2. Sự kiện

- Triển khai các sự kiện điểm đến, các sự kiện theo dịp/theo mùa trong năm (phối hợp với BP TCSK cơ sở)

- Phối hợp triển khai các sự kiện, hoạt động nội bộ của cơ sở

Develop and manage end to end recruitment plans based on approved headcounts. Collaborate with department leaders to identify hiring needs and prioritize recruitment efforts. Create and manage diverse candidate sourcing strategies to attract high-quality engineering talent. Maintain and manage an organized database of candidate information. Conduct interviews and assessments to evaluate candidate suitability based on job requirements. Provide timely feedback and recommendations to hiring managers. Establish and nurture relationships with local and overseas training organizations to enhance the VinFast employer brand. Promote VinFast as an employer of choice in the engineering sector through networking and outreach. Welcome new hires and facilitate a smooth onboarding experience. Collaborate with relevant departments to ensure new employees have the necessary tools and support for success.

KEY RESPONSIBILITIES1. Search & Client Management• Responsible for delivering high quality service to clients and candidates;• Promote & build awareness of Navigos Search’s capabilities to an existing client or prospective client;• Work with client companies, find out about their business, their culture, their current and future recruitment needs, and to develop a loyal business relationship with them;• Attract quality candidates through preparing job descriptions/postings, screening and short listing applicants; as well as by networking, headhunting and through referrals;• Screen and interview candidates in accordance with company standards• Organize interviews for candidate as requested by the client;• Ensure the recruitment speed and results of the assigned vacancies are efficient to turn around time and candidate’s qualifications;• Provide advice to both clients and candidates on salary, training and career progression;• Follow up on leads for permanent recruitment provided by other staff members;• Review recruitment policies to ensure effectiveness of selection techniques and recruitment programs;• Perform other tasks assigned by manager/director.2. Business Development & Strategies• Actively market Navigos Search and services to clients and candidates (i.e. Networking events, internal company events, etc.).• Align company & team business strategies to ensure growth of team while building/maintaining client relationships.• Cooperate & synergize with other managers to meet company objectives and ensure active sales pipeline (i.e. Individual & team).

Main Tasks & Responsibilities• In-depth interaction with business department, understand the business strategy and goals, proactively obtain the human resources demands from business department;• Implement and drive the talent acquisition strategy and staffing process, manage talent acquisition process and activities accordingly to ensure the talent acquisition and hiring process to be completed in the way of high efficiency and effectiveness, conduct data analysis and feedback on the recruitment situation.• Responsible for company talent development, lead talent review of business departments, focus on the learning and development of key talents, support business departments build up talent pipeline, and promote organization and talent development;• Drive the construction of company culture, create a positive organizational atmosphere, strengthen team cohesion, and support the sustainable and healthy development of the organization.• Coordinate and conduct periodic management and employee communication activities, and plan and organize HR events and activities; optimize the employee relations management, develop communication channels, listen to employees, create a harmonious, healthy working environment.• Identify internal and cross-departmental opportunities, participate in the improvement of human resources structures, policies, processes, and systems, and improve the efficiency of human resources operations;• Lead/participate in local/group HR projects

Phát triển và thực hiện các chiến lược thương mại điện tử toàn diện để tăng doanh số và thị phần trực tuyến.

Quản lý và tối ưu hóa các kênh bán hàng trực tuyến của chuỗi khách sạn, bao gồm trang web, ứng dụng dành cho thiết bị di động, đại lý du lịch trực tuyến và các nền tảng có liên quan khác.

Phối hợp với nhóm tiếp thị để phát triển và triển khai các chiến dịch tiếp thị kỹ thuật số, bao gồm SEO, SEM, tiếp thị qua email, tiếp thị trên mạng xã hội và các sáng kiến quảng cáo trực tuyến khác.

Theo dõi và phân tích lưu lượng truy cập trang web, hành vi của người dùng và tỷ lệ chuyển đổi để xác định cơ hội cải tiến và triển khai các giải pháp hiệu quả.

Phối hợp với bộ phận CNTT để đảm bảo hoạt động trơn tru và chức năng của các nền tảng bán hàng trực tuyến cũng như giải quyết mọi vấn đề kỹ thuật.

Tiến hành nghiên cứu thị trường và phân tích đối thủ cạnh tranh để xác định xu hướng thị trường, sở thích của khách hàng và cơ hội phát triển.

Phối hợp chặt chẽ với DOSM để tối ưu hóa chiến lược định giá, khuyến mãi và quản lý hàng tồn kho trực tuyến.

Phối hợp với nhóm bán hàng và dịch vụ khách hàng để đảm bảo trải nghiệm khách hàng liền mạch trên tất cả các điểm tiếp xúc trực tuyến.

Luôn cập nhật các xu hướng, đổi mới và thực tiễn tốt nhất của ngành trong thương mại điện tử và khách sạn.

I. Position Overview

The Human Resources Team Leader is responsible for managing the hotel’s HR functions, including recruitment, training, performance management, employee relations, compensation & benefits, and compliance. This role ensures that HR practices support the hotel’s strategic goals and foster a positive, professional, and productive working environment.

II. Key Responsibilities

Recruitment & Staffing

Manage end-to-end recruitment processes to attract, select, and onboard qualified candidates.

Work closely with department heads to understand hiring needs and workforce planning.

Develop and maintain a talent pipeline for key hotel positions.

Training & Development

Identify training needs and coordinate learning programs for staff at all levels.

Monitor onboarding programs to ensure smooth integration of new employees.

Support leadership development and succession planning initiatives.

Employee Relations & Engagement

Promote a positive work environment through communication, recognition, and feedback.

Handle employee grievances, disciplinary actions, and conflict resolution in a professional and fair manner.

Lead employee engagement activities to boost morale and retention.

Performance Management

Support departments in setting KPIs and conducting performance appraisals.

Provide guidance on performance improvement and career development plans.

Ensure the performance review process is timely, fair, and constructive.

Compensation & Benefits

Administer payroll, benefits, and employee incentives in coordination with Finance.

Ensure compliance with company policies and local labor laws.

Recommend adjustments to compensation structures as needed to remain competitive.

Compliance & Policy Implementation

Develop, update, and implement HR policies and procedures in line with legal and company requirements.

Maintain accurate HR records and documentation for auditing and reporting.

Ensure legal compliance with labor regulations, health & safety, and social insurance.

HR Reporting & Strategic Planning

Prepare monthly HR reports on headcount, turnover, training, and other key metrics.

Contribute to HR strategy aligned with business objectives.

Support the General Manager and leadership team with HR insights and recommendations.

Key Responsibilities:- Lead and manage all HR functions, including recruitment, L&D, performance management, employee relations, and compensation.- Develop and implement policies and procedures that enhance employee engagement, performance, and retention.- Define the company’s HR priorities and ensure alignment with overall business objectives.- Develop employee benefits programs and ensure competitive offerings within the industry.- Monitor and address labor relations matters, ensuring legal compliance and resolution of any disputes.- Establish and promote Company culture through initiatives that emphasize teamwork, collaboration, and continuous improvement.- Guide the leadership team in succession planning, talent development, and organizational growth initiatives.

OVERVIEW OF POSITION

The Video Content Creator will be a full-time part of Marcom team, with passionate about digital content and has strong creative skills and filming style, this role will focus on creating engaging creative-form videos across multiple platforms such as TikTok, Instagram, Facebook, YouTube... according to the available content plan.

Manage internal image and video archives and ensure content production progress according to the posting plan.

Duties may include but are not limited to:

• Develop creative content (images, short-form videos, reels, stories, captions) that align with the brand voice and campaign objectives
• Create and produce short videos with trend-based, entertaining, club, nightlife, or travel concepts to boost engagement and drive user action.
• Proactively explore short-form video trends and research new ideas to keep users engaged and excited
• Work directly with the internal Production team to ensure higher-quality video outputs
• Maintain content calendars, ads boosting and ensure timely posting
• Plan and execute social video content campaign/ activities to support projects
• Collaborate closely with internal teams for event in a fast-paced environment to deliver relevant tasks and projects.
• Manage communication projects and tasks as assigned by the line manager.
• Own the end-to-end video content creation process: from idea generation and scripting to filming, editing, and publishing.
• Create thumb-stopping short-form video content for platforms like TikTok, Instagram Reels, YouTube Shorts, and Facebook.
• Produce video content creatively or collaborate with freelance production agencies to scale content output as needed.
• Develop creative ideas that may expand into larger brand expressions, including TVCs, OOH campaigns, or brand storytelling initiatives.
• Stay ahead of trends, creator culture, and media consumption habits in Vietnam, Chinese, Korean and leverage insights to craft content that resonates.
• Champion creative brand tone of voice and visual identity, ensuring all content is on-brand and locally relevant.
• Work closely with cross-functional teams across brand, growth, and creative globally to align strategy and amplify campaigns.
• Track content performance and audience engagement, and continuously optimize storytelling approaches based on data and feedback.
• Manage the rollout of video assets across formats and localizations for different scale campaigns, promotions ensuring timely delivery.
• Develop and execute creative video concepts, align with the club’s brand guidelines and marketing objectives.
• Manage effective creative visual projects and tasks as assigned by the line manager.
• Other tasks as assigned by direct manager

Position OverviewTo set up HR Processes in line with government regulations and company policies and procedures. Incumbents will be required to deliver all HR tasks and projects to ensure HR operations are in order.Responsibilities:Hiring & Retention- Propose and set up the best strategy for recruiting the right candidate from recruitment channels: job board advertisement; LinkedIn; social media; and/or internal reference- Screen the CVs and appoint the potential candidates for interview. Follow the interview process up to the final interview and placement- Finalize the offer to the selected candidates including contract preparation- Ensure all labor related documents are filled, filed and submitted as needed- Organize an effective onboarding plan and work conditions for new employees by coordinating with IT and Head Office regarding the new email address, Server Access, TP Access, as well as the EXO24 system.C&B and Procedures- Develop a career progression scheme in collaboration with the management.- Manage competitive and transparent C&B policies aligned with the company’s growth strategy and culture.- Handle all benefits related queries and issues- Understand local market conditions and provide recommendations/input to annual salary and benefits planning process- Manage Performance appraisals of staff and ensure that OKRs are set properly and reviews happen as per timeline and as per norm- Meticulously maintain employee data, personal files, and an up-to-date organizational structure.Business Partnering- Partner with senior leadership to develop and implement effective HR policies and practices that will support the strategic growth of the business.- Offer thought leadership regarding organizational and people-related strategy and execution.- Provide timely information and/or education for all levels of the company on HR issues.- Educate, coach, and partner with managers on performance management and employee development goals.- Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development.Employee Relations:- Collaborate with the HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results.- Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.- Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions.Visa & Work Permit- Be responsible for all process to obtain Visa & Work Permit for all expatriates in efficient manner- Ensure the company obtains any required business licenses and ensure the expatriates’ visa/ work permits are always up to date- Ensure HR–administrative systems operate effectively, comply with the law, and fully support business operations.Work environment- Support in creation of a comfortable, friendly and transparent work environment for team members- Ensure discipline of attendance and work ethics and help in taking disciplinary action as may be needed.Office Administration- Manage all administrative duties and oversee/manage the annual budgeting process.- Organize the office layout and maintain supplies of stationery and equipment- Ensure office facilities are comfortable to work..- Update legal knowledge concerning all matters of Immigration and expatriates.Training & Development- Identify the needs, define the training objectives, find the right training agency and organize sessions- Organize trainings for staff in the destination and arrange follow up sessions- Assess the training by evaluation and come up with post training follow up plans- Ensure new employee Orientation to EXO by briefing them on company policies and ensuring onboarding sessions with relevant people.Reports- Prepare HR monthly and quarterly report and share with GM/AGM- Realize, update and improve HR indicators (turnover, absenteeism, payroll, etc.) and report these figures.Sustainability- Collaborate with our Sustainability Coordinator to launch and drive new sustainability initiatives across all offices.- Ensure full compliance with all office and company purchasing policies, with a strong focus on implementing and enforcing our corporate sustainability policies in both day-to-day operations and procurement.- Manage waste management and other sustainability initiatives in all offices.IT- Manage all IT operations across our offices, ensuring that our infrastructure, systems, and hardware are reliable and secure.

I. Position Overview

The HR Hygiene Controller is responsible for monitoring, implementing, and ensuring hygiene and sanitation standards across all hotel departments, in compliance with health regulations and internal policies. Working under the HR Department, this role supports staff training, audit processes, and continuous improvement in hygiene practices to ensure a safe and healthy work environment for both employees and guests.

II. Key Responsibilities

Hygiene Compliance & Monitoring

Monitor hygiene practices across hotel departments, including Kitchen, F&B, Housekeeping, Engineering, and public areas.

Conduct regular hygiene inspections and spot-checks to ensure compliance with internal standards and external regulations (e.g. food safety, personal hygiene, sanitation).

Identify hygiene-related risks and propose corrective/preventive actions.

Policy Implementation & Staff Support

Support the development and implementation of hotel hygiene and sanitation policies.

Ensure all hygiene protocols are updated and followed.

Collaborate with HR and HODs to reinforce hygiene standards in daily operations.

Training & Awareness

Organize regular training sessions for employees on hygiene and sanitation practices (especially for F&B, Kitchen, and Housekeeping teams).

Support orientation training for new hires on hotel hygiene policies.

Design and distribute internal communication materials (posters, reminders, SOP updates).

Documentation & Audit Preparation

Maintain accurate records of hygiene audits, inspections, and corrective actions.

Prepare documentation for local health inspections and internal audits.

Assist in certification and renewal processes for hygiene-related licenses or compliance.

I. Position Overview

The Internal Marketing Executive is responsible for planning and executing internal communication and engagement campaigns to strengthen employee alignment with the hotel’s values, goals, and culture. This role enhances internal branding, supports HR initiatives, and ensures consistent messaging across departments to foster a connected and motivated workforce.

II. Key Responsibilities

Internal Communication

Develop and implement internal communication plans and content across various channels (email, bulletin boards, intranet, digital screens, etc.).

Coordinate internal announcements, newsletters, and event promotions.

Work closely with HR and department heads to ensure staff receive timely and engaging information.

Employee Engagement & Internal Campaigns

Support planning and execution of employee engagement activities, such as recognition programs, staff birthdays, team-building events, CSR campaigns, etc.

Promote participation in internal initiatives and gather feedback for continuous improvement.

Collaborate with the HR team to support onboarding and internal branding during training/orientation.

Brand & Culture Alignment

Ensure internal communication reflects the hotel’s brand identity and core values.

Help drive a culture of positivity, professionalism, and collaboration among staff.

Produce internal marketing materials (posters, videos, signage, etc.) that reinforce company culture and goals.

Support for Hotel-wide Projects

Assist in the internal promotion of hotel campaigns, renovations, and service updates.

Work with the MarCom or External Marketing teams to align messaging when needed.

Help prepare internal surveys and analyze feedback to improve staff morale and communication effectiveness.

-Chào đón khách hàng, hỗ trợ họ và giải quyết các yêu cầu hoặc thắc mắc của họ với thái độ nồng nhiệt nhất

-Hướng dẫn, đề xuất, lựa chọn và giúp xác định vị trí hoặc lấy hàng hóa dựa trên nhu cầu và mong muốn của khách hàng

-Giúp khách hàng hiểu cách sử dụng hàng hóa

-Tư vấn khách hàng bằng cách cung cấp thông tin về sản phẩm, giúp khách hàng lựa chọn bằng cách nâng cao niềm tin của khách hàng; cung cấp cho họ những gợi ý và ý kiến về doanh số bán hàng ưa thích của khách hàng và hàng hóa có tiềm năng được quan tâm trong tương lai

-Sắp xếp và trưng bày hàng hóa để thúc đẩy bán hàng

-Đặt hàng đặc biệt hoặc gọi cho các cửa hàng khác để tìm các mặt hàng mong muốn

-Xếp sản phẩm lên kệ và trưng bày sản phẩm đẹp mắt theo FIFO và cách bố trí hàng hóa hoặc các quy định của công ty và để thúc đẩy doanh số bán hàng
Địa điểm làm việc:
1. Tầng hầm B1, 51 Xuân Diệu, Tây Hồ, Hà Nội (Syrena)
2. 175 Nguyễn Thái Học,Cát Linh, Ba Đình (Tiến Bộ Plaza)

Địa điểm làm việc: 92 Nguyễn Hữu Cảnh, Q. Bình Thạnh, TP. Hồ Chí MinhThời gian làm việc: Thứ 2 – Thứ 7Mức lương: Thỏa thuận trực tiếp⸻MÔ TẢ CÔNG VIỆC • Tổ chức và trực tiếp đứng lớp đào tạo hội nhập, đào tạo kỹ năng mềm, kỹ năng bán hàng, workshop, talkshow và huấn luyện đội ngũ kinh doanh. • Nghiên cứu – xây dựng – cập nhật giáo án đào tạo phù hợp với đặc thù ngành Kinh doanh, Bất động sản, Tài chính, Ngân hàng… đảm bảo nội dung thực tiễn, dễ áp dụng. • Xây dựng lộ trình đào tạo nhân sự mới, chương trình phát triển đội ngũ theo từng cấp bậc (tập trung 80% cho Khối Kinh doanh). • Phối hợp với các phòng ban chuyên môn để xác định nhu cầu đào tạo, thiết kế chương trình và tổ chức triển khai hiệu quả. • Đánh giá, thống kê kết quả đào tạo định kỳ, đưa ra giải pháp cải thiện chất lượng học viên. • Tham gia đánh giá thử việc nhân viên kinh doanh và đề xuất kế hoạch phát triển năng lực phù hợp. • Truyền cảm hứng – gắn kết tinh thần đội nhóm, xây dựng văn hóa học tập chủ động, lan tỏa năng lượng tích cực trong toàn hệ thống. • Thực hiện các công việc khác theo sự phân công của Ban Giám đốc.

1. Giới thiệu chungEMG Education là một tổ chức giáo dục uy tín của Việt Nam, đồng thời là đại diện và đối tác chiến lược của nhiều tập đoàn giáo dục lớn trên thế giới. EMG Education luôn đi đầu trong việc mang đến cho người học tại Việt Nam những chương trình giảng dạy, chuẩn năng lực và chứng chỉ quốc tế về Tiếng Anh, Toán – Khoa học bằng Tiếng Anh cũng như các chương trình Tin học và các giải pháp ứng dụng công nghệ thông tin tiên tiến trong giáo dục.EMG đang tìm kiếm 01 Chuyên viên Nhân sự là người miền Nam và sẵn sàng làm việc lâu dài tại Hà Nội với những năng lực và phẩm chất phù hợp để đóng góp vào sự phát triển của Công ty.2. Trách nhiệm 2.1 Quản lý toàn bộ các hoạt động liên quan đến Nhân sự tại EMG Hà Nội (bao gồm lao động Việt Nam và lao động nước ngoài), gồm các mảng: Tuyển dụng, đàm phán hợp đồng, đào tạo, quan hệ lao động, lương thưởng & phúc lợi, đánh giá hiệu quả công việc, visa, giấy phép lao động. 2.2 Xây dựng kế hoạch nhân sự ngắn hạn và dài hạn: lập ngân sách nhân sự hằng năm. 2.3 Là đầu mối thông tin giữa EMG Hà Nội và EMG TP.HCM. 2.4 Phối hợp với các bộ phận chuyên môn để đảm bảo hoạt động vận hành, đào tạo, kiểm tra,… diễn ra đúng kế hoạch. 2.5 Thường xuyên báo cáo tình hình nhân sự của EMG Hà Nội cho Ban Giám đốc. 2.6 Đề xuất các giải pháp cải thiện hiệu quả vận hành. 2.7 Thực hiện các nhiệm vụ khác theo sự phân công của Ban Giám đốc.

I. Position Overview

Ensure consistent, high-quality visual communication for all CV Resort and Grand Plaza Hotel F&B outlets and support the creative execution of brand and marketing initiatives.

II. Key Responsibilities

-Develop and produce visual content for digital and print (social media assets, menus, posters, brochures, event collaterals).

-Support creative direction of campaigns in collaboration with the F&B Brand & Marketing Manager, ensuring alignment with brand identity and narrative pillars.

-Manage photography and videography coordination (shoot planning, editing, asset management).

-Maintain and update a brand asset library (templates, logos, typography, image bank).

Overall purpose of the job: Senior Marketing Executive is responsible for the planning and execution of both offline and online marketing plans within approved budget, which may include projects for new store opening (NSO). He/she will also measure results of all activities and campaigns for timely reporting. In addition, he/she is responsible for ensure brand identity guidelines are adhered to in all communication, collaterals and store visuals.

Key Results Area

Clear Planning

1.1. Develop a plan together with manager which includes SMART targets, justifiable budget and event calendar

1.2. Execute approved local store marketing plan and brand communication plan under direction of Store Marketing Manager and Brand Communications Manager, respectively

1.3. Act as a coordinator between Marketing and all relevant teams (internal and external) to ensure all administrative procedures are promptly and carefully followed

Social Media Orientation

2.1. Oversee, manager and maintain all company social media accounts management

2.2. Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

2.3. Coordinate social media messaging with Marketing Manager to respond to customers

2.4. Monitor and develop report on competitors’ activities within social media spaces

2.5. Execute approved content calendar and digital communications plans

2.6. Organize content for social media based on approved digital plan

2.7. Monitor online reviews and work with Marketing Manager to respond

2.8. Work with others to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages

Performance-oriented Execution

3.1. Performance-oriented execution of the approved plan and other campaigns/activities that may arise

3.2. Able to manage multiple agencies and project timelines

Digital Orientation

4.1. Build and implement a digital strategy that drives brand awareness, brand reputation and revenue

Partnership Relationship Management

5.1. Establish and build long-term, meaningful partnerships with suitable brands, media, business/community groups and companies (especially those in our immediate local trade areas and target markets) with emphasis to promote utilization of our restaurant space for events or part of brand building overall

5.2. Work with Operations team to analyze trade area, identify sales building opportunities and applying efficient local store marketing tactics

CRM and Loyalty Program

6.1. Coordinate to maintain the loyalty program

6.2. Grow database as part of campaigns

Production Innovation

7.1. Collect market intelligence by monitoring competitor/industry activities and listen to what customers have to say in order to generate leads for products, events and services

Event Coordination and Customer Service

10.1. Partner with customers to make sure they have a good event (from booking and confirmation, to the event itself and after)

10.2. Partner with Operations to ensure everything is well set up and prepared for events

Greet customers at the restaurants upon their arrival

10.3. Greet customers at the restaurants upon their arrival

10.4. Monitor customer satisfaction without fail and resolve any outstanding issues to ensure future business and good word of mouth

Implement Local Store Marketing Plan

11.1. Work closely with Operations and Brand Communications and external partners to execute approved local store marketing (LSM) and NPD/LTO plans

11.2. Maintain local trade area database

11.3. Support new store opening (NSO) planning and execution

Customer Insights

12.1. Ownership of feedback data-collection process to ensure feedback is representative and being utilized for improvements

12.2. Hold monthly meetings to discuss key learning and proposed actions as well as tracking

12.3. Conduct traffic generator surveys especially at NSO for first three months

Be A Brand Ambassador

13.1. At all times, be a brand ambassador, promote the concept and ensure consistent communications according to relevant guidelines.

Brand Stewardship

14.1. Responsible for all collateral related to marketing plan/program and ensure adherence to brand guide

14.2. Develop store visuals theme for special events as part of marketing calendar

14.3 Ensure restaurant look and feel is maintained in line with design concept.

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Ensure effective training programs are in place for the following:

Brand Orientation
Brand Service Training
Train the Trainer
Customer Service Training
Technical job specific training (through certification of departmental standards and procedures)
Supervisory Skills Training
Management Development
Fire, Life Safety Training
Selling Skills
Employee retraining

• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Maintains all hotel training records
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Attend departmental training session and critique performance
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Prepare and monitor training programs for:

Management Trainees
Work Experience
Hotel School Trainees, etc

• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Produce monthly training reports for your Manager and the General Manager including:
• Internal Training Programs conduct
• External training programs

• Liaise with other IHG Training Managers to share experiences and resources
• Liaise with educational institutions conducting hospitality and training courses
• Maintain current information and records of suppliers of training resources and materials
• Delivers briefings of all internal programmes to executive management and department heads
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Works with Superior in the preparation and management of the Department’s budget
• Working with the Director of Human Resources and key stakeholders, to develop and implement an annual training strategy and action plan based on understanding the business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.
• Provide leadership and direction to the hotel based talent development/training leaders. Developing individual capability that will establish a strong benchmark for hotel training performance.
• With Director of Human Resources support and manage the delivery of Leadership development training.
• Work with the key regional influencers in leading efforts to embed our ways of working/values
• Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies

• Thực hiện mọi thủ tục thanh toán cho khách hàng theo đúng quy trình
• Quản lý hiệu quả luồng sản phẩm bằng cách kiểm tra nhanh tất cả các giao dịch mua và giúp khách hàng đóng túi, đóng hộp, bọc hoặc gói quà và chuẩn bị gói hàng để vận chuyển
• Thực hiện trả lại hàng hóa bằng cách quét các mặt hàng và làm theo các thủ tục trả lại
• Giới thiệu các chương trình khuyến mãi của cửa hàng tới khách hàng
• Đảm bảo bảo trì máy quét, máy tính, hệ thống POS, báo cáo nếu phát hiện vấn đề bất thường/khác biệt liên quan đến mã AX
• Hướng dẫn và hỗ trợ cất giữ đồ đạc của khách hàng đúng nơi quy định
• Tính toán tổng số tiền thanh toán nhận được trong ca làm việc của bạn và đối chiếu số tiền này với tổng doanh số bán hàng
• Tiếp nhận và ghi nhận, xử lý các phản hồi của khách hàng và báo cáo cho cấp trên